Is SKUtrak down?

We have been advised by Co-op that a number of their store sales files were not received overnight. As a result, the most recent day’s Co-op data (25 October) is showing lower than usual on SKUtrak. Co-op are investigating the cause and assessing recovery, and expect to regenerate the missing files. We will bring the corrected data onto the platform once it has been received. What this means for you: Co-op figures for 25 October are currently understated, and any metrics calculated from them (for example sales, availability and week-on-week comparisons) may be affected until the data is complete. We will post further updates here as we hear more from Co-op.

Co-op have confirmed that the store sales files that were missing for 25 October have now been recovered at their end. The complete data is expected to come through on the next daily update, at which point the understated figures for 25 October will correct to reflect the full day. What this means for you: Co-op figures for 25 October may still read low until that update completes. All affected data is corrected retrospectively, so no action is needed from your side. We will confirm here once the corrected data has landed, and will then close this incident.

Your Co-op is now correct and fully up-to-date

We have been advised by Co-op that the sales files for a number of their stores were not received for yesterday’s trading day (21 October). As a result, today’s Co-op data may show lower-than-usual volumes for that day. What this means for you: sales, availability and stock figures for 21 October may read lower than expected across the affected Co-op stores, and any metrics calculated from them may be understated until the data is complete. What is happening: Co-op is investigating with their teams to understand why these files were not received. The affected data will be corrected once the outstanding store files are provided. We will post further updates here as we hear more.

Co-op have advised that the files have been processed

Morrisons have advised that the generation of their data may be delayed. We will receive a notification once the data has been produced and will update once processing has started.

We can confirm that file generation has been delayed, and we are awaiting an update from Morrisons to confirm when the files will be delivered. We will update once processing has started.

Morrisons have now confirmed the data has been generated; we will provide an update once the files have been processed.

This has now been resolved. Morrisons advised of a delay to the generation of their daily data, which meant the most recent Morrisons data (14 and 15 October) was temporarily delayed in reaching SKUtrak. Both days have since been received and processed in full, and all Morrisons data, dashboards and reports are now complete and up to date. Thank you for your patience.

We've identified that Tesco sales data for Wednesday 30 September has not come through to SKUtrak. This relates to a single missing daily file at source — data for the days either side is complete and unaffected. While this day's data is absent, you may notice gaps in your Tesco figures for 30 September, and calculated metrics such as availability may read low for that date until it is restored. We have begun recovering the missing day's data and expect it to be back in full within the next few hours. We'll post a further update once 30 September is fully restored.

The missing Tesco data for Wednesday, 30 September, has now been fully recovered and restored across the estate. Sales and stock figures for that day are complete and available in SKUtrak, along with calculated metrics such as availability. Thank you for your patience while this was resolved.

Morrisons has advised that they are expecting a delay in the generation of their data. We will receive a notification once the data has been produced and will update once processing has started.

Morrisons has advised that the generation delay has been resolved. We will keep this incident open and monitor today's data build and confirm once the data has been validated

We can confirm that the expected Morrisons delay has been resolved and your SKUtrak service is correct and up-to-date