SKUtrak Outage History
SKUtrak is up right nowThere were 8 SKUtrak outages since February 3, 2026 totaling 1874h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.
Data Receipt Delays - Morrisons SKUtrak service impacted
Affected: Morrisons
Timeline · 2 updates
- identified Apr 21, 2026, 09:48 AM UTC
Status: Identified Morrisons have advised that the generation of their data has been delayed. We will receive a notification once the data has been produced and will update once processing has started. Affected components Morrisons (Full outage)
- resolved Apr 22, 2026, 11:09 AM UTC
Status: Resolved We have received fully updated data from Morrisons, covering up to and including the latest date, which has been processed to your SKUtrak service. Affected components Morrisons (Operational)
Data Receipt Delays - Sainsbury's SKUtrak service impacted
Affected: Sainsbury's
Timeline · 2 updates
- identified Apr 08, 2026, 10:35 AM UTC
Status: Identified We have identified that Sainsbury's is experiencing a delay in generating its data. We have contacted them to resolve the issue and will receive a notification once the data has been produced. We'll let you know once processing has started. Affected components Sainsbury's (Full outage)
- resolved Apr 09, 2026, 07:07 AM UTC
Status: Resolved Sainsbury's has now supplied the missing data, which has been processed and applied to your SKUtrak service which is correct and up-to-date Affected components Sainsbury's (Operational)
Data Processing Delays - Co-op SKUtrak service impacted
Affected: Co-op
Timeline · 2 updates
- investigating Mar 24, 2026, 09:10 AM UTC
Status: Investigating We are experiencing an issue with our data processing infrastructure, which will delay updates to your Co-op service. We are investigating the cause of the issue and will provide a further update once we have more information. Affected components Co-op (Full outage)
- resolved Mar 24, 2026, 12:16 PM UTC
Status: Resolved Your Co-op data has now been processed and applied to your SKUtrak service Affected components Co-op (Operational)
Morrisons Data Delay
Affected: Morrisons
Timeline · 3 updates
- monitoring Mar 11, 2026, 11:34 AM UTC
Status: Monitoring We have been advised by Morrisons that there is a delay in the generation of today’s data. As a result, no files have been made available for collection, and dashboard values are not fully refreshed with yesterday's data. Current Status: The SKUtrak team is monitoring for the data release and will begin processing as soon as the files become available. Affected components Morrisons (Full outage)
- monitoring Mar 12, 2026, 11:21 AM UTC
Status: Monitoring This is now resolved. Affected components Morrisons (Full outage)
- resolved Mar 13, 2026, 09:42 AM UTC
Status: Resolved Incident resolved Affected components Morrisons (Operational)
Data Processing Delays - SKUtrak service impacted
Affected: AsdaTescoCo-opMorrisonsWaitroseAmazonOcadoSainsbury's
Timeline · 2 updates
- investigating Mar 11, 2026, 10:17 AM UTC
Status: Investigating We are currently experiencing an internal processing issue that is preventing all retailer data from updating as expected. As a result, dashboards may show incomplete or outdated information across multiple retailers. Current Status: Our Engineering is actively investigating the root cause and working to restore normal processing. At this time, no retailer data is being updated. We will provide a further update as soon as progress has been made or when processing resumes. Affected components Asda (Full outage) Co-op (Full outage) Morrisons (Full outage) Tesco (Full outage) Amazon (Full outage) Ocado (Full outage) Sainsbury's (Full outage) Waitrose (Full outage)
- resolved Mar 11, 2026, 10:59 AM UTC
Status: Resolved This is now resolved. Affected components Tesco (Operational) Amazon (Operational) Ocado (Operational) Sainsbury's (Operational) Waitrose (Operational) Asda (Operational) Co-op (Operational) Morrisons (Operational)
Data Receipt Delays - Co-op SKUtrak service impacted
Timeline · 2 updates
- identified Feb 26, 2026, 09:08 AM UTC
Status: Identified Co-op is experiencing a delay in the generation of today’s data and has not delivered the full dataset. The SKUtrak team has contacted Co-op for clarification and resolution, and we will receive a notification once the missing data has been produced and made available. Processing will begin as soon as the complete dataset is received, and we will provide a further update once this has started.
- resolved Feb 26, 2026, 11:27 AM UTC
Status: Resolved This is now resolved.
Data Collection Delays - Asda SKUtrak service impacted
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