SolarWinds Observability incident

Degraded Performance [NA-01, NA-02, EU-01, AP-01]

Major Resolved View vendor source →

SolarWinds Observability experienced a major incident on November 18, 2025 affecting Login and Alerting and 1 more component, lasting 4h 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 11:50 AM UTC
Resolved
Nov 18, 2025, 03:54 PM UTC
Duration
4h 3m
Detected by Pingoru
Nov 18, 2025, 11:50 AM UTC

Affected components

LoginAlertingAPMDEMRUMLogsDatabase ObservabilityNetwork ObservabilityKubernetes ObservabilityInfrastructure Observability

Update timeline

  1. investigating Nov 18, 2025, 11:50 AM UTC

    We’re currently investigating degraded performance in the web interface. Some customers may experience intermittent failures accessing the web interface. We’ll provide another update within the hour.

  2. investigating Nov 18, 2025, 12:09 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 18, 2025, 12:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Nov 18, 2025, 12:54 PM UTC

    We’re currently observing intermittent degradation in performance of the web interface and issue with delayed ingestion of logs. We’ll provide another update within the hour.

  5. investigating Nov 18, 2025, 01:53 PM UTC

    We are continuing to investigate this issue.

  6. identified Nov 18, 2025, 02:52 PM UTC

    Web Interface is accessible now. We’ve identified the cause of the delay in Logs data ingestion and are working on a fix. New data may not appear in the UI, alerts could be delayed, and some dashboards might show missing or outdated values. We’ll provide an update within the hour.

  7. resolved Nov 18, 2025, 03:54 PM UTC

    The web interface issues have been resolved and services have returned to normal operations.