SolarWinds Observability incident

Degraded Alert Notifications [NA-01, NA-02, EU-01, AP-01]

Critical Resolved View vendor source →

SolarWinds Observability experienced a critical incident on April 28, 2026 affecting Alerting, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 07:22 AM UTC
Resolved
Apr 28, 2026, 09:11 AM UTC
Duration
1h 48m
Detected by Pingoru
Apr 28, 2026, 07:22 AM UTC

Affected components

Alerting

Update timeline

  1. investigating Apr 28, 2026, 07:22 AM UTC

    We’ve identified the cause of the email alert notification issue and are actively working on a fix. Some alerts may have been missed, and email notifications remain degraded. We’ll provide our next update in 1 hour.

  2. investigating Apr 28, 2026, 07:23 AM UTC

    We are continuing to investigate this issue.

  3. identified Apr 28, 2026, 07:37 AM UTC

    Alerts may have been missed, and email notifications remain degraded. We’ll provide our next update in 1 hour.

  4. monitoring Apr 28, 2026, 08:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 28, 2026, 09:11 AM UTC

    This incident has been resolved.