Issue displaying content for some users

Update timeline

1. investigating Mar 09, 2026, 06:52 PM UTC

   Hi there, We are receiving reports that some end-users are encountering 'Failed to fetch' errors or 'Content not available' messages when attempting to access pages. Our engineering team is currently performing a comprehensive deep-dive in order to determine a path forward. Once we have a root cause, we will provide an update. Rest assured, identifying a path to resolution for content is our top priority. Thank you, Simpplr Technical Support

2. investigating Mar 10, 2026, 05:04 AM UTC

   Hi everyone, The issue that caused some end-users to encounter “Failed to fetch” errors or “Content not available” messages while accessing pages has now been resolved. Our engineering team conducted a thorough investigation and implemented the necessary fixes to restore normal access. We have been monitoring the system and can confirm that the platform is operating as expected. If you continue to experience any issues, please reach out to Simpplr Technical Support and we will be happy to assist. Thank you for your patience while we worked to resolve this matter. Best regards, Simpplr Technical Support

3. investigating Mar 10, 2026, 05:05 AM UTC

   Resolved

4. resolved Mar 10, 2026, 05:07 AM UTC

   This incident has been resolved.