SolarWinds Observability incident

Delayed Data Ingestion [Na-01]

Minor Resolved View vendor source →

SolarWinds Observability experienced a minor incident on August 22, 2025 affecting APM, lasting 2h 54m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2025, 05:02 AM UTC
Resolved
Aug 22, 2025, 07:56 AM UTC
Duration
2h 54m
Detected by Pingoru
Aug 22, 2025, 05:02 AM UTC

Affected components

APM

Update timeline

  1. investigating Aug 22, 2025, 05:02 AM UTC

    We’ve identified the cause of the delay in traces and metrics data ingestion and are working on a fix. New data may not appear in the UI, alerts could be delayed, and some dashboards might show missing or outdated values. We’ll provide an update within the hour.

  2. investigating Aug 22, 2025, 05:56 AM UTC

    we are continuing to investigate this issue.

  3. investigating Aug 22, 2025, 07:07 AM UTC

    We’re currently investigating delay in Metrics and Traces data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.

  4. monitoring Aug 22, 2025, 07:48 AM UTC

    A fix for the Metrics and Traces data ingestion delay has been deployed, and we’re actively monitoring to ensure full recovery. Some new data may still be missing from the UI, alerts may be delayed, and dashboards could reflect outdated information. We’ll share another update within the hour.

  5. resolved Aug 22, 2025, 07:56 AM UTC

    The ingestion delay issue has been resolved. New data is now processing normally, and alerts and dashboards should reflect up-to-date information.