Suralink experienced a major incident on October 12, 2026 affecting Suralink Web Application, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
Suralink Web Application
Update timeline
- investigating Oct 12, 2026, 08:18 PM UTC
We are investigating reports of slow response times or intermittent failures when loading pages in the Suralink application. We’ll provide an update in 30 minutes, or sooner if more information becomes available.
- monitoring Oct 12, 2026, 08:29 PM UTC
A fix for the degraded performance issues in the Suralink application has been implemented, and we are monitoring to ensure full resolution. Thank you for your patience while we worked on this.
- resolved Oct 12, 2026, 08:42 PM UTC
The degraded performance issues in the Suralink application have been resolved. We apologize for the inconvenience and appreciate your patience.