Suralink experienced a critical incident on August 26, 2026 affecting Suralink Web Application, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2026, 06:28 PM UTC
We are investigating the cause of the Suralink application being unavailable in the US region, and will provide an update in 30 minutes, or sooner if more information becomes available.
- monitoring Aug 26, 2026, 06:35 PM UTC
A fix for the issue preventing users from logging in and using the Suralink application in the US region has been implemented, and we are monitoring to ensure full resolution. Thank you for your patience while we worked on this.
- resolved Aug 26, 2026, 06:53 PM UTC
The issue preventing users from logging in or using Suralink in the US region has been resolved. We apologize for the inconvenience, and appreciate your patience.