SolarWinds Observability incident

Degraded Web Interface NA-01

Minor Resolved View vendor source →

SolarWinds Observability experienced a minor incident on July 11, 2025 affecting Alerting and APM and 1 more component, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2025, 01:14 PM UTC
Resolved
Jul 11, 2025, 02:21 PM UTC
Duration
1h 6m
Detected by Pingoru
Jul 11, 2025, 01:14 PM UTC

Affected components

AlertingAPMDEMLogsDatabase ObservabilityNetwork ObservabilityKubernetes ObservabilityInfrastructure Observability

Update timeline

  1. investigating Jul 11, 2025, 01:14 PM UTC

    We’ve identified the cause of the web interface degradation and are working on a fix. Login issues, intermittent UI errors, and missing monitoring data may still affect some customers. Next update in 1 hour.

  2. identified Jul 11, 2025, 02:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 11, 2025, 02:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 11, 2025, 02:21 PM UTC

    This incident has been resolved.