SKUtrak Outage History

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SKUtrak had 21 outages in the last 2 years totaling 4640h 22m of downtime — averaging 0.9 incidents per month.

There were 21 SKUtrak outages since January 26, 2026 totaling 4640h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.skutrak.com

Minor October 15, 2026

Data Receipt Delays - Morrisons SKUtrak service impacted

Detected by Pingoru
Oct 15, 2026, 07:34 AM UTC
Resolved
Oct 16, 2026, 09:57 AM UTC
Duration
1d 2h
Affected: MorrisonsMorrisons
Timeline · 4 updates
  1. identified Oct 15, 2026, 07:34 AM UTC

    Status: Identified Morrisons have advised that the generation of their data may be delayed. We will receive a notification once the data has been produced and will update once processing has started. Affected components Morrisons (Degraded performance)

  2. monitoring Oct 15, 2026, 10:07 AM UTC

    Status: Monitoring We can confirm that file generation has been delayed, and we are awaiting an update from Morrisons to confirm when the files will be delivered. We will update once processing has started. Affected components Morrisons (Full outage)

  3. monitoring Oct 15, 2026, 11:32 AM UTC

    Status: Monitoring Morrisons have now confirmed the data has been generated; we will provide an update once the files have been processed. Affected components Morrisons (Full outage)

  4. resolved Oct 16, 2026, 09:57 AM UTC

    Status: Resolved This has now been resolved. Morrisons advised of a delay to the generation of their daily data, which meant the most recent Morrisons data (14 and 15 October) was temporarily delayed in reaching SKUtrak. Both days have since been received and processed in full, and all Morrisons data, dashboards and reports are now complete and up to date. Thank you for your patience. Affected components Morrisons (Operational)

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Minor October 5, 2026

Data Collection Delays - Tesco SKUtrak service impacted

Detected by Pingoru
Oct 05, 2026, 01:47 PM UTC
Resolved
Oct 06, 2026, 08:45 AM UTC
Duration
18h 57m
Affected: TescoTesco
Timeline · 2 updates
  1. identified Oct 05, 2026, 01:47 PM UTC

    Status: Identified We've identified that Tesco sales data for Wednesday 30 September has not come through to SKUtrak. This relates to a single missing daily file at source — data for the days either side is complete and unaffected. While this day's data is absent, you may notice gaps in your Tesco figures for 30 September, and calculated metrics such as availability may read low for that date until it is restored. We have begun recovering the missing day's data and expect it to be back in full within the next few hours. We'll post a further update once 30 September is fully restored. Affected components Tesco (Partial outage)

  2. resolved Oct 06, 2026, 08:45 AM UTC

    Status: Resolved The missing Tesco data for Wednesday, 30 September, has now been fully recovered and restored across the estate. Sales and stock figures for that day are complete and available in SKUtrak, along with calculated metrics such as availability. Thank you for your patience while this was resolved. Affected components Tesco (Operational)

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Minor September 28, 2026

Data Receipt Delays - Sainsbury's SKUtrak service impacted

Detected by Pingoru
Sep 28, 2026, 08:58 AM UTC
Resolved
Oct 05, 2026, 07:53 AM UTC
Duration
6d 22h
Affected: Sainsbury'sSainsbury's
Timeline · 3 updates
  1. monitoring Sep 28, 2026, 08:58 AM UTC

    Status: Monitoring We have identified that Sainsbury's has delivered partial data for Saturday, 26th. We are monitoring today's collection, and if the problem persists, we will contact them to resolve it and receive a notification once the data has been produced. We'll let you know once processing has started. Affected components Sainsbury's (Partial outage)

  2. identified Sep 30, 2026, 02:25 PM UTC

    Status: Identified Sainsbury's data has now caught up in SKUtrak and is up to date, with the most recent days (27–29 September) processing through normally. One day — Saturday 26 September — was delivered only partially by the data provider and is showing incomplete. We're raising this with them to have that day recollected and corrected, and will backfill it once received. All other Sainsbury's data is unaffected. We'll post a further update once 26 September has been corrected. Affected components Sainsbury's (Partial outage)

  3. resolved Oct 05, 2026, 07:53 AM UTC

    Status: Resolved The partial data for Saturday, 26th September has now been recollected and reprocessed. Sainsbury's data for that day is complete and in line with surrounding days, and all affected metrics have been backfilled. No further action is required and all Sainsbury's data in SKUtrak is up to date. Thank you for your patience while we worked with the data provider on this. Affected components Sainsbury's (Operational)

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Minor August 26, 2026

Data Collection Delays - Tesco SKUtrak service impacted 25th Aug

Detected by Pingoru
Aug 26, 2026, 10:56 AM UTC
Resolved
Aug 27, 2026, 12:10 PM UTC
Duration
1d 1h
Affected: TescoTesco
Timeline · 2 updates
  1. identified Aug 26, 2026, 10:56 AM UTC

    Status: Identified We are experiencing issues collecting data from Tesco which will cause delays in updating your service. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need. Affected components Tesco (Partial outage)

  2. resolved Aug 27, 2026, 12:10 PM UTC

    Status: Resolved This has now been resolved, with Tesco data updated Affected components Tesco (Operational)

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Minor August 25, 2026

Data Collection Delays - Waitrose - SKUtrak service impacted

Detected by Pingoru
Aug 25, 2026, 12:17 PM UTC
Resolved
Aug 26, 2026, 01:48 PM UTC
Duration
1d 1h
Affected: WaitroseWaitrose
Timeline · 2 updates
  1. investigating Aug 25, 2026, 12:17 PM UTC

    Status: Investigating We are experiencing issues collecting data from Waitrose since Aug 15th which will cause delays in updating your service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need. Affected components Waitrose (Partial outage)

  2. resolved Aug 26, 2026, 01:48 PM UTC

    Status: Resolved A fix has been implemented with data now visible in SKUTrak. Affected components Waitrose (Operational)

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Major August 25, 2026

Data Collection Delays - (Retailer Name) SKUtrak service impacted

Detected by Pingoru
Aug 25, 2026, 12:03 PM UTC
Resolved
Aug 25, 2026, 12:30 PM UTC
Duration
26m
Affected: Tesco
Timeline · 1 update
  1. identified Aug 25, 2026, 12:03 PM UTC

    Status: Identified We are experiencing issues collecting data from Tesco which will cause delays in updating your service. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service with data from 24th Aug. We are monitoring the situation and will provide an update once we are able to collect the data sets we need. Affected components Tesco (Partial outage)

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Minor August 18, 2026

Data Processing Delays - Sainsburys SKUtrak service impacted

Detected by Pingoru
Aug 18, 2026, 11:39 AM UTC
Resolved
Aug 20, 2026, 02:56 PM UTC
Duration
2d 3h
Timeline · 2 updates
  1. investigating Aug 18, 2026, 11:39 AM UTC

    Status: Investigating We are experiencing an issue with our data processing infrastructure which will cause delays in updating your service. We are investigating the cause of the issue and will provide a further update once we have more information.

  2. resolved Aug 20, 2026, 02:56 PM UTC

    Status: Resolved Your Sainsbury's data has been received and we can confirm that your SKUtrak service is now correct and up to date

Read the full incident report →

Minor August 18, 2026

Data Collection Delays - Morrisons SKUtrak service impacted

Detected by Pingoru
Aug 18, 2026, 10:56 AM UTC
Resolved
Sep 15, 2026, 12:47 PM UTC
Duration
28d 1h
Affected: MorrisonsMorrisons
Timeline · 5 updates
  1. investigating Aug 18, 2026, 10:56 AM UTC

    Status: Investigating We are experiencing issues collecting data from Morrisons which will cause delays in updating your service. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need. Affected components Morrisons (Degraded performance) Morrisons (Degraded performance)

  2. resolved Aug 18, 2026, 01:12 PM UTC

    Status: Resolved The issue has now been resolved, and data processing has now taken place. Affected components Morrisons (Operational) Morrisons (Operational)

  3. investigating Aug 20, 2026, 03:06 PM UTC

    Status: Investigating We're currently investigating a delay affecting Morrisons stock and availability data. The most recent day's store stock, depot stock and availability figures may appear incomplete or lower than expected, as they are updating approximately one day behind. These figures correct automatically once the following day's data is received. While we work with Morrisons to resolve this, we'd recommend referencing data up to two days ago for the most accurate view. We'll provide a further update as soon as we have more information. Affected components Morrisons (Operational) Morrisons (Degraded performance)

  4. monitoring Sep 11, 2026, 08:53 AM UTC

    Status: Monitoring We've identified the cause of the recent lag in Morrisons stock and availability data, where the latest day's figures have been reading a day or two behind sales. This was due to some Morrisons files arriving after our scheduled collection had run, meaning they weren't picked up. A fix is being applied today to adjust our collection timing so that all files are captured. We expect Morrisons stock and availability to return to normal from the next scheduled update, and we'll confirm here once it's fully resolved. In the meantime, we'd recommend referring to data up to two days prior. Affected components Morrisons (Operational) Morrisons (Degraded performance)

  5. resolved Sep 15, 2026, 12:47 PM UTC

    Status: Resolved Morrisons' stock and availability data have now caught up and are reporting as normal, in line with sales. This followed an adjustment to our collection timing to ensure all Morrisons files are captured each day. Thanks for your patience while we resolved this. Affected components Morrisons (Operational) Morrisons (Operational)

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Minor August 6, 2026

Data Receipt Delays - SKUtrak service impacted

Detected by Pingoru
Aug 06, 2026, 10:13 AM UTC
Resolved
Aug 12, 2026, 11:54 AM UTC
Duration
6d 1h
Affected: Co-opCo-op
Timeline · 2 updates
  1. identified Aug 06, 2026, 10:13 AM UTC

    Status: Identified Coop files are missing. Once they are in, SKUtrak will be updated. Affected components Co-op (Degraded performance)

  2. resolved Aug 12, 2026, 11:54 AM UTC

    Status: Resolved We have confirmed that your Co-op data is now correct and up-to-date Affected components Co-op (Operational)

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Minor July 8, 2026

Data Processing Delays - Tesco SKUtrak service impacted

Detected by Pingoru
Jul 08, 2026, 08:41 AM UTC
Resolved
Jul 27, 2026, 10:33 AM UTC
Duration
19d 1h
Affected: TescoTesco
Timeline · 3 updates
  1. investigating Jul 08, 2026, 08:41 AM UTC

    Status: Investigating We've identified that Tesco availability data (and the related Lost Sales figures) have not been updated in SKUtrak for the most recent period. Your Tesco sales, stock and waste data are unaffected and continue to update as normal. We've confirmed the underlying availability data is being supplied correctly by Tesco, so nothing is missing at source. Our engineering team is now investigating to identify the cause. Once resolved, we'll reprocess the affected period to restore the availability figures. We'll post further updates here as we make progress. Affected components Tesco (Degraded performance)

  2. investigating Jul 17, 2026, 06:33 AM UTC

    Status: Investigating Tesco availability (on-shelf availability / CSL) and the Lost Sales figures derived from it have not been updated in SKUtrak since 25 June 2026. Sales, stock, and waste for Tesco are unaffected and continue to be updated as normal. We have identified the cause: the collection of Tesco's availability data into SKUtrak stopped on 25 June. The data itself is present and correct at Tesco's end — the issue lies on our side in how it's being collected. We are continuing work to restore that collection. I don't have a firm timeframe just yet, but we are progressing this as a priority, and will update this page as soon as we have more. Affected components Tesco (Degraded performance)

  3. resolved Jul 27, 2026, 10:33 AM UTC

    Status: Resolved We have released a fix that has resolved the Tesco Availability issue and applied it retrospectively, restoring your SKUtrak data since 25/06/2026. The fix has been confirmed and verified, and your SKUtrak AVAILABILITY data is now correct and up to date. We are still experiencing issues with the recent file collection, which is currently under investigation. Please see this Status Page "Status Page": https://status.skutrak.com/incidents/01KVZ2F55TKMC580W51NDMDXBM for updates Affected components Tesco (Operational)

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Minor July 7, 2026

Data Receipt Delays - Co-op SKUtrak service impacted

Detected by Pingoru
Jul 07, 2026, 09:55 AM UTC
Resolved
Jul 10, 2026, 07:26 AM UTC
Duration
2d 21h
Affected: Co-op
Timeline · 3 updates
  1. identified Jul 07, 2026, 09:55 AM UTC

    Status: Identified We have identified that Co-op is experiencing a delay in the generation of its data. We have contacted them for a resolution and will receive a notification once the data has been produced. We'll let you know once processing has started. Affected components Co-op (Partial outage)

  2. monitoring Jul 09, 2026, 08:37 AM UTC

    Status: Monitoring The delayed Co-op files for 07/07/2026 containing data for 06/07/2026 have now been received in full. We have triggered processing of the affected data, and expect the missing day to populate in dashboards and exports over the next few hours as this completes. We will confirm once everything is fully up to date. To confirm the file delay has only affected data for 06/07/2026 with all other dates being correct and up-to-date Affected components Co-op (Partial outage)

  3. resolved Jul 10, 2026, 07:26 AM UTC

    Status: Resolved We can now confirm your Co-op data has been processed and applied to your SKUtrak service Affected components Co-op (Operational)

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Minor June 24, 2026

Sainsbury's store-level data

Detected by Pingoru
Jun 24, 2026, 10:18 AM UTC
Resolved
Jun 29, 2026, 10:34 AM UTC
Duration
5d
Affected: Sainsbury'sSainsbury's
Timeline · 2 updates
  1. investigating Jun 24, 2026, 10:18 AM UTC

    Status: Investigating We are aware of an issue affecting Sainsbury's store-level data in SKUtrak. The supplier reports that feed this data (via SupplyHub) have stopped generating, and as a result Sainsbury's store-level data has not updated since 18 June 2026. What this means for you: If you use Sainsbury's store-level data, store-level metrics — such as rate of sale by store, store stock and availability — will not be updating and will appear to stop after 18 June. Sainsbury's estate-level data is unaffected and continues to update as normal. We are actively investigating the cause to restore the service. Once the reports resume, we will work to backfill the missing period so your history is complete. We will post a further update as soon as we have more information. Affected components Sainsbury's (Degraded performance)

  2. resolved Jun 29, 2026, 10:34 AM UTC

    Status: Resolved The issue affecting the collection of Sainsbury's store-level data has now been resolved. Report delivery resumed over the weekend and has continued normally since, so this data is flowing back into your SKUtrak service. Unfortunately, we will not have the reports that were missed. We will get reports from 8 days ago as part of our daily restatement process, but it will take 8 days of reports to catch up. Thank you for your patience while we worked through this. Affected components Sainsbury's (Operational)

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Minor June 10, 2026

Data Receipt Delays - (Morrisons) SKUtrak service impacted

Detected by Pingoru
Jun 10, 2026, 09:55 AM UTC
Resolved
Jun 11, 2026, 09:11 AM UTC
Duration
23h 16m
Affected: MorrisonsMorrisons
Timeline · 2 updates
  1. monitoring Jun 10, 2026, 09:55 AM UTC

    Status: Monitoring Morrisons has advised that due to an internal issue on their side, the generation of today's data (10/06/2026) will be delayed. As a result, Morrisons sales, stock and other feeds may be unavailable or incomplete in the platform until the data is received and processed. We are in contact with Morrisons and will post a further update once we have a confirmed timeframe for delivery. Thank you for your patience. Affected components Morrisons (Full outage)

  2. resolved Jun 11, 2026, 09:11 AM UTC

    Status: Resolved This is now resolved. Affected components Morrisons (Operational)

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Minor June 9, 2026

Tesco Data — Temporary Delay (11–17 June 2026)

Detected by Pingoru
Jun 09, 2026, 09:18 AM UTC
Resolved
Jun 17, 2026, 09:23 AM UTC
Duration
8d
Timeline · 2 updates
  1. monitoring Jun 09, 2026, 09:18 AM UTC

    Status: Monitoring Tesco has advised that its supplier reporting toolkit (Tesco Partner Toolkit) will be temporarily unavailable from Thursday, 11 June to Wednesday, 17 June 2026. SKUtrak receives Tesco data via this toolkit, so during this period, new Tesco data will not come through. You may notice that Tesco sales, stock, and related metrics do not update, resulting in a gap across these dates. This is a Tesco-side outage affecting all suppliers, not an issue with SKUtrak. We expect collection to resume automatically once Tesco restores the service after 17 June, and we'll work to backfill the affected dates as soon as the data is available. If you need Tesco figures for this period sooner, they can be downloaded directly from the Tesco Partners toolkit before 5pm on Wednesday, 10 June. We'll update this notice as we hear more.

  2. resolved Jun 17, 2026, 09:23 AM UTC

    Status: Resolved Tesco has rescheduled the planned downtime affecting Performance Reports. The maintenance will now take place from all day Friday 26th June until 1pm UK time on Monday 29th June. During this window, data for some Tesco reports will not update and may show a gap until the maintenance is complete. Collection is expected to resume automatically once Tesco complete the work, and we will backfill the affected dates where Tesco make the data available.

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Minor May 26, 2026

Data Receipt Delays - Co-op SKUtrak service impacted

Detected by Pingoru
May 26, 2026, 08:41 AM UTC
Resolved
May 26, 2026, 04:52 PM UTC
Duration
8h 10m
Affected: Co-op
Timeline · 2 updates
  1. identified May 26, 2026, 08:41 AM UTC

    Status: Identified We have identified that Co-op is experiencing a delay in the generation of their data/has delivered partial data. We have contacted them for a resolution and will receive a notification once the data has been produced. We'll let you know once processing has started. Affected components Co-op (Full outage)

  2. resolved May 26, 2026, 04:52 PM UTC

    Status: Resolved This has now been resolved. Affected components Co-op (Operational)

Read the full incident report →

Minor May 8, 2026

Morrisons — Sales Data Processing Delay

Detected by Pingoru
May 08, 2026, 10:27 AM UTC
Resolved
May 08, 2026, 12:29 PM UTC
Duration
2h 2m
Affected: Morrisons
Timeline · 2 updates
  1. identified May 08, 2026, 10:27 AM UTC

    Status: Identified We are aware of an issue affecting Morrisons sales data processing. A change in the format of the incoming data file from Morrisons has caused a failure in our data pipeline. The issue is isolated to Morrisons and does not impact any other retailers. Our engineering team is actively working to remove the affected records and restore normal processing. We are also investigating the root cause of the upstream data feed. We will provide a further update as the investigation develops. Affected components Morrisons (Full outage)

  2. resolved May 08, 2026, 12:29 PM UTC

    Status: Resolved This issue has now been resolved. The affected records have been removed and the data pipeline has been reprocessed successfully. Morrisons sales data is now up to date and available as normal. The root cause was a malformed file in today's data feed, which caused a processing failure in our pipeline. No other retailers were affected. Affected components Morrisons (Operational)

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Minor March 24, 2026

Data Processing Delays - Co-op SKUtrak service impacted

Detected by Pingoru
Mar 24, 2026, 09:10 AM UTC
Resolved
Mar 24, 2026, 12:16 PM UTC
Duration
3h 5m
Affected: Co-op
Timeline · 2 updates
  1. investigating Mar 24, 2026, 09:10 AM UTC

    Status: Investigating We are experiencing an issue with our data processing infrastructure, which will delay updates to your Co-op service. We are investigating the cause of the issue and will provide a further update once we have more information. Affected components Co-op (Full outage)

  2. resolved Mar 24, 2026, 12:16 PM UTC

    Status: Resolved Your Co-op data has now been processed and applied to your SKUtrak service Affected components Co-op (Operational)

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Minor March 11, 2026

Morrisons Data Delay

Detected by Pingoru
Mar 11, 2026, 11:34 AM UTC
Resolved
Mar 13, 2026, 09:42 AM UTC
Duration
1d 22h
Affected: Morrisons
Timeline · 3 updates
  1. monitoring Mar 11, 2026, 11:34 AM UTC

    Status: Monitoring We have been advised by Morrisons that there is a delay in the generation of today’s data. As a result, no files have been made available for collection, and dashboard values are not fully refreshed with yesterday's data. Current Status: The SKUtrak team is monitoring for the data release and will begin processing as soon as the files become available. Affected components Morrisons (Full outage)

  2. monitoring Mar 12, 2026, 11:21 AM UTC

    Status: Monitoring This is now resolved. Affected components Morrisons (Full outage)

  3. resolved Mar 13, 2026, 09:42 AM UTC

    Status: Resolved Incident resolved Affected components Morrisons (Operational)

Read the full incident report →

Minor March 11, 2026

Data Processing Delays - SKUtrak service impacted

Detected by Pingoru
Mar 11, 2026, 10:17 AM UTC
Resolved
Mar 11, 2026, 10:59 AM UTC
Duration
41m
Affected: AsdaTescoTescoCo-opMorrisonsWaitroseAmazonOcadoSainsbury's
Timeline · 2 updates
  1. investigating Mar 11, 2026, 10:17 AM UTC

    Status: Investigating We are currently experiencing an internal processing issue that is preventing all retailer data from updating as expected. As a result, dashboards may show incomplete or outdated information across multiple retailers. Current Status: Our Engineering is actively investigating the root cause and working to restore normal processing. At this time, no retailer data is being updated. We will provide a further update as soon as progress has been made or when processing resumes. Affected components Asda (Full outage) Co-op (Full outage) Morrisons (Full outage) Tesco (Full outage) Amazon (Full outage) Ocado (Full outage) Sainsbury's (Full outage) Waitrose (Full outage)

  2. resolved Mar 11, 2026, 10:59 AM UTC

    Status: Resolved This is now resolved. Affected components Tesco (Operational) Amazon (Operational) Ocado (Operational) Sainsbury's (Operational) Waitrose (Operational) Asda (Operational) Co-op (Operational) Morrisons (Operational)

Read the full incident report →