Maintenance in Progress – Search Service (AU & CA Regions)

Update timeline

1. monitoring May 06, 2026, 09:13 AM UTC

   Hi there, we would like to inform you that we have started the planned maintenance activity for the AU and CA regions, expected to last approximately 2 hours. This effort is part of our ongoing commitment to improving the stability and performance of our search services by migrating the workload to a dedicated database environment. During this time, search functionality will be temporarily unavailable, while all other platform features will remain unaffected and there is no impact on other regions. We sincerely appreciate your patience and understanding and will keep you updated on the progress. Thank you for your patience and understanding. Simpplr Support Team

2. resolved May 06, 2026, 10:56 AM UTC

   Hello, The Search DB migration for both AU and CA production environments has been successfully completed. The activity began as communicated earlier, during which services were briefly paused to safely perform the migration. The new database was fully ready, and services were restored shortly after for both environments.Following this, thorough validation and sanity checks were carried out by our Dev and QA teams, all of which were completed successfully with no issues observed. All systems are now stable and functioning as expected.We sincerely appreciate your patience and understanding throughout this activity. Should you notice anything unusual or have any concerns, please feel free to reach out to support team, will be happy to assist you promptly. Thank you for your patience and understanding. Simpplr Support Team