SolarWinds Observability incident

Degraded Webhook notifications [NA-01, NA-02, EU-01, AP-01]

Minor Resolved View vendor source →

SolarWinds Observability experienced a minor incident on December 2, 2025 affecting Alerting, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2025, 01:07 PM UTC
Resolved
Dec 02, 2025, 01:42 PM UTC
Duration
35m
Detected by Pingoru
Dec 02, 2025, 01:07 PM UTC

Affected components

Alerting

Update timeline

  1. investigating Dec 02, 2025, 01:07 PM UTC

    We have identified an issue where webhook notifications from the SolarWinds Observability SaaS may contain malformed JSON in notification body. This could impact processing by any third party integrations via webhooks and using default templates. Notifications using custom templates are not affected. Our team is actively working on a resolution and will provide updates as soon as possible.

  2. monitoring Dec 02, 2025, 01:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 02, 2025, 01:26 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 02, 2025, 01:42 PM UTC

    This incident has been resolved.