Data Processing Delays - SKUtrak service impacted

Update timeline

1. investigating Mar 11, 2026, 10:17 AM UTC

   Status: Investigating We are currently experiencing an internal processing issue that is preventing all retailer data from updating as expected. As a result, dashboards may show incomplete or outdated information across multiple retailers. Current Status: Our Engineering is actively investigating the root cause and working to restore normal processing. At this time, no retailer data is being updated. We will provide a further update as soon as progress has been made or when processing resumes. Affected components Asda (Full outage) Co-op (Full outage) Morrisons (Full outage) Tesco (Full outage) Amazon (Full outage) Ocado (Full outage) Sainsbury's (Full outage) Waitrose (Full outage)

2. resolved Mar 11, 2026, 10:59 AM UTC

   Status: Resolved This is now resolved. Affected components Tesco (Operational) Amazon (Operational) Ocado (Operational) Sainsbury's (Operational) Waitrose (Operational) Asda (Operational) Co-op (Operational) Morrisons (Operational)