SolarWinds Observability incident

Degraded Data Ingestion [NA-02]

Minor Resolved View vendor source →

SolarWinds Observability experienced a minor incident on July 21, 2025 affecting APM and Logs, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
Jul 21, 2025, 11:48 PM UTC
Resolved
Jul 22, 2025, 02:34 AM UTC
Duration
2h 45m
Detected by Pingoru
Jul 21, 2025, 11:48 PM UTC

Affected components

APMLogs

Update timeline

  1. investigating Jul 21, 2025, 11:48 PM UTC

    We are currently investigating an issue with Logs/Metrics/Traces data ingestion. As a result of this issue, submitting new data through the API might fail temporarily. We’ll provide an update within the hour.

  2. investigating Jul 22, 2025, 12:44 AM UTC

    We are currently investigating an issue with Logs/Metrics/Traces data ingestion. As a result of this issue, submitting new data through the API might fail temporarily. We’ll provide an update within the hour.

  3. investigating Jul 22, 2025, 01:44 AM UTC

    We are currently investigating an issue with Logs/Metrics/Traces data ingestion. As a result of this issue, submitting new data through the API might fail temporarily. We’ll provide an update within the hour.

  4. monitoring Jul 22, 2025, 02:20 AM UTC

    A fix has been implemented for the Logs/Metrics/Traces data ingestion issue. We’re actively monitoring system stability and verifying end-to-end delivery across impacted systems. We’ll provide an update within the hour.

  5. resolved Jul 22, 2025, 02:34 AM UTC

    The data ingestion issue has been resolved and systems are stable.