Sinch incident
DI SMS 365 (iSMS) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-64315
Sinch experienced a notice incident on May 28, 2026 affecting International SMS 365, lasting 8h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2026, 07:45 AM UTC
Ticket Number :: MNOC-64315 Services:: DI SMS 365 (iSMS) Description :: Our internal monitoring has alerted to an incident. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made. Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Potential Delay in delivery DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted Incident Start Date & Time (GMT) : 28 May 2026 07:30 GMT If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
- monitoring May 28, 2026, 09:42 AM UTC
Dear Clients, A fix has been implemented, and we are actively monitoring the results to ensure system stability.
- resolved May 28, 2026, 04:27 PM UTC
This incident has been resolved.