Suralink incident

Secure File Sharing Outlook Add-in & Workpaper Suite access issues

Major Resolved View vendor source →

Suralink experienced a major incident on October 29, 2025 affecting Secure File Sharing and Secure File Sharing and 1 more component, lasting 6h 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 05:47 PM UTC
Resolved
Oct 30, 2025, 12:33 AM UTC
Duration
6h 45m
Detected by Pingoru
Oct 29, 2025, 05:47 PM UTC

Affected components

Secure File SharingSecure File SharingSecure File SharingWorkpaper SuiteWorkpaper SuiteWorkpaper Suite

Update timeline

  1. identified Oct 29, 2025, 05:47 PM UTC

    We are aware of an issue with a downstream provider that is impacting the Secure File Sharing Outlook Add-in and Workpaper Suite Excel Add-in. We will provide an update when we have additional information.

  2. monitoring Oct 29, 2025, 09:00 PM UTC

    The issue preventing users from working with the Secure File Sharing and Workpaper Suite add-ins is in recovery and we're seeing successful activity in both. We will continue to monitor and provide updates.

  3. resolved Oct 30, 2025, 12:33 AM UTC

    The incident with the downstream provider has been resolved, and full functionality of the Secure File Sharing and Workpaper Suite add-ins has been restored.