Is SKUtrak down?

Status: Investigating We are experiencing issues collecting data from Morrisons which will cause delays in updating your service. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need. Affected components Morrisons (Degraded performance) Morrisons (Degraded performance)

Status: Resolved The issue has now been resolved, and data processing has now taken place. Affected components Morrisons (Operational) Morrisons (Operational)

Status: Investigating We're currently investigating a delay affecting Morrisons stock and availability data. The most recent day's store stock, depot stock and availability figures may appear incomplete or lower than expected, as they are updating approximately one day behind. These figures correct automatically once the following day's data is received. While we work with Morrisons to resolve this, we'd recommend referencing data up to two days ago for the most accurate view. We'll provide a further update as soon as we have more information. Affected components Morrisons (Operational) Morrisons (Degraded performance)

Status: Monitoring We've identified the cause of the recent lag in Morrisons stock and availability data, where the latest day's figures have been reading a day or two behind sales. This was due to some Morrisons files arriving after our scheduled collection had run, meaning they weren't picked up. A fix is being applied today to adjust our collection timing so that all files are captured. We expect Morrisons stock and availability to return to normal from the next scheduled update, and we'll confirm here once it's fully resolved. In the meantime, we'd recommend referring to data up to two days prior. Affected components Morrisons (Operational) Morrisons (Degraded performance)

Status: Resolved Morrisons' stock and availability data have now caught up and are reporting as normal, in line with sales. This followed an adjustment to our collection timing to ensure all Morrisons files are captured each day. Thanks for your patience while we resolved this. Affected components Morrisons (Operational) Morrisons (Operational)

Status: Investigating We're currently investigating an issue affecting Tesco data for the weekend of 21–22 August. It appears that Tesco may have delivered Friday 21st and Saturday 22nd as a single combined file, which would mean that in SKUtrak, Friday's figures look higher than expected and Saturday's show as nil. We don't believe any data is missing — early indications are that sales for both days are present but grouped into the Friday total rather than split across the two days. We're looking into this to confirm the cause and separate the days so each reflects accurately, and we'll provide a further update as soon as we can. In the meantime, we'd recommend viewing Friday and Saturday together rather than as individual days. Affected components Tesco (Partial outage)

Status: Identified We are experiencing issues collecting data from Tesco which will cause delays in updating your service. The issue is with the retailer's system and is stopping us from collecting the data for Aug 22nd, we need to update your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need. Affected components Tesco (Partial outage)

Status: Monitoring Tesco data for 22nd was missing from the retailer portal. We are now in the process of updating SKUTrak with the up to date data provided by Tesco. Affected components Tesco (Partial outage)

Status: Resolved Tesco have updated the data, and this has now been processed by SKUTrak Affected components Tesco (Operational)

Status: Identified We are experiencing issues collecting data from Tesco which will cause delays in updating your service. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need. Affected components Tesco (Partial outage)

Status: Resolved This has now been resolved, with Tesco data updated Affected components Tesco (Operational)

Status: Investigating We are experiencing issues collecting data from Waitrose since Aug 15th which will cause delays in updating your service. We are monitoring the situation and will provide an update once we are able to collect the data sets we need. Affected components Waitrose (Partial outage)

Status: Resolved A fix has been implemented with data now visible in SKUTrak. Affected components Waitrose (Operational)

Status: Identified We are experiencing issues collecting data from Tesco which will cause delays in updating your service. The issue is with the retailer's system and is stopping us from collecting the data we need to update your SKUtrak service with data from 24th Aug. We are monitoring the situation and will provide an update once we are able to collect the data sets we need. Affected components Tesco (Partial outage)