SolarWinds Observability incident
Delayed Data Ingestion [NA-01, EU-01]
SolarWinds Observability experienced a minor incident on November 18, 2025 affecting Alerting and Logs, lasting 2h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 03:57 PM UTC
We’re currently investigating delay in Logs data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
- identified Nov 18, 2025, 05:02 PM UTC
We’ve identified the cause of the delay in Logs data ingestion and are working on a fix. New data may not appear in the UI, alerts could be delayed, and some dashboards might show missing or outdated values. We’ll provide an update within the hour.
- identified Nov 18, 2025, 06:04 PM UTC
We’ve identified the cause of the delay in Logs data ingestion and are working on a fix. New data may not appear in the UI, alerts could be delayed, and some dashboards might show missing or outdated values. We’ll provide an update within the hour.
- monitoring Nov 18, 2025, 06:15 PM UTC
A fix for the Logs data ingestion delay has been deployed, and we’re actively monitoring to ensure full recovery. Some new data may still be missing from the UI, alerts may be delayed, and dashboards could reflect outdated information. We’ll share another update within the hour.
- resolved Nov 18, 2025, 06:22 PM UTC
The ingestion delay issue has been resolved. New data is now processing normally, and alerts and dashboards should reflect up-to-date information.