SimplePractice had 9 outages in the last 2 years totaling 178h 59m of downtime — averaging 0.4 incidents per month.
There were 9 SimplePractice outages since September 30, 2025 totaling 178h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified the cause of the heavy load issue preventing users from signing in and scheduling appointments. We are working quickly to release a fix.
A fix has been released and we are monitoring the results.
This incident has been resolved. Thank you for your patience.
We are currently experiencing a limited feature interruption related with our Note Taker feature. We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.
The issue has been identified, and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix for this is currently being implemented.
This incident has been resolved.
We are currently investigating this issue.
We are currently experiencing a limited feature interruption related to Telehealth appointments on Safari. Our Engineering team is monitoring this situation as our vendor works to resolve the issue. We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.
This incident has been resolved.
We are currently experiencing a limited feature interruption related to opening appointments and loading the information in Client Overview pages. We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.
The issue has been identified, and a fix is being implemented. We'll be following up as we have more information to share.
We are continuing to work on a fix for this issue.
We've implemented a fix for this, and are currently monitoring the results.
This incident has been resolved.
We are currently experiencing a limited feature interruption related to our Client Portal, so clients may not be able to sign into their Client Portal. We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.
A fix has been implemented for this, and the Client Portal should now be accessible to any clients. We'll be monitoring this further and provide further updates shortly.
We are still continuing to monitor this, and will be providing further updates as we have them.
The fix implemented earlier did not resolve the issue, and we are now continuing to investigate this further. We will keep communicating updates as we have them.
We have now taken note of connectivity issues across different areas of the platform including but not limited to: - Stripe Payment Processing - Professional Website - Connections to Telehealth sessions We are actively investigating these issues, and will provide further updates as we have them.
We have identified the cause of the issues, and are now working on a fix. We will continue to provide updates as we have them.
We have implemented a fix for this, and are now monitoring this further. We'll be providing additional updates as we have them.
This incident has been resolved.
We've been alerted to an issue where customers may have issues accessing the Save button when creating or editing blocks of availability, and will be working to have this resolved as soon as we can. If met with this issue we've noted that decreasing the Zoom on your browser will allow you to access the Save button to create or make changes to existing blocks of availability.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
A fix has been released for this issue and it has been resolved.
We are currently experiencing a limited feature interruption related to an error preventing some Client Portal and Welcome emails to be sent. We have identified the issue and are actively working to resolve this as quickly as possible. More updates to follow shortly.
This issue has been resolved. We appreciate your patience.
Users may be experiencing issues with connecting to Telehealth appointments. We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.
Users may experience continued issues with various areas of the platform including Telehealth and ePrescribe. We're currently investigating and working to resolve these issues. We will continue to provide updates as we have them.
Users may still be experiencing issues with various areas of the platform including Telehealth, ePrescribe, and insurance enrollments. We're continuing to work to resolve these issues. We'll continue to provide further information as we have it.
The affected areas of our platform are in the process of recovering, and we are continuing to monitor this further. We will follow up when we have more information to share.
We are continuing to monitor for any further issues.
Connectivity issues have been resolved. We appreciate your patience.