Simpplr Outage History

Started Jul 05, 2025, 04:38 AM UTC· resolved Jul 05, 2025, 06:42 AM UTC

1. investigating Jul 05, 2025, 04:38 AM UTC

   Our servers are currently undergoing planned maintenance. During this activity customers may experience some downtime and may not be able to access some of the core functionalities. The activity is expected to be completed within 1.5-2 hours. We will update as soon as we know more. Thank you, Simpplr Technical Support

2. resolved Jul 05, 2025, 06:42 AM UTC

   The maintenance has been completed and there is no reported customer impact. Please feel free to reach out with any questions! Thank you, Simpplr Technical Support Team

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Started Jun 12, 2025, 07:21 PM UTC· resolved Jun 12, 2025, 11:34 PM UTC

1. investigating Jun 12, 2025, 07:21 PM UTC

   Hello, we are currently investigating reports of general instability and issues logging in and loading Simpplr. The issue appears to be related to a 3rd party outage. Our teams will continue to investigate the issue and post updates here as we learn more.

2. resolved Jun 12, 2025, 11:34 PM UTC

   Hello there, Regarding the earlier message about instability and login issues in Simpplr. The disruption was related to a widespread outage with a third-party infrastructure provider, which impacted many services across the internet. We’re happy to report that the issue has been fully resolved, and all Simpplr services are now stable and functioning normally. Our team will continue to monitor system performance closely, but no further impact is expected. We appreciate your patience during the interruption. If you continue to experience any issues, please don’t hesitate to reach out to support. Thank you, Simpplr Technical Support

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Started May 13, 2025, 02:49 PM UTC· resolved May 14, 2025, 08:26 PM UTC

1. identified May 13, 2025, 02:49 PM UTC

   Hello there, We’re currently working to resolve an issue causing delays in analytics dashboards. Our engineering team is actively investigating to identify the root cause and implement a long-term fix. We’re aware that similar issues have occurred recently and understand how disruptive this can be. We sincerely appreciate your patience as we work to address the issue and prevent future occurrences. Thank you, Simpplr Technical Support

2. identified May 14, 2025, 03:06 PM UTC

   Hi there, We’d like to share an update on the ongoing issue impacting analytics dashboards. While dashboards are currently usable, users may continue to experience delays in data loading. Our engineering team is actively working to implement a long-term fix and fully resolve the issue. We understand how disruptive this has been and sincerely appreciate your patience as we continue to make progress. We’ll keep you updated with any significant developments. Thank you, Simpplr Technical Support

3. resolved May 14, 2025, 08:26 PM UTC

   Hello, The issue causing delays in analytics dashboards has been resolved. Our vendor identified that performance was being impacted by how historical data was handled and has implemented backend optimizations to improve data processing. As a result, dashboards are now performing as expected. We’ll continue to monitor the system and work closely with the vendor to ensure long-term stability. Thank you for your continued patience and understanding. Best regards, Simpplr Technical Support

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Started May 12, 2025, 02:22 PM UTC· resolved May 13, 2025, 12:15 AM UTC

1. investigating May 12, 2025, 02:22 PM UTC

   Hi there, We’re currently investigating reports of slowness affecting the analytics server. Users may notice delays in dashboards and data reports. While we haven’t yet confirmed the root cause, we are actively working with our vendor to identify and resolve the issue. We’ll share more updates as we learn more. Thank you for your patience. Simpplr Technical Support

2. resolved May 13, 2025, 12:15 AM UTC

   Hello, The issue affecting the analytics server has been resolved. Users should no longer experience slowness when accessing reports or dashboards. We are continuing to monitor the system to ensure continued stability. Please reach out to support if you are experiencing any issues. Thank you, Simpplr Technical Support

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Started Apr 10, 2025, 02:33 PM UTC· resolved Apr 10, 2025, 06:13 PM UTC

1. investigating Apr 10, 2025, 02:33 PM UTC

   Hello there, We’re currently experiencing degraded performance in our analytics features. As a result, analytics data may load slowly or be temporarily unavailable. Our engineering team is aware of the issue and is actively working toward a resolution. At this time, we do not have an estimated time for full restoration. We’ll provide updates as more information becomes available. Thank you for your patience, Simpplr Technical Support

2. investigating Apr 10, 2025, 05:41 PM UTC

   Hi again, We’re still investigating degraded performance in our analytics features and have engaged our vendor for support in this endeavor. Users may continue to experience slow loading times. Our engineering team is actively working to identify the root cause. We do not have an estimated time for resolution at this moment but will share updates as our investigation progresses. Thank you for your continued patience.

3. resolved Apr 10, 2025, 06:13 PM UTC

   Great news! We were able to fully resolve the analytics issue. Please feel free to submit a support ticket if you continue to experience any issue. Thank you for your patience as we worked through this. Have a lovely day ahead! Simpplr Technical Support

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Started Apr 09, 2025, 05:39 PM UTC· resolved Apr 09, 2025, 06:28 PM UTC

1. identified Apr 09, 2025, 05:39 PM UTC

   Hello there, We're currently investigating an issue that may prevent some users from seeing all expected data in tiles. Our team has identified the cause and is actively working on a fix. We expect to have a resolution in place shortly and will provide updates as we make progress. Thank you for your patience. Thanks, Simpplr Technical Support

2. resolved Apr 09, 2025, 06:28 PM UTC

   Hello again, The issue impacting the visibility of data in tiles has now been resolved. All affected services should be functioning as expected. We appreciate your patience while our team worked to implement the fix. If you continue to experience any issues, please don’t hesitate to reach out. Thank you, Simpplr Technical Support

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Started Mar 20, 2025, 07:58 PM UTC· resolved Mar 20, 2025, 08:34 PM UTC

1. identified Mar 20, 2025, 07:58 PM UTC

   Hi there, We are currently aware of an issue affecting the People Search functionality, where users are not receiving expected results. Our team is actively investigating the cause and working to resolve it as quickly as possible. We will continue to provide updates here as we have more information. We apologize for the inconvenience and appreciate your patience. Thank you for your understanding. Simpplr Technical Support

2. resolved Mar 20, 2025, 08:34 PM UTC

   Hi again, We are pleased to inform you that the issue affecting the People Search functionality has been resolved. If you continue to experience any issues or if the problem persists, please don’t hesitate to reach out to our support team for further assistance. Thank you for your patience, and we apologize for any inconvenience this may have caused. Simpplr Technical Support

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Started Feb 24, 2025, 03:57 PM UTC· resolved Feb 24, 2025, 08:47 PM UTC

1. investigating Feb 24, 2025, 03:57 PM UTC

   Hello, We are aware of an issue preventing access to customer instances due to the homepage being unavailable. Our engineering team is actively investigating and working to resolve the issue as quickly as possible. We will provide updates as we have more information. Thank you for your patience. Simpplr Support

2. monitoring Feb 24, 2025, 04:01 PM UTC

   The issue preventing access to customer instances has been resolved. All services are now available, and we are actively monitoring to ensure stability. Thank you for your patience. If you continue to experience any issues, please reach out to our support team. Thank you, Simpplr Support

3. resolved Feb 24, 2025, 08:47 PM UTC

   Please note that this incident has been resolved. Feel free to reach out to support if you have any questions. Have a great week ahead!

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Started Feb 03, 2025, 02:35 PM UTC· resolved Feb 03, 2025, 05:17 PM UTC

1. investigating Feb 03, 2025, 02:35 PM UTC

   Hello there, We are currently experiencing issues with Newsletters not being sent or saved properly. Our engineering team is actively investigating the cause and working on a resolution. You will see an in-app error when attempting to save or send Newsletter. We appreciate your patience and will provide updates as soon as we have more information. Simpplr Technical Support

2. identified Feb 03, 2025, 03:45 PM UTC

   Hello again, Our engineering team is actively working on a fix for the issue preventing newsletters from sending and saving properly. As a workaround, you can duplicate the newsletter, as the issue is not present in duplicated versions. We appreciate your patience and will provide further updates as soon as possible. Thanks, Simpplr Technical Support

3. resolved Feb 03, 2025, 05:17 PM UTC

   Great news! The issue preventing newsletters from sending and saving has been resolved. Everything should now be functioning as expected. If you continue to experience any issues, please reach out to support. Thank you for your patience! Simpplr Technical Support

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Started Dec 09, 2024, 05:50 PM UTC· resolved Dec 09, 2024, 09:36 PM UTC

1. investigating Dec 09, 2024, 05:50 PM UTC

   Hi there, We have recently been informed that our analytics platform is experiencing intermittent connectivity. This can impact any part of the product that contains analytics. Including Carousel, Pages, My Teams Dashboard, and of course the analytics app. Our engineering team is aware of the situation and is actively working to resolve the issue as quickly as possible. We understand the impact this may have on your operations and appreciate your patience during this time. Rest assured, we are committed to restoring full service and will keep you updated on any developments. If you have any questions or need assistance, please don’t hesitate to reach out via the support portal. Thank you for your understanding! Simpplr Technical Support

2. resolved Dec 09, 2024, 09:36 PM UTC

   Hello again, The analytics display issue has been resolved. The root cause was a problem with one of our sub-processors, which affected the display of analytics data on our platform. The vendor has successfully implemented a solution, and we are now monitoring to ensure that everything is functioning as expected. We are closely monitoring the system to confirm the fix is working as expected and that there are no further disruptions. We appreciate your patience as we worked through this issue and thank you for your understanding! Thanks, Simpplr Technical Support

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Started Dec 04, 2024, 03:50 AM UTC· resolved Dec 04, 2024, 03:50 AM UTC

1. resolved Dec 04, 2024, 03:50 AM UTC

   Hello All, We’ve temporarily disabled the ability to log in as another user as of 12/3/2024 due to a security risk. Our team is currently working on an enhanced version of this functionality. Please feel free to reach out to our community page for any updates/questions : https://support.simpplr.com/hc/en-us/community/posts/36054753253139-LoginAs-Temporarily-Disabled Thank you, Simpplr Technical Support

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