Sinch Outage History

Started Jun 10, 2026, 10:32 PM UTC· resolved Jun 11, 2026, 12:26 AM UTC

1. investigating Jun 10, 2026, 10:32 PM UTC

   We are currently observing delivery issues in Germany - 1&1 Incident Start Time: 2026-06-10 21:26 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. resolved Jun 11, 2026, 12:26 AM UTC

   This incident has been resolved. Incident Start Time: 2026-06-10 21:26 UTC Incident End Time: 2026-06-10 22:59 UTC

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Started Jun 10, 2026, 12:56 PM UTC· resolved Jul 08, 2026, 08:05 AM UTC

1. investigating Jun 10, 2026, 12:56 PM UTC

   We are currently facing a service degradation on dashboard analytics for a subset of Conversation API traffic sent. Impact: Customers may notice an inaccurate status for a subset of Conversation API messages For any inquiries, please contact [email protected].

2. investigating Jun 10, 2026, 02:09 PM UTC

   We are continuing to investigate this issue.

3. investigating Jun 10, 2026, 06:18 PM UTC

   We are continuing to investigate this issue.

4. investigating Jun 11, 2026, 05:15 AM UTC

   We are continuing to investigate this issue.

5. investigating Jun 11, 2026, 02:15 PM UTC

   We are continuing to investigate this issue.

6. investigating Jun 12, 2026, 03:35 PM UTC

   We are continuing to investigate this issue.

7. investigating Jun 13, 2026, 04:15 PM UTC

   We are continuing to investigate this issue.

8. investigating Jun 14, 2026, 04:20 PM UTC

   We are continuing to investigate this issue.

9. investigating Jun 15, 2026, 05:14 PM UTC

   We are continuing to investigate this issue.

10. investigating Jun 16, 2026, 06:13 PM UTC

    We are continuing to investigate this issue.

11. investigating Jun 17, 2026, 07:05 PM UTC

    We are continuing to investigate this issue.

12. investigating Jun 18, 2026, 10:19 PM UTC

    We are continuing to investigate this issue.

13. investigating Jun 19, 2026, 11:41 PM UTC

    We are continuing to investigate this issue.

14. investigating Jun 21, 2026, 04:09 AM UTC

    We are continuing to investigate this issue.

15. investigating Jun 22, 2026, 05:11 AM UTC

    We are continuing to investigate this issue.

16. investigating Jun 23, 2026, 05:59 AM UTC

    We are continuing to investigate this issue.

17. investigating Jun 24, 2026, 06:10 AM UTC

    We are continuing to investigate this issue.

18. investigating Jun 25, 2026, 08:44 AM UTC

    We are continuing to investigate this issue.

19. investigating Jun 26, 2026, 09:59 AM UTC

    We are continuing to investigate this issue.

20. investigating Jun 27, 2026, 10:09 AM UTC

    We are continuing to investigate this issue.

21. investigating Jun 28, 2026, 01:32 PM UTC

    We are continuing to investigate this issue.

22. investigating Jun 29, 2026, 01:43 PM UTC

    We are continuing to investigate this issue.

23. identified Jun 30, 2026, 07:43 AM UTC

    The issue has been identified and a fix is being implemented.

24. identified Jul 01, 2026, 12:29 PM UTC

    We are continuing to work on a fix for this issue.

25. identified Jul 02, 2026, 12:46 PM UTC

    We are continuing to work on a fix for this issue.

26. identified Jul 03, 2026, 01:53 PM UTC

    We are continuing to work on a fix for this issue.

27. identified Jul 04, 2026, 05:44 PM UTC

    We are continuing to work on a fix for this issue.

28. identified Jul 05, 2026, 07:27 PM UTC

    We are continuing to work on a fix for this issue.

29. identified Jul 06, 2026, 09:22 PM UTC

    We are continuing to work on a fix for this issue.

30. identified Jul 07, 2026, 11:58 PM UTC

    We are continuing to work on a fix for this issue.

31. resolved Jul 08, 2026, 08:05 AM UTC

    This incident has been resolved.

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Started Jun 10, 2026, 09:49 AM UTC· resolved Jun 10, 2026, 02:12 PM UTC

1. investigating Jun 10, 2026, 09:49 AM UTC

   We are currently observing delivery issues in Italy - Plintron Incident Start Time: 2026-06-10 08:43 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating Jun 10, 2026, 11:36 AM UTC

   We are continuing to investigate this issue.

3. resolved Jun 10, 2026, 02:12 PM UTC

   This incident has been resolved. Incident Start Time: 2026-06-10 08:43 UTC Incident End Time: 2026-06-10 11:50 UTC

Read the full incident report →

Started Jun 10, 2026, 09:47 AM UTC· resolved Jun 10, 2026, 11:36 AM UTC

1. investigating Jun 10, 2026, 09:47 AM UTC

   We are currently observing delivery issues in Italy - Vodafone Italy Incident Start Time: 2026-06-10 08:43 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. resolved Jun 10, 2026, 11:36 AM UTC

   This incident has been resolved. Incident Start Time: 2026-06-10 08:43 UTC Incident End Time: 2026-06-10 11:13 UTC

Read the full incident report →

Started Jun 09, 2026, 11:51 PM UTC· resolved Jun 10, 2026, 01:31 AM UTC

1. investigating Jun 09, 2026, 11:51 PM UTC

   We are currently observing delivery issues in Italy - Vodafone. Incident Start Time: 2026-06-09 22:52 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

2. resolved Jun 10, 2026, 01:31 AM UTC

   This incident has been resolved. Incident Start Time: 2026-06-09 22:52 UTC Incident End Time: 2026-06-10 00:36 UTC

Read the full incident report →

Started Jun 09, 2026, 09:23 PM UTC· resolved Jun 10, 2026, 12:03 AM UTC

1. investigating Jun 09, 2026, 09:23 PM UTC

   We are currently observing delivery issues in Delivery Issue Colombia - Claro Incident Start Time: 2026-06-09 20:12 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating Jun 09, 2026, 11:02 PM UTC

   We are continuing to investigate this issue.

3. resolved Jun 10, 2026, 12:03 AM UTC

   This incident has been resolved. Incident Start Time: 2026-06-09 20:12 UTC Incident End Time: 2026-06-09 23:18 UTC

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Started Jun 09, 2026, 09:11 AM UTC· resolved Jun 09, 2026, 03:07 PM UTC

1. investigating Jun 09, 2026, 09:11 AM UTC

   We have observed a degradation of connectivity on our Landing Page

2. investigating Jun 09, 2026, 09:33 AM UTC

   We have identified the issue and deployed a change. We are currently monitoring the platform.

3. monitoring Jun 09, 2026, 03:07 PM UTC

   Everything is working.

4. resolved Jun 09, 2026, 03:07 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jun 04, 2026, 05:05 PM UTC· resolved Jun 05, 2026, 10:08 PM UTC

1. investigating Jun 04, 2026, 05:05 PM UTC

   Sinch is currently investigating an issue on Elastic SIP Trunking in which non-completed calls are displaying in the CDR view twice. Please note this is not affecting calls or call delivery, it is a CDR presentation issue only for voice termination. Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible. We appreciate your patience and apologize for any inconvenience.

2. investigating Jun 05, 2026, 07:04 AM UTC

   We are continuing to investigate this issue.

3. resolved Jun 05, 2026, 10:08 PM UTC

   The issue with duplicate call records on Elastic SIP Trunking in which non-completed calls may report twice will be resolved in production on Wednesday, June 10, 2026 at 13:00 UTC. Sinch will be updating our event publisher logic in production at that time. If you have any questions or concerns, please contact us at [email protected]

Read the full incident report →

Started Jun 04, 2026, 03:29 PM UTC· resolved Jun 04, 2026, 04:52 PM UTC

1. investigating Jun 04, 2026, 03:29 PM UTC

   We are currently observing delivery issues in United States - Verizon Incident Start Time: 2026-06-04 14:53 UTC Impact: A subset of traffic may experience Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts. We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. resolved Jun 04, 2026, 04:52 PM UTC

   This incident has been resolved. Incident Start Time: 2026-06-04 14:53 UTC Incident End Time: 2026-06-04 16:12 UTC

Read the full incident report →

Started Jun 03, 2026, 09:23 PM UTC· resolved Jun 03, 2026, 11:33 PM UTC

1. investigating Jun 03, 2026, 09:23 PM UTC

   We are writing to inform you that we are experiencing a service degradation impacting the Sinch Engage platform. New Message Screen Unavailable. Impact: New Message Screen is currently degraded. Incident Start Time: 2026-06-03 20:30 UTC We are actively investigating and will provide further updates as more information becomes available.

2. resolved Jun 03, 2026, 11:33 PM UTC

   This incident has been resolved. Incident Start Time: 2026-06-03 20:15 UTC Incident End Time: 2026.06.03 23:16 UTC

Read the full incident report →

Started Jun 01, 2026, 06:04 PM UTC· resolved Jun 02, 2026, 01:52 PM UTC

1. investigating Jun 01, 2026, 06:04 PM UTC

   We are currently observing delivery issues in Claro - Colombia Incident Start Time: 2026-06-01 17:37 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating Jun 01, 2026, 08:04 PM UTC

   We are continuing to investigate this issue.

3. investigating Jun 02, 2026, 04:52 AM UTC

   We are continuing to investigate this issue.

4. investigating Jun 02, 2026, 09:14 AM UTC

   We are continuing to investigate this issue.

5. resolved Jun 02, 2026, 01:52 PM UTC

   This incident has been resolved. Incident Start Time: 2026-06-01 17:37 UTC Incident End Time: 2026-06-02 01:30 UTC

Read the full incident report →

Started May 29, 2026, 08:48 PM UTC· resolved May 29, 2026, 11:25 PM UTC

1. investigating May 29, 2026, 08:48 PM UTC

   We are currently observing delivery issues in Mexico - Telefonica Incident Start Time: 2026-05-29 20:24 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. resolved May 29, 2026, 11:25 PM UTC

   This incident has been resolved. Incident Start Time: 2026-05-29 20:24 UTC Incident End Time: 2026-05-29 22:09 UTC

Read the full incident report →

Started May 28, 2026, 05:15 PM UTC· resolved May 28, 2026, 06:40 PM UTC

1. investigating May 28, 2026, 05:15 PM UTC

   We are currently observing delivery issues in Canada - Fibernetics Incident Start Time: 2026-05-28 16:18 UTC. Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

2. resolved May 28, 2026, 06:40 PM UTC

   This incident has been resolved. Incident Start Time: 2026-05-28 16:18 UTC Incident End Time: 2026-05-28 17:35 UTC

Read the full incident report →

Started May 28, 2026, 12:45 PM UTC· resolved May 28, 2026, 01:25 PM UTC

1. investigating May 28, 2026, 12:45 PM UTC

   We are currently observing delivery issues in Congo (DRC) - Africell Incident Start Time: 2026-05-28 12:24 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. resolved May 28, 2026, 01:25 PM UTC

   This incident has been resolved. Incident Start Time: 2026-05-28 12:24 UTC Incident End Time: 2026-05-28 13:03 UTC

Read the full incident report →

Started May 28, 2026, 07:45 AM UTC· resolved May 28, 2026, 04:27 PM UTC

1. investigating May 28, 2026, 07:45 AM UTC

   Ticket Number :: MNOC-64315 Services:: DI SMS 365 (iSMS) Description :: Our internal monitoring has alerted to an incident. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made. Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Potential Delay in delivery DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted Incident Start Date & Time (GMT) : 28 May 2026 07:30 GMT If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

2. monitoring May 28, 2026, 09:42 AM UTC

   Dear Clients, A fix has been implemented, and we are actively monitoring the results to ensure system stability.

3. resolved May 28, 2026, 04:27 PM UTC

   This incident has been resolved.

Read the full incident report →

Started May 27, 2026, 06:49 AM UTC· resolved May 27, 2026, 07:25 AM UTC

1. investigating May 27, 2026, 06:49 AM UTC

   We are currently observing delivery issues in Delivery Issue Reunion - Orange Incident Start Time: 2026-05-27 06:27 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

2. resolved May 27, 2026, 07:25 AM UTC

   This incident has been resolved. Incident Start Time: 2026-05-27 06:27 UTC Incident End Time: 2026-05-27 07:18 UTC

Read the full incident report →

Started May 25, 2026, 08:42 AM UTC· resolved May 25, 2026, 12:21 PM UTC

1. investigating May 25, 2026, 08:42 AM UTC

   We are currently observing delivery issues towards Malaysia - Celcom Incident Start Time: 2026-05-25 07:31 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

2. investigating May 25, 2026, 10:33 AM UTC

   We are continuing to investigate this issue.

3. resolved May 25, 2026, 12:21 PM UTC

   This incident has been resolved. Incident Start Time: 2026-05-25 07:31 UTC Incident End Time: 2026-05-25 12:04 UTC

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Started May 21, 2026, 04:57 PM UTC· resolved May 21, 2026, 09:38 PM UTC

1. monitoring May 21, 2026, 04:57 PM UTC

   Sinch experienced a brief interruption in voice calls that originate both via API and SIP. Incident Start Time: 2026-05-21 14:30 UTC Incident Restoration Time: 2026-05-21 15:45 UTC Please note all services have been restored at this time. If you experience further issues or need additional information, please reach out to us at [email protected].

2. resolved May 21, 2026, 09:38 PM UTC

   This incident has been resolved. Incident Start Time: 2026-05-21 14:30 UTC Incident End Time: 2026-05-21 15:45 UTC

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Started May 20, 2026, 05:37 PM UTC· resolved May 20, 2026, 08:03 PM UTC

1. investigating May 20, 2026, 05:37 PM UTC

   We are currently observing delivery issues in Peru - Nextel Incident Start Time: 2026-05-20 16:03 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

2. investigating May 20, 2026, 06:41 PM UTC

   We are continuing to investigate this issue.

3. investigating May 20, 2026, 07:59 PM UTC

   We are continuing to investigate this issue.

4. resolved May 20, 2026, 08:03 PM UTC

   This incident has been resolved. Incident Start Time: 2026-05-20 16:03 UTC Incident End Time: 2026-05-20 19:49 UTC

Read the full incident report →

Started May 20, 2026, 07:41 AM UTC· resolved May 20, 2026, 08:45 AM UTC

1. investigating May 20, 2026, 07:41 AM UTC

   We are currently observing delivery issues in Norway - Ice Incident Start Time: 2026-05-18 22:11 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. resolved May 20, 2026, 08:45 AM UTC

   This incident has been resolved. Incident Start Time: 2026-05-18 22:11 UTC Incident End Time: 2026-05-20 08:29 UTC

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Started May 19, 2026, 10:05 AM UTC· resolved May 19, 2026, 11:13 AM UTC

1. investigating May 19, 2026, 10:05 AM UTC

   We are currently observing delivery issues towards Canada - ISP Telecom Incident Start Time: 2026-05-19 09:39 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

2. resolved May 19, 2026, 11:13 AM UTC

   This incident has been resolved. Incident Start Time: 2026-05-19 09:39 UTC Incident End Time: 2026-05-19 10:44 UTC

Read the full incident report →

Started May 19, 2026, 05:19 AM UTC· resolved May 19, 2026, 10:42 AM UTC

1. investigating May 19, 2026, 05:19 AM UTC

   We are currently observing delivery issues in Denmark - 3 Incident Start Time: 2026-05-19 04:47 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating May 19, 2026, 07:18 AM UTC

   We are continuing to investigate this issue.

3. resolved May 19, 2026, 10:42 AM UTC

   This incident has been resolved. Incident Start Time: 2026-05-19 04:47 UTC Incident End Time: 2026-05-19 10:29 UTC

Read the full incident report →

Started May 14, 2026, 10:21 AM UTC· resolved May 14, 2026, 12:28 PM UTC

1. investigating May 14, 2026, 10:21 AM UTC

   We are currently observing delivery issues in United Kingdom - Lebara Incident Start Time: 2026-05-14 10:01 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

2. investigating May 14, 2026, 12:24 PM UTC

   We are continuing to investigate this issue.

3. resolved May 14, 2026, 12:28 PM UTC

   This incident has been resolved. Incident Start Time: 2026-05-14 10:01 UTC Incident End Time: 2026-05-14 11:51 UTC

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Started May 12, 2026, 06:19 PM UTC· resolved May 12, 2026, 07:54 PM UTC

1. investigating May 12, 2026, 06:19 PM UTC

   We are currently experiencing a platform degradation impacting MMS services in US Impact: Customers may experience delays in MMS delivery. We are actively investigating and will provide further updates as more information becomes available. For any inquiries, please contact us at [email protected].

2. monitoring May 12, 2026, 07:00 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 12, 2026, 07:54 PM UTC

   This incident has been resolved. Incident Start Time: 2026-05-07 23:53 UTC. Incident End Time: 2026-05-12 19:20 UTC.

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Started May 12, 2026, 01:56 AM UTC· resolved May 12, 2026, 05:02 AM UTC

1. investigating May 12, 2026, 01:56 AM UTC

   We are currently observing delivery issues in Germany - Vodafone Incident Start Time: 2026-05-11 23:49 UTC. Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

2. monitoring May 12, 2026, 03:14 AM UTC

   Traffic has been restored and we are monitoring until it stabilizes.

3. resolved May 12, 2026, 05:02 AM UTC

   This incident has been resolved. Incident Start Time: 2026-05-11 23:49 UTC. Incident End Time: 2026-05-12 04:13 UTC.

Read the full incident report →