Suralink experienced a critical incident on July 9, 2026 affecting Suralink Web Application, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2026, 11:10 PM UTC
We are investigating reports of slow response times or intermittent failures when loading pages in the Suralink application. We’ll provide an update in 30 minutes, or sooner if more information becomes available.
- investigating Jul 09, 2026, 11:40 PM UTC
We're still investigating reports of slow response times or intermittent failures when loading pages in the Suralink application in the Canada region. We're focused on resolving this as quickly as possible, and will be back with an update in another 30 minutes, or sooner if we have information to share.
- monitoring Jul 09, 2026, 11:48 PM UTC
A fix for the degraded performance issues in the Suralink application has been implemented, and we are monitoring to ensure full resolution. Thank you for your patience while we worked on this.
- resolved Jul 10, 2026, 12:03 AM UTC
The degraded performance issues in the Suralink application have been resolved. We apologize for the inconvenience and appreciate your patience.