Sinch incident

Sinch Elastic SIP Trunking - Incident - duplicate call records

Minor Ongoing View vendor source →

Sinch is currently experiencing a minor incident affecting Outbound Calling and User Interface, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 04, 2026, 05:05 PM UTC
Resolved
Ongoing
Duration
● 1h 38m
Detected by Pingoru
Jun 04, 2026, 05:05 PM UTC

Affected components

Outbound CallingUser Interface

Update timeline

  1. investigating Jun 04, 2026, 05:05 PM UTC

    Sinch is currently investigating an issue on Elastic SIP Trunking in which non-completed calls are displaying in the CDR view twice. Please note this is not affecting calls or call delivery, it is a CDR presentation issue only for voice termination. Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible. We appreciate your patience and apologize for any inconvenience.