SKUtrak Outage History

Started Oct 15, 2026, 07:34 AM UTC· resolved Oct 16, 2026, 09:57 AM UTC

1. identified Oct 15, 2026, 07:34 AM UTC

   Morrisons have advised that the generation of their data may be delayed. We will receive a notification once the data has been produced and will update once processing has started.

2. monitoring Oct 15, 2026, 10:07 AM UTC

   We can confirm that file generation has been delayed, and we are awaiting an update from Morrisons to confirm when the files will be delivered. We will update once processing has started.

3. monitoring Oct 15, 2026, 11:32 AM UTC

   Morrisons have now confirmed the data has been generated; we will provide an update once the files have been processed.

4. resolved Oct 16, 2026, 09:57 AM UTC

   This has now been resolved. Morrisons advised of a delay to the generation of their daily data, which meant the most recent Morrisons data (14 and 15 October) was temporarily delayed in reaching SKUtrak. Both days have since been received and processed in full, and all Morrisons data, dashboards and reports are now complete and up to date. Thank you for your patience.

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Started Oct 05, 2026, 01:47 PM UTC· resolved Oct 06, 2026, 08:45 AM UTC

1. identified Oct 05, 2026, 01:47 PM UTC

   We've identified that Tesco sales data for Wednesday 30 September has not come through to SKUtrak. This relates to a single missing daily file at source — data for the days either side is complete and unaffected. While this day's data is absent, you may notice gaps in your Tesco figures for 30 September, and calculated metrics such as availability may read low for that date until it is restored. We have begun recovering the missing day's data and expect it to be back in full within the next few hours. We'll post a further update once 30 September is fully restored.

2. resolved Oct 06, 2026, 08:45 AM UTC

   The missing Tesco data for Wednesday, 30 September, has now been fully recovered and restored across the estate. Sales and stock figures for that day are complete and available in SKUtrak, along with calculated metrics such as availability. Thank you for your patience while this was resolved.

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Started Sep 28, 2026, 08:58 AM UTC· resolved Oct 05, 2026, 07:53 AM UTC

1. monitoring Sep 28, 2026, 08:58 AM UTC

   We have identified that Sainsbury's has delivered partial data for Saturday, 26th. We are monitoring today's collection, and if the problem persists, we will contact them to resolve it and receive a notification once the data has been produced. We'll let you know once processing has started.

2. identified Sep 30, 2026, 02:25 PM UTC

   Sainsbury's data has now caught up in SKUtrak and is up to date, with the most recent days (27–29 September) processing through normally. One day — Saturday 26 September — was delivered only partially by the data provider and is showing incomplete. We're raising this with them to have that day recollected and corrected, and will backfill it once received. All other Sainsbury's data is unaffected. We'll post a further update once 26 September has been corrected.

3. resolved Oct 05, 2026, 07:53 AM UTC

   The partial data for Saturday, 26th September has now been recollected and reprocessed. Sainsbury's data for that day is complete and in line with surrounding days, and all affected metrics have been backfilled. No further action is required and all Sainsbury's data in SKUtrak is up to date. Thank you for your patience while we worked with the data provider on this.

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Started Aug 26, 2026, 10:56 AM UTC· resolved Aug 27, 2026, 12:10 PM UTC

1. identified Aug 26, 2026, 10:56 AM UTC

   We are experiencing issues collecting data from Tesco which will cause delays in updating your service. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need.

2. resolved Aug 27, 2026, 12:10 PM UTC

   This has now been resolved, with Tesco data updated

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Started Aug 25, 2026, 12:17 PM UTC· resolved Aug 26, 2026, 01:48 PM UTC

1. investigating Aug 25, 2026, 12:17 PM UTC

   We are experiencing issues collecting data from Waitrose since Aug 15th which will cause delays in updating your service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need.

2. resolved Aug 26, 2026, 01:48 PM UTC

   A fix has been implemented with data now visible in SKUTrak.

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Started Aug 25, 2026, 12:03 PM UTC· resolved Aug 25, 2026, 12:30 PM UTC

1. identified Aug 25, 2026, 12:03 PM UTC

   We are experiencing issues collecting data from Tesco which will cause delays in updating your service. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service with data from 24th Aug. We are monitoring the situation and will provide an update once we are able to collect the data sets we need.

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Started Aug 18, 2026, 11:39 AM UTC· resolved Aug 20, 2026, 02:56 PM UTC

1. investigating Aug 18, 2026, 11:39 AM UTC

   We are experiencing an issue with our data processing infrastructure which will cause delays in updating your service. We are investigating the cause of the issue and will provide a further update once we have more information.

2. resolved Aug 20, 2026, 02:56 PM UTC

   Your Sainsbury's data has been received and we can confirm that your SKUtrak service is now correct and up to date

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Started Aug 18, 2026, 10:56 AM UTC· resolved Sep 15, 2026, 12:47 PM UTC

1. investigating Aug 18, 2026, 10:56 AM UTC

   We are experiencing issues collecting data from Morrisons which will cause delays in updating your service. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need.

2. resolved Aug 18, 2026, 01:12 PM UTC

   The issue has now been resolved, and data processing has now taken place.

3. investigating Aug 20, 2026, 03:06 PM UTC

   We're currently investigating a delay affecting Morrisons stock and availability data. The most recent day's store stock, depot stock and availability figures may appear incomplete or lower than expected, as they are updating approximately one day behind. These figures correct automatically once the following day's data is received. While we work with Morrisons to resolve this, we'd recommend referencing data up to two days ago for the most accurate view. We'll provide a further update as soon as we have more information.

4. monitoring Sep 11, 2026, 08:53 AM UTC

   We've identified the cause of the recent lag in Morrisons stock and availability data, where the latest day's figures have been reading a day or two behind sales. This was due to some Morrisons files arriving after our scheduled collection had run, meaning they weren't picked up. A fix is being applied today to adjust our collection timing so that all files are captured. We expect Morrisons stock and availability to return to normal from the next scheduled update, and we'll confirm here once it's fully resolved. In the meantime, we'd recommend referring to data up to two days prior.

5. resolved Sep 15, 2026, 12:47 PM UTC

   Morrisons' stock and availability data have now caught up and are reporting as normal, in line with sales. This followed an adjustment to our collection timing to ensure all Morrisons files are captured each day. Thanks for your patience while we resolved this.

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Started Aug 06, 2026, 10:13 AM UTC· resolved Aug 12, 2026, 11:54 AM UTC

1. identified Aug 06, 2026, 10:13 AM UTC

   Coop files are missing. Once they are in, SKUtrak will be updated.

2. resolved Aug 12, 2026, 11:54 AM UTC

   We have confirmed that your Co-op data is now correct and up-to-date

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Started Jul 08, 2026, 08:41 AM UTC· resolved Jul 27, 2026, 10:33 AM UTC

1. investigating Jul 08, 2026, 08:41 AM UTC

   We've identified that Tesco availability data (and the related Lost Sales figures) have not been updated in SKUtrak for the most recent period. Your Tesco sales, stock and waste data are unaffected and continue to update as normal. We've confirmed the underlying availability data is being supplied correctly by Tesco, so nothing is missing at source. Our engineering team is now investigating to identify the cause. Once resolved, we'll reprocess the affected period to restore the availability figures. We'll post further updates here as we make progress.

2. investigating Jul 17, 2026, 06:33 AM UTC

   Tesco availability (on-shelf availability / CSL) and the Lost Sales figures derived from it have not been updated in SKUtrak since 25 June 2026. Sales, stock, and waste for Tesco are unaffected and continue to be updated as normal. We have identified the cause: the collection of Tesco's availability data into SKUtrak stopped on 25 June. The data itself is present and correct at Tesco's end — the issue lies on our side in how it's being collected. We are continuing work to restore that collection. I don't have a firm timeframe just yet, but we are progressing this as a priority, and will update this page as soon as we have more.

3. resolved Jul 27, 2026, 10:33 AM UTC

   We have released a fix that has resolved the Tesco Availability issue and applied it retrospectively, restoring your SKUtrak data since 25/06/2026. The fix has been confirmed and verified, and your SKUtrak AVAILABILITY data is now correct and up to date. We are still experiencing issues with the recent file collection, which is currently under investigation. Please see this Status Page "Status Page": https://status.skutrak.com/incidents/01KVZ2F55TKMC580W51NDMDXBM for updates

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Started Jul 07, 2026, 09:55 AM UTC· resolved Jul 10, 2026, 07:26 AM UTC

1. identified Jul 07, 2026, 09:55 AM UTC

   We have identified that Co-op is experiencing a delay in the generation of its data. We have contacted them for a resolution and will receive a notification once the data has been produced. We'll let you know once processing has started.

2. monitoring Jul 09, 2026, 08:37 AM UTC

   The delayed Co-op files for 07/07/2026 containing data for 06/07/2026 have now been received in full. We have triggered processing of the affected data, and expect the missing day to populate in dashboards and exports over the next few hours as this completes. We will confirm once everything is fully up to date. To confirm the file delay has only affected data for 06/07/2026 with all other dates being correct and up-to-date

3. resolved Jul 10, 2026, 07:26 AM UTC

   We can now confirm your Co-op data has been processed and applied to your SKUtrak service

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Started Jun 25, 2026, 09:41 AM UTC· resolved Jul 27, 2026, 12:59 PM UTC

1. monitoring Jun 25, 2026, 09:41 AM UTC

   We have experienced an issue collecting data from Tesco Partner Toolkit, which will cause delays in updating your service. The issue was with the retailer's system, which prevented us from collecting the data we needed to update your SKUtrak service. We have since confirmed the data is now available, and have started the collection process, and will update you once the files have been applied to your SKUtrak service.

2. monitoring Jun 26, 2026, 09:59 AM UTC

   The data for 24/06/2026 has now been collected from Tesco and applied to your SKUtrak service, so that day is up to date. Tesco has not yet made the data for 25/06/2026 available on their side. We are monitoring for this and will begin collecting it as soon as it is released, then apply it to your service. We'll post a further update once that data is in. Thank you for your patience.

3. monitoring Jun 26, 2026, 02:34 PM UTC

   Tesco has advised of a planned outage affecting its Performance Reports, running all day Friday, 26 June, until 1pm UK time on Monday, 29 June. During this period, sales and stock data from Tesco will not be updated, so your SKUtrak service may show Tesco data running behind until it is resolved. Tesco's Supply Chain reports are unaffected. Data up to 24/06/2026 has already been collected and applied to your service. We expect Tesco's systems to resume from 1pm UK time on Monday, 29 June, after which we will collect and apply the outstanding data as soon as it becomes available. We'll post a further update once Tesco data is flowing normally again.

4. monitoring Jun 30, 2026, 10:15 AM UTC

   After the planned Tesco outage, functionality has been restored, and the data sets for the missing days have been collected and processed to your SKUtrak service. We have experienced a separate issue when collecting data for 29/06/2026. The issue was with the retailer's system, which prevented us from collecting the data we needed to update your SKUtrak service. We have confirmed that the data for the 29th is now available within the portal, and we are in the process of re-collecting it.

5. monitoring Jul 01, 2026, 09:55 AM UTC

   Your Tesco data for 29/06/2026 has been collected and applied to your SKUtrak service; however, we are experiencing issues collecting data from Tesco Partner Toolkit, which will cause delays in updating your service for 30/06/2026. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need.

6. monitoring Jul 06, 2026, 08:05 AM UTC

   Tesco data up to and including Thursday, 2nd July, has been collected and applied to your SKUtrak service and is updating as expected. Data for the weekend (Friday 3 – Sunday 5 July) has not yet come through. We can see that Friday's files are currently showing as empty within the Tesco portal, so there is no data available for us to collect for that day at present. We will monitor today's collection, as these files may be populated and updated by Tesco in time for today's run. We'll confirm here once the weekend data has fully applied.

7. monitoring Jul 07, 2026, 07:41 AM UTC

   Following our previous update, the weekend data (Friday 3 – Sunday 5 July) has now been made available by Tesco, including Friday's files, which had previously been showing as empty. We have checked the figures, and the underlying data looks healthy and in line with normal trading, so there are no data quality concerns. These dates may be collected and applied to your SKUtrak service with today's refresh. We will review the collected data and trigger any missing files once they have been verified. Data up to and including Thursday, 2 July, remains fully up to date. We'll confirm here once the weekend data has fully applied.

8. monitoring Jul 07, 2026, 10:28 AM UTC

   Saturday, 4 July, has now been collected and applied to your SKUtrak service and is up to date. Friday 3, Sunday 5, and Monday 6 July are still to come through — we have re-triggered the collection of these days and will monitor the downloads. We have checked the underlying Tesco figures for these dates, and they look healthy and in line with normal trading, so there are no data quality concerns — this is purely a delay in the data reaching your service. Data up to and including Thursday, 2 July, remains fully up to date. We'll confirm here once the remaining days have fully applied. Thank you for your patience.

9. monitoring Jul 07, 2026, 01:41 PM UTC

   Further update: Friday 3, Saturday 4 and Sunday 5 July have now been collected and applied to your SKUtrak service, and the figures are healthy and in line with normal trading. Monday 6 July is still to come through — the data is available from Tesco, and we are collecting it now, so we expect it to update shortly. Data up to and including Sunday, 5 July, remains fully up to date. We'll confirm here once Monday has fully applied.

10. monitoring Jul 08, 2026, 09:41 AM UTC

    Data for Monday, 6 July, has now been collected and is available in SKUtrak. This means all days up to and including Monday, 6 July, are fully populated, and our checks show sales for the recovered days are in line with normal week-on-week trading, with no data quality concerns. However, data for Tuesday, 7 July, has not yet come through, consistent with the delayed file availability we have seen on recent days. We will collect this data as soon as it is made available by Tesco, and will continue to monitor daily until the normal collection schedule resumes.

11. monitoring Jul 10, 2026, 07:47 AM UTC

    Tesco data in SKUtrak is currently up to date to 6 July 2026 and has not advanced since. On review, Tesco's data portal (Partner Toolkit) is currently only making data available up to 2 July 2026, with more recent data no longer appearing. There is no error shown on the portal to indicate why. As a result, we are currently unable to collect newer Tesco data until it becomes available at source again. We are continuing to monitor the portal closely and will collect and backfill the affected days as soon as the data returns. If you have a direct relationship with Tesco, you may also wish to raise the missing data with your Tesco contact, as this can help expedite a resolution at source.

12. monitoring Jul 13, 2026, 06:59 AM UTC

    Tesco data in SKUtrak is currently up to date to 9 July 2026, and all available days are reporting normally with no data quality concerns. Data from 10 July onwards is not currently showing. This is due to an ongoing issue at source: the Tesco data portal has removed its available data going back to mid-June, meaning recent days are no longer available for us to collect. We are unable to collect this data while it is absent at source — we are monitoring the portal closely and will collect the affected days as soon as they become available again. If you have a direct relationship with Tesco, you may also wish to raise the missing data with your Tesco contact, as this can help expedite a resolution at source.

13. monitoring Jul 14, 2026, 06:11 AM UTC

    Tesco Partner Toolkit has now published data up to Sunday, 12 July 2026, and we expect Monday, 13 July, to be available soon. Within SKUtrak, Tesco data is complete and up to date as of Friday, 10 July 2026. Today's scheduled collection (10:30) may automatically run through Saturday, 11 July, and Sunday, 12 July, as well as Monday, 13 July; if it doesn't, we will trigger those files to process. The data currently available is accurate and in line with normal trading, so there are no data quality concerns with the figures currently showing. We will continue to monitor and will update this page once the remaining days have been collected.

14. monitoring Jul 14, 2026, 10:01 AM UTC

    After reviewing Tesco Partner Toolkit, the most recent available date is 13/07/2026. We are conducting a review of the data held within the portal and will recollect if accurate and in line with normal trading. We will update you once this is completed.

15. monitoring Jul 14, 2026, 10:42 AM UTC

    Tesco data in SKUtrak is complete and up to date as of Saturday, 11 July 2026, and the data collected is accurate and in line with normal trading. We are working to bring through the two most recent days — Sunday 12 July and Monday 13 July. The Tesco data source is currently returning an intermittent temporary error when generating its most recent reports, which is preventing these final days from being collected. We are retrying regularly and will collect the outstanding data as soon as the source allows. We will continue to monitor and will update this page as the remaining days come through.

16. monitoring Jul 15, 2026, 08:47 AM UTC

    Tesco data in SKUtrak is currently up to date to 11th July 2026, and all available days are reporting normally with no data quality concerns. Data from 12th July onwards is not currently showing. This is due to an ongoing issue at source: the Tesco data portal has removed its available data going back to 7th July, meaning recent days are no longer available for us to collect. We are unable to collect this data while it is absent at source — we are monitoring the portal closely and will collect the affected days as soon as they become available again. If you have a direct relationship with Tesco, you may also wish to raise the missing data with your Tesco contact, as this can help expedite a resolution at source.

17. monitoring Jul 15, 2026, 03:04 PM UTC

    Following our earlier update, we have made significant progress. Data collection from Tesco has now resumed successfully, and the outstanding weekend and early-week data have been collected. Current status: Tesco data in SKUtrak is fully up to date as of Monday, 13 July 2026, and all available days are reporting normally with no data quality concerns. What we've recovered: Saturday, 11 July through Monday, 13 July have now been successfully collected and applied to your SKUtrak service. We have verified the underlying figures from Tesco's source — they are accurate and in line with normal trading patterns. Today's data: We attempted to collect data for Tuesday, 14 July, but were unsuccessful. We are continuing to investigate this. We will continue to monitor and will update this page as the incident develops.

18. monitoring Jul 16, 2026, 10:03 AM UTC

    All data from Tesco is now available within their data portal and has been verified as accurate. We are currently collecting and processing the outstanding recent days to your SKUtrak service. Current status: Tesco data in SKUtrak is fully up to date as of Monday, 13 July 2026, and all available days are reporting normally with no data quality concerns. What's being processed: We have verified that all data for Tuesday, 14 July and Wednesday, 15 July is accurate and in line with normal trading patterns. This data is currently being collected and processed to your SKUtrak service. We will continue to monitor and will confirm here once the data has been fully applied.

19. monitoring Jul 17, 2026, 09:53 AM UTC

    Significant progress — the outstanding data has been successfully collected and applied to your SKUtrak service. Current status: Tesco data in SKUtrak is now fully up to date as of Wednesday, 15 July 2026, and all available days are reporting normally with no data quality concerns. What's been recovered: Tuesday, 14 July and Wednesday, 15 July, have now been fully collected and applied, with figures in line with normal trading patterns. Today's data: Thursday, 16 July, was initially unavailable at source during our daily collection. It has since been made available, and we are currently processing it for your SKUtrak service.

20. monitoring Jul 20, 2026, 08:18 AM UTC

    We've encountered another issue at the Tesco data portal. Following earlier recovery, the Tesco Partner Toolkit has now withdrawn its available data, which is preventing us from collecting recent days. Current status: Tesco data in SKUtrak is fully up to date and accurate as of Thursday, 16 July 2026, with no data quality concerns in the figures you currently see. What's happened: Data for Friday, 17 July onwards, is not currently available. The Tesco data portal has removed its available data — it now only provides data back to 12 July 2026. This is the same source-side issue we experienced earlier in this incident. We are unable to collect data whilst it is absent at source. What we're doing: We are monitoring the Tesco portal closely and will collect the affected days as soon as they become available again. If you have a direct relationship with Tesco, you may also wish to flag this data availability issue with your contact, as this can help expedite a resolution at their end.

21. monitoring Jul 23, 2026, 09:57 AM UTC

    We experienced an issue with Tesco resulting in data not being collected for recent days. The team are currently working on processing data to ensure it is up to date.

22. resolved Jul 27, 2026, 12:59 PM UTC

    This incident is now resolved. Tesco data in SKUtrak is fully up to date and reporting normally, with all previously delayed days now collected and applied. We've checked the recovered data against the source and confirmed it's accurate and in line with normal trading. No further action is needed on your side.

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Started Jun 24, 2026, 10:18 AM UTC· resolved Jun 29, 2026, 10:34 AM UTC

1. investigating Jun 24, 2026, 10:18 AM UTC

   We are aware of an issue affecting Sainsbury's store-level data in SKUtrak. The supplier reports that feed this data (via SupplyHub) have stopped generating, and as a result Sainsbury's store-level data has not updated since 18 June 2026. What this means for you: If you use Sainsbury's store-level data, store-level metrics — such as rate of sale by store, store stock and availability — will not be updating and will appear to stop after 18 June. Sainsbury's estate-level data is unaffected and continues to update as normal. We are actively investigating the cause to restore the service. Once the reports resume, we will work to backfill the missing period so your history is complete. We will post a further update as soon as we have more information.

2. resolved Jun 29, 2026, 10:34 AM UTC

   The issue affecting the collection of Sainsbury's store-level data has now been resolved. Report delivery resumed over the weekend and has continued normally since, so this data is flowing back into your SKUtrak service. Unfortunately, we will not have the reports that were missed. We will get reports from 8 days ago as part of our daily restatement process, but it will take 8 days of reports to catch up. Thank you for your patience while we worked through this.

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Started Jun 10, 2026, 09:55 AM UTC· resolved Jun 11, 2026, 09:11 AM UTC

1. monitoring Jun 10, 2026, 09:55 AM UTC

   Morrisons has advised that due to an internal issue on their side, the generation of today's data (10/06/2026) will be delayed. As a result, Morrisons sales, stock and other feeds may be unavailable or incomplete in the platform until the data is received and processed. We are in contact with Morrisons and will post a further update once we have a confirmed timeframe for delivery. Thank you for your patience.

2. resolved Jun 11, 2026, 09:11 AM UTC

   This is now resolved.

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Started Jun 09, 2026, 09:18 AM UTC· resolved Jun 17, 2026, 09:23 AM UTC

1. monitoring Jun 09, 2026, 09:18 AM UTC

   Tesco has advised that its supplier reporting toolkit (Tesco Partner Toolkit) will be temporarily unavailable from Thursday, 11 June to Wednesday, 17 June 2026. SKUtrak receives Tesco data via this toolkit, so during this period, new Tesco data will not come through. You may notice that Tesco sales, stock, and related metrics do not update, resulting in a gap across these dates. This is a Tesco-side outage affecting all suppliers, not an issue with SKUtrak. We expect collection to resume automatically once Tesco restores the service after 17 June, and we'll work to backfill the affected dates as soon as the data is available. If you need Tesco figures for this period sooner, they can be downloaded directly from the Tesco Partners toolkit before 5pm on Wednesday, 10 June. We'll update this notice as we hear more.

2. resolved Jun 17, 2026, 09:23 AM UTC

   Tesco has rescheduled the planned downtime affecting Performance Reports. The maintenance will now take place from all day Friday 26th June until 1pm UK time on Monday 29th June. During this window, data for some Tesco reports will not update and may show a gap until the maintenance is complete. Collection is expected to resume automatically once Tesco complete the work, and we will backfill the affected dates where Tesco make the data available.

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Started May 26, 2026, 08:41 AM UTC· resolved May 26, 2026, 04:52 PM UTC

1. identified May 26, 2026, 08:41 AM UTC

   We have identified that Co-op is experiencing a delay in the generation of their data/has delivered partial data. We have contacted them for a resolution and will receive a notification once the data has been produced. We'll let you know once processing has started.

2. resolved May 26, 2026, 04:52 PM UTC

   This has now been resolved.

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Started May 08, 2026, 10:27 AM UTC· resolved May 08, 2026, 12:29 PM UTC

1. identified May 08, 2026, 10:27 AM UTC

   We are aware of an issue affecting Morrisons sales data processing. A change in the format of the incoming data file from Morrisons has caused a failure in our data pipeline. The issue is isolated to Morrisons and does not impact any other retailers. Our engineering team is actively working to remove the affected records and restore normal processing. We are also investigating the root cause of the upstream data feed. We will provide a further update as the investigation develops.

2. resolved May 08, 2026, 12:29 PM UTC

   This issue has now been resolved. The affected records have been removed and the data pipeline has been reprocessed successfully. Morrisons sales data is now up to date and available as normal. The root cause was a malformed file in today's data feed, which caused a processing failure in our pipeline. No other retailers were affected.

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Started Mar 24, 2026, 09:10 AM UTC· resolved Mar 24, 2026, 12:16 PM UTC

1. investigating Mar 24, 2026, 09:10 AM UTC

   We are experiencing an issue with our data processing infrastructure, which will delay updates to your Co-op service. We are investigating the cause of the issue and will provide a further update once we have more information.

2. resolved Mar 24, 2026, 12:16 PM UTC

   Your Co-op data has now been processed and applied to your SKUtrak service

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Started Mar 11, 2026, 11:34 AM UTC· resolved Mar 13, 2026, 09:42 AM UTC

1. monitoring Mar 11, 2026, 11:34 AM UTC

   We have been advised by Morrisons that there is a delay in the generation of today’s data. As a result, no files have been made available for collection, and dashboard values are not fully refreshed with yesterday's data. Current Status: The SKUtrak team is monitoring for the data release and will begin processing as soon as the files become available.

2. monitoring Mar 12, 2026, 11:21 AM UTC

   This is now resolved.

3. resolved Mar 13, 2026, 09:42 AM UTC

   Incident resolved

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Started Mar 11, 2026, 10:17 AM UTC· resolved Mar 11, 2026, 10:59 AM UTC

1. investigating Mar 11, 2026, 10:17 AM UTC

   We are currently experiencing an internal processing issue that is preventing all retailer data from updating as expected. As a result, dashboards may show incomplete or outdated information across multiple retailers. Current Status: Our Engineering is actively investigating the root cause and working to restore normal processing. At this time, no retailer data is being updated. We will provide a further update as soon as progress has been made or when processing resumes.

2. resolved Mar 11, 2026, 10:59 AM UTC

   This is now resolved.

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Started Feb 10, 2026, 01:51 PM UTC· resolved Apr 27, 2026, 01:30 AM UTC

No vendor updates were posted for this incident.

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