SolarWinds Observability incident
Degraded Webhook notifications [NA-01, NA-02, EU-01, AP-01]
Resolved after 35 minutes, affecting Alerting, on December 2, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Dec 02, 2025, 01:07 PM UTC
We have identified an issue where webhook notifications from the SolarWinds Observability SaaS may contain malformed JSON in notification body. This could impact processing by any third party integrations via webhooks and using default templates. Notifications using custom templates are not affected. Our team is actively working on a resolution and will provide updates as soon as possible.
- monitoring Dec 02, 2025, 01:25 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 02, 2025, 01:26 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 02, 2025, 01:42 PM UTC
This incident has been resolved.
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