Simpplr incident
Microsoft Outlook and 365 outage leading to email and newsletter deliverability issues
Simpplr experienced a notice incident on January 22, 2026 affecting Employee Newsletter, lasting 8h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 22, 2026, 11:28 PM UTC
Microsoft is reporting that a number of services, including Outlook and Microsoft 365, are experiencing degradation and outages. If your organization uses Outlook or other Microsoft services for email, newsletters and other emails may be delayed or not delivered. You can check the current status of these services on Microsoft's status page: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
- monitoring Jan 23, 2026, 05:15 AM UTC
Hello, We have verified that previously undelivered newsletters are now being delivered to Outlook users in some time intervals. However, some delivery delays are still being observed due to the ongoing Microsoft service degradation. We are still actively monitoring the issue and the Microsoft status page and will continue to share updates as needed. Thank you for your continued patience and understanding, Simpplr Technical Support Team
- resolved Jan 23, 2026, 07:44 AM UTC
Hello, Microsoft has resolved the service degradation affecting Outlook and Microsoft 365. Simpplr email functionality is now operating normally, and no further impact is expected. Thank you for your patience. Simpplr Technical Support