SKUtrak incident

Morrisons — Sales Data Processing Delay

Resolved after 2 hours 2 minutes, affecting Morrisons, on May 8, 2026.

resolved May 08, 2026, 12:29 PM UTC

This issue has now been resolved. The affected records have been removed and the data pipeline has been reprocessed successfully. Morrisons sales data is now up to date and available as normal. The root cause was a malformed file in today's data feed, which caused a processing failure in our pipeline. No other retailers were affected.

Started
May 08, 2026, 10:27 AM UTC
Resolved
May 08, 2026, 12:29 PM UTC
Duration
2h 2m
Detected by Pingoru
May 08, 2026, 10:27 AM UTC

Affected components

Morrisons

Update timeline

  1. identified May 08, 2026, 10:27 AM UTC

    We are aware of an issue affecting Morrisons sales data processing. A change in the format of the incoming data file from Morrisons has caused a failure in our data pipeline. The issue is isolated to Morrisons and does not impact any other retailers. Our engineering team is actively working to remove the affected records and restore normal processing. We are also investigating the root cause of the upstream data feed. We will provide a further update as the investigation develops.

  2. resolved May 08, 2026, 12:29 PM UTC

    This issue has now been resolved. The affected records have been removed and the data pipeline has been reprocessed successfully. Morrisons sales data is now up to date and available as normal. The root cause was a malformed file in today's data feed, which caused a processing failure in our pipeline. No other retailers were affected.

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