SKUtrak incident
Data Collection Delays - Morrisons SKUtrak service impacted
SKUtrak experienced a minor incident on August 18, 2026 affecting Morrisons and Morrisons, lasting 28d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2026, 10:56 AM UTC
Status: Investigating We are experiencing issues collecting data from Morrisons which will cause delays in updating your service. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need. Affected components Morrisons (Degraded performance) Morrisons (Degraded performance)
- resolved Aug 18, 2026, 01:12 PM UTC
Status: Resolved The issue has now been resolved, and data processing has now taken place. Affected components Morrisons (Operational) Morrisons (Operational)
- investigating Aug 20, 2026, 03:06 PM UTC
Status: Investigating We're currently investigating a delay affecting Morrisons stock and availability data. The most recent day's store stock, depot stock and availability figures may appear incomplete or lower than expected, as they are updating approximately one day behind. These figures correct automatically once the following day's data is received. While we work with Morrisons to resolve this, we'd recommend referencing data up to two days ago for the most accurate view. We'll provide a further update as soon as we have more information. Affected components Morrisons (Operational) Morrisons (Degraded performance)
- monitoring Sep 11, 2026, 08:53 AM UTC
Status: Monitoring We've identified the cause of the recent lag in Morrisons stock and availability data, where the latest day's figures have been reading a day or two behind sales. This was due to some Morrisons files arriving after our scheduled collection had run, meaning they weren't picked up. A fix is being applied today to adjust our collection timing so that all files are captured. We expect Morrisons stock and availability to return to normal from the next scheduled update, and we'll confirm here once it's fully resolved. In the meantime, we'd recommend referring to data up to two days prior. Affected components Morrisons (Operational) Morrisons (Degraded performance)
- resolved Sep 15, 2026, 12:47 PM UTC
Status: Resolved Morrisons' stock and availability data have now caught up and are reporting as normal, in line with sales. This followed an adjustment to our collection timing to ensure all Morrisons files are captured each day. Thanks for your patience while we resolved this. Affected components Morrisons (Operational) Morrisons (Operational)