SKUtrak incident
Data Receipt Delays - Sainsbury's SKUtrak service impacted
Resolved after 6 days 22 hours, affecting Sainsbury's and Sainsbury's, on September 28, 2026.
The partial data for Saturday, 26th September has now been recollected and reprocessed. Sainsbury's data for that day is complete and in line with surrounding days, and all affected metrics have been backfilled. No further action is required and all Sainsbury's data in SKUtrak is up to date. Thank you for your patience while we worked with the data provider on this.
Affected components
Update timeline
- monitoring Sep 28, 2026, 08:58 AM UTC
We have identified that Sainsbury's has delivered partial data for Saturday, 26th. We are monitoring today's collection, and if the problem persists, we will contact them to resolve it and receive a notification once the data has been produced. We'll let you know once processing has started.
- identified Sep 30, 2026, 02:25 PM UTC
Sainsbury's data has now caught up in SKUtrak and is up to date, with the most recent days (27–29 September) processing through normally. One day — Saturday 26 September — was delivered only partially by the data provider and is showing incomplete. We're raising this with them to have that day recollected and corrected, and will backfill it once received. All other Sainsbury's data is unaffected. We'll post a further update once 26 September has been corrected.
- resolved Oct 05, 2026, 07:53 AM UTC
The partial data for Saturday, 26th September has now been recollected and reprocessed. Sainsbury's data for that day is complete and in line with surrounding days, and all affected metrics have been backfilled. No further action is required and all Sainsbury's data in SKUtrak is up to date. Thank you for your patience while we worked with the data provider on this.
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