Simpplr Outage History

Hello there, We’re currently experiencing degraded performance in our analytics features. As a result, analytics data may load slowly or be temporarily unavailable. Our engineering team is aware of the issue and is actively working toward a resolution. At this time, we do not have an estimated time for full restoration. We’ll provide updates as more information becomes available. Thank you for your patience, Simpplr Technical Support

Hi again, We’re still investigating degraded performance in our analytics features and have engaged our vendor for support in this endeavor. Users may continue to experience slow loading times. Our engineering team is actively working to identify the root cause. We do not have an estimated time for resolution at this moment but will share updates as our investigation progresses. Thank you for your continued patience.

Hello, We are aware of an issue preventing access to customer instances due to the homepage being unavailable. Our engineering team is actively investigating and working to resolve the issue as quickly as possible. We will provide updates as we have more information. Thank you for your patience. Simpplr Support

Hello there, We are currently experiencing issues with Newsletters not being sent or saved properly. Our engineering team is actively investigating the cause and working on a resolution. You will see an in-app error when attempting to save or send Newsletter. We appreciate your patience and will provide updates as soon as we have more information. Simpplr Technical Support

Hi there, We have recently been informed that our analytics platform is experiencing intermittent connectivity. This can impact any part of the product that contains analytics. Including Carousel, Pages, My Teams Dashboard, and of course the analytics app. Our engineering team is aware of the situation and is actively working to resolve the issue as quickly as possible. We understand the impact this may have on your operations and appreciate your patience during this time. Rest assured, we are committed to restoring full service and will keep you updated on any developments. If you have any questions or need assistance, please don’t hesitate to reach out via the support portal. Thank you for your understanding! Simpplr Technical Support

Hello All, This is to inform you that we are currently experiencing some UI/UX issues with the new Kaltura player upgrade. This may have minor impact on look and feel of the video player. There is no impact with respect to accessing and playing videos on the platform. Our team is actively working on fixing these problems. In the meantime, we are disabling the auto-upgrade to prevent further impact. We’ll continue to share updates as we have them. Thank you for your patience, Simpplr Technical Support

Hi, We are currently investigating reports of an outage with our Simpplr Newsletter functionality. There is no estimated time to resolve as of yet, we will continue to share updates as we have them. Thank you, Simpplr Technical Support

Hi, We have been made aware of degradation of services surrounding our personalized content. You may see errors with personalized carousel, personalized content tiles, and personalized content on the feed. The team is working quickly to produce a resolution and we will keep you updated as the resolution progresses. Thank you for your patience as we work through this, Simpplr Technical Support