SolarWinds Observability experienced a minor incident on September 5, 2025 affecting APM, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 05, 2025, 11:31 PM UTC
We’re currently investigating delay in Traces data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
- identified Sep 05, 2025, 11:42 PM UTC
We’ve identified the cause of the delay in Traces data ingestion and are working on a fix. New data may not appear in the UI, alerts could be delayed, and some dashboards might show missing or outdated values. We’ll provide an update within the hour.
- monitoring Sep 05, 2025, 11:46 PM UTC
A fix for the Traces data ingestion delay has been deployed, and we’re actively monitoring to ensure full recovery. Some new data may still be missing from the UI, alerts may be delayed, and dashboards could reflect outdated information. We’ll share another update within the hour.
- resolved Sep 05, 2025, 11:50 PM UTC
The ingestion delay issue has been resolved. New data is now processing normally, and alerts and dashboards should reflect up-to-date information.