Supermetrics Outage History

We’ve received multiple reports of duplicated rows/data appearing within the refresh window for BigQuery destinations. Our team is currently investigating the issue and working to identify the root cause. We’ll provide further updates as soon as more information becomes available. Thank you for your patience and understanding!

This issue has now been resolved. Any affected runs have been re-ran to remove any duplicate rows.

We are aware of elevated error rates with the X Ads API which is affecting the X Ads connector. We are currently monitoring the situation closely and will provide updates as soon as they are available.

We're currently experiencing issues that are impacting Supermetrics services in Google Sheets and Looker Studio. Our teams are working to identify the problem.

We are continuing to investigate this issue.

We are currently seeing failures affecting the X Organic connector. According to the X status page, there is an ongoing incident that started on March 24 at 02:00 UTC. Our internal monitoring confirmed this issue after we began observing a spike in failed requests today, starting at approximately 03:00 UTC. Connector queries may fail with the following error message: "Error: X Organic (Twitter) failure (Data Source Error: Service Unavailable)" We will share more details as soon as they are available. Our support team is available for any possible questions you may have. Thank you for your patience and understanding.

We are seeing increased levels of the error "Your request could not be completed at this time. If you continue to see this message, please contact our support team with the date and time of the issue.(Supermetrics request ID: ). If you experience this error, please wait some time and try again. We are currently investigating this issue and will provide an update as soon as possible.

We are currently experiencing an uptick in "Address Unavailable" errors in Looker Studio dashboards. Our team is fully engaged in diagnosing the root cause and is currently developing a fix to mitigate the impact. We will share more details as soon as they are available. In the meantime, please feel free to reach out with any specific questions. Thank you for your patience and understanding.

We are currently experiencing performance degradation, resulting in slowness when accessing Supermetrics Hub. Our engineering team is actively investigating the issue to identify the root cause and implement a fix. We apologize for any inconvenience this may be causing and appreciate your patience. We will provide an update as soon as more information is available.

We are currently aware of an issue affecting our Instagram Insights data source. Customers have reported encountering the following error: “Unable to fetch data from profile xxx, the profile may no longer exist or the permissions have changed.” Our team is actively investigating the issue, and we will update with you as soon as more information becomes available. Thank you for your patience!

We are currently experiencing reduced functionality with the Google Analytics 4 connector in multiple destinations. We are investigating this with priority to mitigate the impact and restore full functionality. We will update you as soon as we have more information. Thank you for your patience.