SolarWinds Observability had 21 outages in the last 2 years totaling 127h 58m of downtime — averaging 0.9 incidents per month.
There were 21 SolarWinds Observability outages since June 10, 2025 totaling 127h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.
Between 12:30 PM UTC and 01:41 PM UTC widgets were intermittently broken for all customers on the NA-01 data cell. The web interface issues have been resolved and services have returned to normal operations.
We’ve identified the cause of the email alert notification issue and are actively working on a fix. Some alerts may have been missed, and email notifications remain degraded. We’ll provide our next update in 1 hour.
We are continuing to investigate this issue.
Alerts may have been missed, and email notifications remain degraded. We’ll provide our next update in 1 hour.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’ve identified the cause of the delay in Logs data ingestion for port based destinations and are working on a fix. New data may not appear in the UI, alerts could be delayed, and some dashboards might show missing or outdated values. We’ll provide an update within the hour.
A fix for the Logs data ingestion delay for customers using port based destinations has been deployed, and we’re actively monitoring to ensure full recovery. Some new data may still be missing from the UI, alerts may be delayed, and dashboards could reflect outdated information. We’ll share another update within the hour.
The ingestion delay issue has been resolved. New data is now processing normally, and alerts and dashboards should reflect up-to-date information.
We’re currently investigating a degradation in the web interface. Some customers may experience intermittent UI errors, or non-loading monitoring data on the home page. We’ll provide another update within the hour.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’ve identified the root cause of the degraded Logs, Metrics, and Traces data ingestion and are working on a fix. Affected customers may see gaps in the telemetry data and experience missing alerts. Next update in 1 hour.
We’ve identified the root cause of the degraded Logs, Metrics, and Traces data ingestion and are working on a fix. Affected customers may see gaps in the telemetry data and experience missing alerts. Next update in 1 hour.
The data ingestion issue has been resolved and systems are stable. Customers using Node.js APM instrumentation libraries may need to restart these applications to see metrics and trace data.
We’ve identified the issue causing degraded Digital Experience Monitoring and are implementing a fix. Customers may experience degradation of synthetic checks & alerts from the affected regions. We’ll provide another update in 1 hour.
A fix has been implemented and we are monitoring the results.
The Digital Experience Monitoring issue has been resolved. Affected probes are now stable and running synthetic checks as expected. Missed synthetic checks during the affected window will not be re-run and may show as missing in the dashboards.
We’re currently investigating delay in Logs Metrics and Traces data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
We’ve identified the root cause of the degraded Logs, Metrics and Traces data ingestion and are working on a fix. Affected customers may see gaps in the telemetry data and experience missing alerts. Next update in 1 hour.
We’ve identified the root cause of the degraded Logs, Metrics and Traces data ingestion and are working on a fix. Affected customers may see gaps in the telemetry data and experience missing alerts. Next update in 1 hour.
We’ve identified the root cause of the degraded Heroku metrics data ingestion and are working on a fix. Affected customers may see gaps in the telemetry data and experience missing alerts. All other services for Logs, Metrics and Traces are operating normally. Next update in 1 hour.
The data ingestion issue has been resolved and systems are stable.
We are currently investigating an issue with log archives. As a result of this issue, log archiving will be delayed. We’ll provide an update within the hour.
The incident has been resolved. Log archives from February 4, 2026 01:00 to 21:00 UTC should now exist, 00:00 will be created later.
The ingestion delay issue has been resolved. New data is now processing normally, and alerts and dashboards should reflect up-to-date information.
We have identified an issue where webhook notifications from the SolarWinds Observability SaaS may contain malformed JSON in notification body. This could impact processing by any third party integrations via webhooks and using default templates. Notifications using custom templates are not affected. Our team is actively working on a resolution and will provide updates as soon as possible.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
We’ve identified the cause of the delay in Logs data ingestion and are working on a fix. New data may not appear in the UI, alerts could be delayed, and some dashboards might show missing or outdated values. We’ll provide an update within the hour.
We’ve identified the cause of the delay in Logs data ingestion and are working on a fix. New data may not appear in the UI, alerts could be delayed, and some dashboards might show missing or outdated values. We’ll provide an update within the hour.
A fix for the Logs data ingestion delay has been deployed, and we’re actively monitoring to ensure full recovery. Some new data may still be missing from the UI, alerts may be delayed, and dashboards could reflect outdated information. We’ll share another update within the hour.
The ingestion delay issue has been resolved. New data is now processing normally, and alerts and dashboards should reflect up-to-date information.
We’re currently investigating degraded performance in the web interface. Some customers may experience intermittent failures accessing the web interface. We’ll provide another update within the hour.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
We’re currently observing intermittent degradation in performance of the web interface and issue with delayed ingestion of logs. We’ll provide another update within the hour.
We are continuing to investigate this issue.
Web Interface is accessible now. We’ve identified the cause of the delay in Logs data ingestion and are working on a fix. New data may not appear in the UI, alerts could be delayed, and some dashboards might show missing or outdated values. We’ll provide an update within the hour.
The web interface issues have been resolved and services have returned to normal operations.
We are currently investigating an issue with [Logs] data ingestion. As a result of this issue, submitting new data through the API might fail temporarily. We’ll provide an update within the hour.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently investigating delay in Logs data ingestion. As a result, new data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
A fix for the Logs data ingestion delay has been deployed, and we’re actively monitoring to ensure full recovery. Some new data may still be missing from the UI, alerts may be delayed, and dashboards could reflect outdated information. We’ll share another update within the hour.
This incident has been resolved.
We’re currently investigating delay in Traces data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
We’ve identified the cause of the delay in Traces data ingestion and are working on a fix. New data may not appear in the UI, alerts could be delayed, and some dashboards might show missing or outdated values. We’ll provide an update within the hour.
A fix for the Traces data ingestion delay has been deployed, and we’re actively monitoring to ensure full recovery. Some new data may still be missing from the UI, alerts may be delayed, and dashboards could reflect outdated information. We’ll share another update within the hour.
The ingestion delay issue has been resolved. New data is now processing normally, and alerts and dashboards should reflect up-to-date information.
We’ve identified the cause of the delay in traces and metrics data ingestion and are working on a fix. New data may not appear in the UI, alerts could be delayed, and some dashboards might show missing or outdated values. We’ll provide an update within the hour.
we are continuing to investigate this issue.
We’re currently investigating delay in Metrics and Traces data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
A fix for the Metrics and Traces data ingestion delay has been deployed, and we’re actively monitoring to ensure full recovery. Some new data may still be missing from the UI, alerts may be delayed, and dashboards could reflect outdated information. We’ll share another update within the hour.
The ingestion delay issue has been resolved. New data is now processing normally, and alerts and dashboards should reflect up-to-date information.
We are currently investigating an issue with Logs/Metrics/Traces data ingestion. As a result of this issue, submitting new data through the API might fail temporarily. We’ll provide an update within the hour.
We are currently investigating an issue with Logs/Metrics/Traces data ingestion. As a result of this issue, submitting new data through the API might fail temporarily. We’ll provide an update within the hour.
We are currently investigating an issue with Logs/Metrics/Traces data ingestion. As a result of this issue, submitting new data through the API might fail temporarily. We’ll provide an update within the hour.
A fix has been implemented for the Logs/Metrics/Traces data ingestion issue. We’re actively monitoring system stability and verifying end-to-end delivery across impacted systems. We’ll provide an update within the hour.
The data ingestion issue has been resolved and systems are stable.
We’ve identified the cause of the web interface degradation and are working on a fix. Login issues, intermittent UI errors, and missing monitoring data may still affect some customers. Next update in 1 hour.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.