Suralink incident

Secure File Sharing Download Issues - All Regions

Major Resolved View vendor source →

Suralink experienced a major incident on September 28, 2026 affecting Secure File Sharing and Secure File Sharing and 1 more component, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Sep 28, 2026, 08:49 PM UTC
Resolved
Sep 28, 2026, 09:21 PM UTC
Duration
32m
Detected by Pingoru
Sep 28, 2026, 08:49 PM UTC

Affected components

Secure File SharingSecure File SharingSecure File SharingSecure File Sharing

Update timeline

  1. investigating Sep 28, 2026, 08:49 PM UTC

    We are investigating reports of file download failures in Secure File Sharing, and will provide an update in 30 minutes, or sooner if more information becomes available.

  2. monitoring Sep 28, 2026, 09:05 PM UTC

    A fix for the issue preventing files from downloading in Secure File Sharing has been implemented, and we are monitoring to ensure full resolution. Thank you for your patience while we worked on this.

  3. resolved Sep 28, 2026, 09:21 PM UTC

    The issue that was preventing files from downloading in Secure File Sharing has been resolved. We apologize for the inconvenience and appreciate your patience.