Suralink incident
Files cannot be downloaded from multiple requests at once - All Regions
Suralink experienced a major incident on September 9, 2025 affecting File Uploads and Downloads and File Uploads and Downloads and 1 more component, lasting 3h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2025, 06:30 PM UTC
We are investigating an issue that is preventing files from downloading when attempting to download from multiple requests. Our engineering teams are actively working to resolve the issue as quickly as possible. Downloading files from individual requests is working as expected. We will provide an update as soon as we have more information.
- identified Sep 09, 2025, 07:49 PM UTC
We have identified the issue that is preventing files from downloading when multiple requests have been selected. Our engineering team is working on a resolution, and we will provide an update when we have more information.
- monitoring Sep 09, 2025, 09:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2025, 09:55 PM UTC
The issue preventing files from being downloaded from multiple requests has been resolved.