Suralink incident

Suralink system emails are not being delivered to some users

Minor Resolved View vendor source →

Suralink experienced a minor incident on January 22, 2026 affecting Email and Email and 1 more component, lasting 8h 16m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2026, 09:10 PM UTC
Resolved
Jan 23, 2026, 05:27 AM UTC
Duration
8h 16m
Detected by Pingoru
Jan 22, 2026, 09:10 PM UTC

Affected components

EmailEmailEmail

Update timeline

  1. identified Jan 22, 2026, 09:10 PM UTC

    We have identified an issue with system emails not being delivered to some users, due to service degradation of Microsoft 365. We are monitoring to ensure full resolution. For more information, see https://status.cloud.microsoft/.

  2. resolved Jan 23, 2026, 05:27 AM UTC

    Microsoft is reporting improvements in mail delivery, and successful delivery of emails from Suralink has also been confirmed. Please refer to https://status.cloud.microsoft/ for further updates on this issue, and reach out to Suralink Support if additional assistance is needed.