Sinch incident

DI SMS 365 (iSMS) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-64315

Minor Ongoing View vendor source →

Sinch is currently experiencing a minor incident affecting International SMS 365, which began 6h ago. The vendor's full update timeline is below.

Started
May 28, 2026, 07:45 AM UTC
Resolved
Ongoing
Duration
● 5h 47m
Detected by Pingoru
May 28, 2026, 07:45 AM UTC

Affected components

International SMS 365

Update timeline

  1. investigating May 28, 2026, 07:45 AM UTC

    Ticket Number :: MNOC-64315 Services:: DI SMS 365 (iSMS) Description :: Our internal monitoring has alerted to an incident. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made. Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Potential Delay in delivery DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted Incident Start Date & Time (GMT) : 28 May 2026 07:30 GMT If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

  2. monitoring May 28, 2026, 09:42 AM UTC

    Dear Clients, A fix has been implemented, and we are actively monitoring the results to ensure system stability.