Suralink Outage History
Suralink is up right nowPingoru has recorded 51 incidents for Suralink: 23 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 2 | 1 of 744 (0%) |
| June 2026 | 2 | 1 of 720 (0%) |
| July 2026 | 2 | 1 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 3 | 3 of 720 (0%) |
| October 2026 | 1 | 0 of 517 (0%) |
Incidents, newest first
Major October 12, 2026 Degraded Performance - US Region 23m Suralink Web Application
Started Oct 12, 2026, 08:18 PM UTC· resolved Oct 12, 2026, 08:42 PM UTC
- investigating Oct 12, 2026, 08:18 PM UTC
We are investigating reports of slow response times or intermittent failures when loading pages in the Suralink application. We’ll provide an update in 30 minutes, or sooner if more information becomes available.
- monitoring Oct 12, 2026, 08:29 PM UTC
A fix for the degraded performance issues in the Suralink application has been implemented, and we are monitoring to ensure full resolution. Thank you for your patience while we worked on this.
- resolved Oct 12, 2026, 08:42 PM UTC
The degraded performance issues in the Suralink application have been resolved. We apologize for the inconvenience and appreciate your patience.
Minor September 30, 2026 Login Issues - US Region 1h 3m Suralink Web Application
Started Sep 30, 2026, 08:23 PM UTC· resolved Sep 30, 2026, 09:27 PM UTC
- identified Sep 30, 2026, 08:23 PM UTC
We have identified an issue with a downstream provider that is impacting users attempting to log in to Suralink in the US region. We appreciate your patience and will provide an update as soon as we have more information to share.
- monitoring Sep 30, 2026, 08:59 PM UTC
The login issues that are impacting users in the US region are improving, and we are monitoring to ensure full resolution. Thank you for your patience.
- resolved Sep 30, 2026, 09:27 PM UTC
The login issues in the US region have been resolved. We apologize for the inconvenience and appreciate your patience.
Major September 28, 2026 Secure File Sharing Download Issues - All Regions 32m Secure File Sharing, Secure File Sharing, Secure File Sharing, Secure File Sharing
Started Sep 28, 2026, 08:49 PM UTC· resolved Sep 28, 2026, 09:21 PM UTC
- investigating Sep 28, 2026, 08:49 PM UTC
We are investigating reports of file download failures in Secure File Sharing, and will provide an update in 30 minutes, or sooner if more information becomes available.
- monitoring Sep 28, 2026, 09:05 PM UTC
A fix for the issue preventing files from downloading in Secure File Sharing has been implemented, and we are monitoring to ensure full resolution. Thank you for your patience while we worked on this.
- resolved Sep 28, 2026, 09:21 PM UTC
The issue that was preventing files from downloading in Secure File Sharing has been resolved. We apologize for the inconvenience and appreciate your patience.
Critical August 26, 2026 Application Outage - US Region 24m Suralink Web Application
Started Aug 26, 2026, 06:28 PM UTC· resolved Aug 26, 2026, 06:53 PM UTC
- investigating Aug 26, 2026, 06:28 PM UTC
We are investigating the cause of the Suralink application being unavailable in the US region, and will provide an update in 30 minutes, or sooner if more information becomes available.
- monitoring Aug 26, 2026, 06:35 PM UTC
A fix for the issue preventing users from logging in and using the Suralink application in the US region has been implemented, and we are monitoring to ensure full resolution. Thank you for your patience while we worked on this.
- resolved Aug 26, 2026, 06:53 PM UTC
The issue preventing users from logging in or using Suralink in the US region has been resolved. We apologize for the inconvenience, and appreciate your patience.
Critical July 9, 2026 Degraded Performance - CA Region 52m Suralink Web Application
Started Jul 09, 2026, 11:10 PM UTC· resolved Jul 10, 2026, 12:03 AM UTC
- investigating Jul 09, 2026, 11:10 PM UTC
We are investigating reports of slow response times or intermittent failures when loading pages in the Suralink application. We’ll provide an update in 30 minutes, or sooner if more information becomes available.
- investigating Jul 09, 2026, 11:40 PM UTC
We're still investigating reports of slow response times or intermittent failures when loading pages in the Suralink application in the Canada region. We're focused on resolving this as quickly as possible, and will be back with an update in another 30 minutes, or sooner if we have information to share.
- monitoring Jul 09, 2026, 11:48 PM UTC
A fix for the degraded performance issues in the Suralink application has been implemented, and we are monitoring to ensure full resolution. Thank you for your patience while we worked on this.
- resolved Jul 10, 2026, 12:03 AM UTC
The degraded performance issues in the Suralink application have been resolved. We apologize for the inconvenience and appreciate your patience.
Minor July 9, 2026 Degraded performance in Workpaper Suite, Assessment Hub, and Cloud Testing Suite - US Region 17m Workpaper Suite, Assessment Hub, Cloud Testing Suite
Started Jul 09, 2026, 07:57 PM UTC· resolved Jul 09, 2026, 08:15 PM UTC
- identified Jul 09, 2026, 07:57 PM UTC
We have identified an issue that is preventing the Intelligence features in Workpaper Suite, Ask Anything in Assessment Hub, and Cloud Testing Suite from working as expected. Our engineering team is actively working to resolve this, and we'll provide an update when we have more information to share.
- monitoring Jul 09, 2026, 08:07 PM UTC
We have implemented a fix for the issues causing performance degradation in Workpaper Suite, Assessment Hub, and Cloud Testing Suite, and our teams are monitoring to ensure full resolution.
- resolved Jul 09, 2026, 08:15 PM UTC
The issue that was causing degraded performance in Workpaper Suite, Assessment Hub, and Cloud Testing Suite has been resolved.
Major June 15, 2026 Login Issues - All Regions 29m Suralink Web Application, Suralink Web Application, Suralink Web Application
Started Jun 15, 2026, 06:30 PM UTC· resolved Jun 15, 2026, 07:00 PM UTC
- identified Jun 15, 2026, 06:30 PM UTC
We have identified an issue that is preventing some users from signing in to Suralink, and our team is working on a resolution. We appreciate your patience and will provide an update as soon as we have more information to share.
- monitoring Jun 15, 2026, 06:44 PM UTC
We have implemented a fix for the login issues that are impacting users in all regions, and are monitoring to ensure full resolution. Thank you for your patience while we worked on this.
- resolved Jun 15, 2026, 07:00 PM UTC
The issue that was preventing some users from logging into Suralink has been resolved. We apologize for the inconvenience and appreciate your patience.
Minor June 3, 2026 Degraded Performance - All Regions 22m Suralink Web Application, Suralink Web Application, Suralink Web Application
Started Jun 03, 2026, 09:51 PM UTC· resolved Jun 03, 2026, 10:13 PM UTC
- identified Jun 03, 2026, 09:51 PM UTC
We have identified the cause of the degraded performance issues in the Suralink application, and our team is working on a resolution. We appreciate your patience and will provide an update as soon as we have more information to share.
- monitoring Jun 03, 2026, 09:57 PM UTC
A fix for the degraded performance issues in the Suralink application has been implemented, and we are monitoring to ensure full resolution. Thank you for your patience while we worked on this.
- resolved Jun 03, 2026, 10:13 PM UTC
The degraded performance issues in the Suralink application have been resolved. We apologize for the inconvenience and appreciate your patience.
Minor May 1, 2026 Degraded Performance with Clients Search - US Region 49m Suralink Web Application
Started May 01, 2026, 01:39 PM UTC· resolved May 01, 2026, 02:28 PM UTC
- investigating May 01, 2026, 01:39 PM UTC
We are investigating reports of failures when using the Clients Search feature in the US region. We’ll provide an update in 30 minutes, or sooner if more information becomes available.
- identified May 01, 2026, 01:47 PM UTC
We have identified the cause of the issue that is preventing the Clients Search feature from working as expected, and our team is working on a resolution. We appreciate your patience and will provide an update as soon as we have more information to share.
- monitoring May 01, 2026, 02:12 PM UTC
A fix for the issue preventing Clients Search from working has been implemented, and we are monitoring to ensure full resolution. Thank you for your patience while we worked on this.
- resolved May 01, 2026, 02:28 PM UTC
The issues with the Clients Search feature in the Suralink application have been resolved. We apologize for the inconvenience and appreciate your patience.
Critical February 27, 2026 File Upload and Download - US Region 24m File Uploads and Downloads
Started Feb 27, 2026, 09:50 PM UTC· resolved Feb 27, 2026, 10:14 PM UTC
- investigating Feb 27, 2026, 09:50 PM UTC
We are investigating an issue that is preventing files from uploading and downloading in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- monitoring Feb 27, 2026, 10:01 PM UTC
We have implemented a fix that was preventing files from uploading and downloading in the US region, and are monitoring to ensure full resolution.
- resolved Feb 27, 2026, 10:14 PM UTC
This incident has been resolved.
Major February 24, 2026 Request Comments not saving or loading - US Region 26m Request List (Engagements)
Started Feb 24, 2026, 05:14 PM UTC· resolved Feb 24, 2026, 05:41 PM UTC
- investigating Feb 24, 2026, 05:14 PM UTC
We are investigating an issue with the Suralink web application affecting users in the US region, where request comments may not be loading or saving. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- monitoring Feb 24, 2026, 05:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 24, 2026, 05:41 PM UTC
The issue that was preventing request comments from loading or saving has been resolved.
Major February 20, 2026 SSO Login Issues 1h 12m SSO, SSO, SSO
Started Feb 20, 2026, 02:46 PM UTC· resolved Feb 20, 2026, 03:58 PM UTC
- investigating Feb 20, 2026, 02:46 PM UTC
We are currently investigating an issue that is preventing some users from signing in through SSO. Our engineering teams are actively investigating, and we will provide an update when we have more information.
- monitoring Feb 20, 2026, 03:27 PM UTC
A fix for the issue that was preventing some users from signing in through SSO has been implemented, and we are monitoring to ensure full recovery.
- resolved Feb 20, 2026, 03:58 PM UTC
This issue that was preventing some users from signing in through SSO has been resolved.
Critical February 12, 2026 Suralink Web Application - US Region 4h 17m Suralink Web Application
Started Feb 12, 2026, 04:27 PM UTC· resolved Feb 12, 2026, 08:44 PM UTC
- investigating Feb 12, 2026, 04:27 PM UTC
We are investigating an issue with the Suralink web application affecting users in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- identified Feb 12, 2026, 05:29 PM UTC
We have identified the issue with the application in the US region. Our engineers are actively working to resolve this as quickly as possible.
- monitoring Feb 12, 2026, 07:05 PM UTC
Thank you for your patience. A fix has been implemented, and we are currently monitoring the system closely as users begin logging back in.
- identified Feb 12, 2026, 07:31 PM UTC
We have identified issues that are preventing some users from logging in and are working to resolve them asap.
- identified Feb 12, 2026, 08:04 PM UTC
We are continuing to work to fully resolve the issue preventing some users from logging in.
- monitoring Feb 12, 2026, 08:23 PM UTC
Thank you again for your patience. A fix has been implemented, and we are currently monitoring the system closely.
- resolved Feb 12, 2026, 08:44 PM UTC
The technical issues impacting the platform have been resolved. We apologize for any inconvenience and thank you for your patience.
Minor January 29, 2026 Some client users are unable to upload files or view comments - US Region 1h 6m File Uploads and Downloads, Request List (Engagements)
Started Jan 29, 2026, 05:28 PM UTC· resolved Jan 29, 2026, 06:35 PM UTC
- investigating Jan 29, 2026, 05:28 PM UTC
We are investigating an issue with the Suralink web application affecting a small number of client users, where files cannot be uploaded, and comments/history cannot be viewed. Our engineering teams are actively working to resolve the issue as quickly as possible, and we will provide an update as soon as we have more information.
- monitoring Jan 29, 2026, 06:12 PM UTC
A fix for the issue that was preventing some client users from uploading files and viewing comments has been implemented, and we are monitoring to ensure full resolution.
- resolved Jan 29, 2026, 06:35 PM UTC
This incident has been resolved.
Minor January 22, 2026 Suralink system emails are not being delivered to some users 8h 16m Email, Email, Email
Started Jan 22, 2026, 09:10 PM UTC· resolved Jan 23, 2026, 05:27 AM UTC
- identified Jan 22, 2026, 09:10 PM UTC
We have identified an issue with system emails not being delivered to some users, due to service degradation of Microsoft 365. We are monitoring to ensure full resolution. For more information, see https://status.cloud.microsoft/.
- resolved Jan 23, 2026, 05:27 AM UTC
Microsoft is reporting improvements in mail delivery, and successful delivery of emails from Suralink has also been confirmed. Please refer to https://status.cloud.microsoft/ for further updates on this issue, and reach out to Suralink Support if additional assistance is needed.
Major January 12, 2026 Slow Response Time - US Region 48m Suralink Web Application
Started Jan 12, 2026, 07:35 PM UTC· resolved Jan 12, 2026, 08:23 PM UTC
- investigating Jan 12, 2026, 07:35 PM UTC
We are experiencing slow response times within the Suralink web application that is affecting the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- monitoring Jan 12, 2026, 07:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 12, 2026, 08:23 PM UTC
This incident has been resolved.
Major October 29, 2025 Secure File Sharing Outlook Add-in & Workpaper Suite access issues 6h 45m Secure File Sharing, Secure File Sharing, Secure File Sharing, Workpaper Suite and 2 more
Started Oct 29, 2025, 05:47 PM UTC· resolved Oct 30, 2025, 12:33 AM UTC
- identified Oct 29, 2025, 05:47 PM UTC
We are aware of an issue with a downstream provider that is impacting the Secure File Sharing Outlook Add-in and Workpaper Suite Excel Add-in. We will provide an update when we have additional information.
- monitoring Oct 29, 2025, 09:00 PM UTC
The issue preventing users from working with the Secure File Sharing and Workpaper Suite add-ins is in recovery and we're seeing successful activity in both. We will continue to monitor and provide updates.
- resolved Oct 30, 2025, 12:33 AM UTC
The incident with the downstream provider has been resolved, and full functionality of the Secure File Sharing and Workpaper Suite add-ins has been restored.
Major September 9, 2025 Files cannot be downloaded from multiple requests at once - All Regions 3h 25m File Uploads and Downloads, File Uploads and Downloads, File Uploads and Downloads
Started Sep 09, 2025, 06:30 PM UTC· resolved Sep 09, 2025, 09:55 PM UTC
- investigating Sep 09, 2025, 06:30 PM UTC
We are investigating an issue that is preventing files from downloading when attempting to download from multiple requests. Our engineering teams are actively working to resolve the issue as quickly as possible. Downloading files from individual requests is working as expected. We will provide an update as soon as we have more information.
- identified Sep 09, 2025, 07:49 PM UTC
We have identified the issue that is preventing files from downloading when multiple requests have been selected. Our engineering team is working on a resolution, and we will provide an update when we have more information.
- monitoring Sep 09, 2025, 09:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2025, 09:55 PM UTC
The issue preventing files from being downloaded from multiple requests has been resolved.
Major May 7, 2025 Slow Response Time - CA Region 28m Suralink Web Application
Started May 07, 2025, 07:16 PM UTC· resolved May 07, 2025, 07:45 PM UTC
- investigating May 07, 2025, 07:16 PM UTC
We are experiencing slow response times within the Suralink web application that is affecting the CA region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- identified May 07, 2025, 07:26 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 07, 2025, 07:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 07, 2025, 07:45 PM UTC
This incident has been resolved.
Major April 24, 2025 Slow Response Time and Login Issues - CA Region 21m Suralink Web Application
Started Apr 24, 2025, 06:10 PM UTC· resolved Apr 24, 2025, 06:32 PM UTC
- investigating Apr 24, 2025, 06:10 PM UTC
We are experiencing slow response times within the Suralink web application that is affecting the CA region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- monitoring Apr 24, 2025, 06:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 24, 2025, 06:32 PM UTC
This incident has been resolved; users are able to login and response times in the application are back to normal.
Major March 13, 2025 Slow response times & file upload/download issues - US Region 1h 31m Suralink Web Application
Started Mar 13, 2025, 08:13 PM UTC· resolved Mar 13, 2025, 09:44 PM UTC
- investigating Mar 13, 2025, 08:13 PM UTC
We are investigating an issue that is preventing users from logging into the application in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- investigating Mar 13, 2025, 08:52 PM UTC
We are continuing to investigate the login issues and slow response times in the application in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- investigating Mar 13, 2025, 09:15 PM UTC
We are continuing to investigate issues with slow response times that are also impacting the ability to upload or download files in the Suralink application. Our engineers are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- monitoring Mar 13, 2025, 09:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2025, 09:44 PM UTC
This incident has been resolved.
Major March 4, 2025 SSO login issues - US region 1h 42m Suralink Web Application
Started Mar 04, 2025, 10:07 PM UTC· resolved Mar 04, 2025, 11:49 PM UTC
- investigating Mar 04, 2025, 10:07 PM UTC
We are currently investigating an issue that is preventing users from logging in through SSO. Our engineers are actively working to resolve this issue as quickly as possible, and we will provide an update as soon as we have more information.
- monitoring Mar 04, 2025, 10:18 PM UTC
Logging in through SSO is working as expected, and we are continuing to monitor to ensure full resolution.
- resolved Mar 04, 2025, 11:49 PM UTC
This incident has been resolved.
Minor March 4, 2025 Login issues 1d Suralink Web Application, Suralink Web Application, Suralink Web Application
Started Mar 04, 2025, 12:14 AM UTC· resolved Mar 05, 2025, 12:21 AM UTC
- monitoring Mar 04, 2025, 12:14 AM UTC
The recent login issues have been resolved. However, if you’re still experiencing trouble accessing your account, we recommend clearing your browser cache and cookies or trying a different browser. To clear your cache & cookies on Google Chrome: https://support.google.com/accounts/answer/32050 To clear your cache & cookies on Microsoft Edge: https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies?form=MA13I2
- monitoring Mar 04, 2025, 06:31 PM UTC
We have released a fix for this issue, but a page refresh may be required in order to log into the application. If a page refresh does not solve the issue, logging into a new browser, or clearing browser cache and cookies should allow successful logins.
- monitoring Mar 04, 2025, 09:15 PM UTC
If you're still experiencing issues logging in, change your password using the "Forgot your password" link, then contact support if you still can't sign in.
- resolved Mar 05, 2025, 12:21 AM UTC
Any users still experiencing issues should change their password using the "Forgot your password?" link on the Suralink login page. If issues signing in are not resolved by resetting your password, reach out to Suralink support.
Major November 6, 2024 File Upload Issues - US Region 27m File Uploads and Downloads
Started Nov 06, 2024, 02:33 PM UTC· resolved Nov 06, 2024, 03:00 PM UTC
- investigating Nov 06, 2024, 02:33 PM UTC
We are investigating an issue that is impacting file uploads in the US region. Our engineering teams are actively working to resolve the issue as quickly as possible. We will provide an update as soon as we have more information.
- monitoring Nov 06, 2024, 02:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 06, 2024, 03:00 PM UTC
The issue preventing file uploads for some users in the US region has been resolved.