Data Processing Delays - Tesco SKUtrak service impacted

Update timeline

1. investigating Jul 08, 2026, 08:41 AM UTC

   We've identified that Tesco availability data (and the related Lost Sales figures) have not been updated in SKUtrak for the most recent period. Your Tesco sales, stock and waste data are unaffected and continue to update as normal. We've confirmed the underlying availability data is being supplied correctly by Tesco, so nothing is missing at source. Our engineering team is now investigating to identify the cause. Once resolved, we'll reprocess the affected period to restore the availability figures. We'll post further updates here as we make progress.

2. investigating Jul 17, 2026, 06:33 AM UTC

   Tesco availability (on-shelf availability / CSL) and the Lost Sales figures derived from it have not been updated in SKUtrak since 25 June 2026. Sales, stock, and waste for Tesco are unaffected and continue to be updated as normal. We have identified the cause: the collection of Tesco's availability data into SKUtrak stopped on 25 June. The data itself is present and correct at Tesco's end — the issue lies on our side in how it's being collected. We are continuing work to restore that collection. I don't have a firm timeframe just yet, but we are progressing this as a priority, and will update this page as soon as we have more.

3. resolved Jul 27, 2026, 10:33 AM UTC

   We have released a fix that has resolved the Tesco Availability issue and applied it retrospectively, restoring your SKUtrak data since 25/06/2026. The fix has been confirmed and verified, and your SKUtrak AVAILABILITY data is now correct and up to date. We are still experiencing issues with the recent file collection, which is currently under investigation. Please see this Status Page "Status Page": https://status.skutrak.com/incidents/01KVZ2F55TKMC580W51NDMDXBM for updates