Simpplr Outage History

Hi there, Just a quick note that our engineering team was able to quickly resolve the issue with external links unfurling incorrectly. Please feel free to reach out to Simpplr Support if you are still experiencing any unusual link behavior. Thanks again, Simpplr Support

Hi there, We’re pleased to inform you that the maintenance activity for the newsletter service has been successfully completed. The newsletter services are now fully operational. We appreciate your patience and understanding while we carried out this activity. If you experience any issues or have any questions, please don’t hesitate to reach out to us. Thank you for your continued support. Simpplr Support Team

Hello, The Search DB migration for both US and EU production environments has been successfully completed. The activity began as communicated earlier, during which services were briefly paused to safely perform the migration. The new database was fully ready, and services were restored shortly after for both environments. Following this, thorough validation and sanity checks were carried out by our Dev and QA teams, all of which were completed successfully with no issues observed. All systems are now stable and functioning as expected. We sincerely appreciate your patience and understanding throughout this activity. Should you notice anything unusual or have any concerns, please feel free to reach out to support team will be happy to assist you promptly. Thank you for your patience and understanding. Simpplr Support Team

Hello, The Search DB migration for both AU and CA production environments has been successfully completed. The activity began as communicated earlier, during which services were briefly paused to safely perform the migration. The new database was fully ready, and services were restored shortly after for both environments.Following this, thorough validation and sanity checks were carried out by our Dev and QA teams, all of which were completed successfully with no issues observed. All systems are now stable and functioning as expected.We sincerely appreciate your patience and understanding throughout this activity. Should you notice anything unusual or have any concerns, please feel free to reach out to support team, will be happy to assist you promptly. Thank you for your patience and understanding. Simpplr Support Team

Hi there, We’re pleased to inform you that all services in the AU region are now fully operational, and the environment is stable. Our team has completed validations, and everything is functioning as expected. We truly appreciate your patience and understanding throughout this. Simpplr Technical Support

Hello, The maintenance activity to address the analytics performance issue has been successfully completed. Analytics functionality has now been fully restored, with performance improvements applied. We will continue to monitor the system to ensure ongoing stability. Thank you for your patience and understanding. Simpplr Support Team.

This incident has been resolved.

Hi there, This is a follow-up update to inform you that the scheduled maintenance activity for the UAT-US (sandbox) environment has been successfully completed. All services within the UAT environments have been fully restored and are now operating as expected. We sincerely appreciate your patience and support throughout this activity. Should you have any questions or require any assistance, please feel free to reach out to us. Thanks, Simpplr Technical Support

Hi there, We are pleased to inform you that the infrastructure upgrade activity related to analytics has been successfully completed. Analytics functionality has now been fully restored and is operating as expected, with improved performance and response times. Our engineering team has completed the necessary validations and will continue to monitor analytics services to ensure ongoing stability. Should you notice any discrepancies or require further assistance, please feel free to reach out. Thank you for your patience and understanding. Best regards, Simpplr Support

This incident has been resolved.

Hello, Good news, it appears the issue affecting analytics has been resolved successfully! Regards, Simpplr Support Team

Hello, The issue impacting content pages, including saving, deleting, updating, and publishing, has been fully resolved. System performance and functionality are operating as expected, and we are no longer observing any related errors. We sincerely apologize for the disruption and appreciate your patience while we worked to restore full functionality. Regards, Simpplr Support

Hi again, Following this morning’s stability issues, full stabilization has been confirmed. All services, including carousel loading, content creation, tile loading, and dashboard navigation, are functioning as expected. Thank you for your patience while our engineering team worked to resolve this. Happy Friday! Simpplr Technical Support

Hi again, Thanks for your patience while we worked through this. The issue has now been resolved. It was due to a configuration inconsistency within our content management service, which temporarily affected how content was processed and displayed. The misconfiguration has been corrected, and services are functioning as expected. Please feel free to reach out to support if you continue to experience any issues. Thank you for your partnership, Simpplr Technical Support

Hello, Microsoft has resolved the service degradation affecting Outlook and Microsoft 365. Simpplr email functionality is now operating normally, and no further impact is expected. Thank you for your patience. Simpplr Technical Support

Hello, Cloudflare has resolved the issues related to their maintenance and elevated error rates. Simpplr functionality has fully stabilized, and no further impact is expected. Thank you for your patience. Simpplr Technical Support

Hello, AWS has confirmed that the incident is fully resolved. Simpplr features have stabilized, and our engineering teams have verified that all previously impacted functionalities are now operating as expected. We will continue to monitor closely to ensure there are no further disruptions. At this time, AWS has not yet shared a Root Cause Analysis (RCA). You can track updates and any forthcoming RCA details directly through the AWS Service Health Dashboard: https://health.aws.amazon.com/health/status?ts=20251020 Thank you for your patience and continued partnership! Simpplr Technical Support Team

Hi again, The engineering team identified a server issue that they were able to quickly resolve. We have confirmed the resolution, and all services are functioning as intended. Please feel free to reach out via support ticket if you have any additional questions. Thank you for your continued patience, Simpplr Technical Support

Hi again, The earlier issues affecting features such as newsletters, analytics, profiles, content, search, carousel, and feed have been fully resolved. Our engineering team, in collaboration with our vendor, identified and addressed the root cause. All systems are now operating normally. Thank you for your patience. Simpplr Technical Support

Hi again, We’re pleased to share that the issue impacting video embeds in newsletters has been fully resolved by our Engineering team. After close collaboration with our video provider’s leadership team, our engineers were able to implement targeted fixes to restore full functionality. We have also put additional monitoring in place to ensure continued stability. If you continue to experience any related issues, please don’t hesitate to submit a support ticket, and we’ll be happy to help. Thank you again for your patience and understanding while we worked through this. Sincerely, Simpplr Technical Support Team

This incident has been resolved.

The maintenance has been completed and there is no reported customer impact. Please feel free to reach out with any questions! Thank you, Simpplr Technical Support Team

Hello there, Regarding the earlier message about instability and login issues in Simpplr. The disruption was related to a widespread outage with a third-party infrastructure provider, which impacted many services across the internet. We’re happy to report that the issue has been fully resolved, and all Simpplr services are now stable and functioning normally. Our team will continue to monitor system performance closely, but no further impact is expected. We appreciate your patience during the interruption. If you continue to experience any issues, please don’t hesitate to reach out to support. Thank you, Simpplr Technical Support

Hello, The issue causing delays in analytics dashboards has been resolved. Our vendor identified that performance was being impacted by how historical data was handled and has implemented backend optimizations to improve data processing. As a result, dashboards are now performing as expected. We’ll continue to monitor the system and work closely with the vendor to ensure long-term stability. Thank you for your continued patience and understanding. Best regards, Simpplr Technical Support

Hello, The issue affecting the analytics server has been resolved. Users should no longer experience slowness when accessing reports or dashboards. We are continuing to monitor the system to ensure continued stability. Please reach out to support if you are experiencing any issues. Thank you, Simpplr Technical Support