SimplePractice Outage History
SimplePractice is up right nowPingoru has recorded 17 incidents for SimplePractice: 16 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 69 of 720 (10%) |
| May 2026 | 1 | 23 of 744 (3%) |
| June 2026 | 2 | 9 of 720 (1%) |
| July 2026 | 1 | 3 of 744 (0%) |
| August 2026 | 2 | 6 of 744 (1%) |
| September 2026 | 2 | 1 of 720 (0%) |
| October 2026 | 3 | 2 of 744 (0%) |
| November 2026 | 0 | 0 of 30 (0%) |
Incidents, newest first
Notice October 23, 2026 Identified missing translations within Secure Messaging –
Started Oct 23, 2026, 12:00 PM UTC· resolved Oct 23, 2026, 12:00 PM UTC
- resolved Oct 23, 2026, 12:00 PM UTC
Customers may have experienced issues with Secure Messaging where translations were missing. We were able to identify the issue and release a fix.
Notice October 13, 2026 Limited Feature Interruption – Main application
Started Oct 13, 2026, 03:00 PM UTC· resolved Oct 13, 2026, 03:00 PM UTC
- resolved Oct 13, 2026, 03:00 PM UTC
Customers may have experienced performance related issues with several features across the platform that include but are not limited to Insurance Claims processing, our Note Taker feature, and Telehealth. Our team has been able to determine the cause of these issues and implement a fix for them, so these issues have been resolved.
Major October 6, 2026 Limited Feature Interruption 1h 56m Main application
Started Oct 06, 2026, 03:32 PM UTC· resolved Oct 06, 2026, 05:28 PM UTC
- investigating Oct 06, 2026, 03:32 PM UTC
We are currently experiencing a limited feature interruption related to client deletion. We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.
- identified Oct 06, 2026, 03:51 PM UTC
We have identified the cause of the issue and are actively working on a fix.
- monitoring Oct 06, 2026, 05:16 PM UTC
A fixed has been implemented and we are monitoring the situation.
- monitoring Oct 06, 2026, 05:28 PM UTC
This issue is resolved. We appreciate your patience.
- resolved Oct 06, 2026, 05:28 PM UTC
This issue has been resolved. We appreciate your patience.
Major September 4, 2026 Customers unable to create appointments 30m Main application
Started Sep 04, 2026, 12:45 PM UTC· resolved Sep 04, 2026, 01:15 PM UTC
- investigating Sep 04, 2026, 12:45 PM UTC
Users may be experiencing issues when creating appointments. We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.
- monitoring Sep 04, 2026, 01:01 PM UTC
We've identified the issue, implemented a fix, and are now monitoring the results. We will follow up once we have more information to share.
- resolved Sep 04, 2026, 01:15 PM UTC
This incident has been resolved.
Major September 1, 2026 Unable to approve appointment requests 34m Main application
Started Sep 01, 2026, 12:08 AM UTC· resolved Sep 01, 2026, 12:42 AM UTC
- investigating Sep 01, 2026, 12:08 AM UTC
We are currently investigating an issue with approving appointment requests.
- identified Sep 01, 2026, 12:28 AM UTC
We've identified the issue and are currently working on a fix.
- monitoring Sep 01, 2026, 12:33 AM UTC
A fix has been implemented and we are currently monitoring the situation.
- resolved Sep 01, 2026, 12:42 AM UTC
This issue has been resolved. We appreciate your patience.
Major August 31, 2026 Appointment Requests 1h 20m Main application
Started Aug 31, 2026, 01:11 PM UTC· resolved Aug 31, 2026, 02:32 PM UTC
- investigating Aug 31, 2026, 01:11 PM UTC
We are currently seeing an issue with appointment requests appearing on the Requests page.
- identified Aug 31, 2026, 01:21 PM UTC
We have identified the cause of the issue and are actively working on a fix.
- monitoring Aug 31, 2026, 02:16 PM UTC
A fix has been implemented for this and we are currently monitoring the situation.
- resolved Aug 31, 2026, 02:32 PM UTC
This issue has now been resolved.
Minor August 17, 2026 Intermittent Client Portal Connectivity Issues 4h 41m Main application
Started Aug 17, 2026, 03:13 PM UTC· resolved Aug 17, 2026, 07:54 PM UTC
- identified Aug 17, 2026, 03:13 PM UTC
We are currently experiencing a limited feature interruption related to the Client Portal. Clients may experience 504 Gateway Timeouts while attempting to access or navigating to their clinicians Client Portal. We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.
- resolved Aug 17, 2026, 07:54 PM UTC
This issue has been resolved. We appreciate your patience.
Major July 22, 2026 Unable to login 3h 20m Main application
Started Jul 22, 2026, 06:19 PM UTC· resolved Jul 22, 2026, 09:39 PM UTC
- identified Jul 22, 2026, 06:19 PM UTC
We have identified the cause of the heavy load issue preventing users from signing in and scheduling appointments. We are working quickly to release a fix.
- monitoring Jul 22, 2026, 07:27 PM UTC
A fix has been released and we are monitoring the results.
- resolved Jul 22, 2026, 09:39 PM UTC
This incident has been resolved. Thank you for your patience.
Major June 15, 2026 Unable to login 27m Main application
Started Jun 15, 2026, 01:40 PM UTC· resolved Jun 15, 2026, 02:07 PM UTC
- identified Jun 15, 2026, 01:40 PM UTC
Some customers may be unable to login to their SimplePractice account or view the calendar. We have identified the cause of the issue and are actively working on a fix. Thank you for your patience.
- resolved Jun 15, 2026, 02:07 PM UTC
This issue has been resolved. We appreciate your patience.
Minor June 11, 2026 Calendar Location Filters 8h 48m Main application
Started Jun 11, 2026, 04:27 PM UTC· resolved Jun 12, 2026, 01:16 AM UTC
- investigating Jun 11, 2026, 04:27 PM UTC
We are currently experiencing an issue where your Calendar Location filter may uncheck when filtering by locations this may cause appointments to disappear from the Calendar. We are actively working to resolve this issue as quickly as possible, for the time being if you experience this issue please re-check the filter as needed. More updates to follow shortly.
- identified Jun 11, 2026, 04:46 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 11, 2026, 05:38 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 11, 2026, 06:42 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 11, 2026, 07:32 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 11, 2026, 08:01 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 11, 2026, 08:55 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 11, 2026, 09:57 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 12, 2026, 01:06 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 12, 2026, 01:16 AM UTC
This incident has been resolved.
Minor May 6, 2026 Errors with Note Taker 23h 12m Main application
Started May 06, 2026, 03:39 PM UTC· resolved May 07, 2026, 02:52 PM UTC
- investigating May 06, 2026, 03:39 PM UTC
We are currently experiencing a limited feature interruption related with our Note Taker feature. We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.
- identified May 06, 2026, 03:51 PM UTC
The issue has been identified, and a fix is being implemented.
- identified May 06, 2026, 05:14 PM UTC
We are continuing to work on a fix for this issue.
- monitoring May 06, 2026, 08:07 PM UTC
A fix for this is currently being implemented.
- resolved May 07, 2026, 02:52 PM UTC
This incident has been resolved.
Minor April 10, 2026 Telehealth Service may be degraded on Safari 2d 20h Main application, Telehealth Service
Started Apr 10, 2026, 07:21 PM UTC· resolved Apr 13, 2026, 03:51 PM UTC
- investigating Apr 10, 2026, 07:21 PM UTC
We are currently investigating this issue.
- investigating Apr 10, 2026, 08:07 PM UTC
We are currently experiencing a limited feature interruption related to Telehealth appointments on Safari. Our Engineering team is monitoring this situation as our vendor works to resolve the issue. We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.
- resolved Apr 13, 2026, 03:51 PM UTC
This incident has been resolved.
Major March 19, 2026 Limited Feature Interruption 1h 37m Main application
Started Mar 19, 2026, 05:22 PM UTC· resolved Mar 19, 2026, 07:00 PM UTC
- investigating Mar 19, 2026, 05:22 PM UTC
We are currently experiencing a limited feature interruption related to opening appointments and loading the information in Client Overview pages. We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.
- identified Mar 19, 2026, 05:36 PM UTC
The issue has been identified, and a fix is being implemented. We'll be following up as we have more information to share.
- identified Mar 19, 2026, 06:24 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 19, 2026, 06:42 PM UTC
We've implemented a fix for this, and are currently monitoring the results.
- resolved Mar 19, 2026, 07:00 PM UTC
This incident has been resolved.
Major December 17, 2025 Site wide connectivity Issues 4h 5m Main application
Started Dec 17, 2025, 03:04 PM UTC· resolved Dec 17, 2025, 07:09 PM UTC
- investigating Dec 17, 2025, 03:04 PM UTC
We are currently experiencing a limited feature interruption related to our Client Portal, so clients may not be able to sign into their Client Portal. We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.
- monitoring Dec 17, 2025, 03:36 PM UTC
A fix has been implemented for this, and the Client Portal should now be accessible to any clients. We'll be monitoring this further and provide further updates shortly.
- monitoring Dec 17, 2025, 04:03 PM UTC
We are still continuing to monitor this, and will be providing further updates as we have them.
- investigating Dec 17, 2025, 04:47 PM UTC
The fix implemented earlier did not resolve the issue, and we are now continuing to investigate this further. We will keep communicating updates as we have them.
- investigating Dec 17, 2025, 05:10 PM UTC
We have now taken note of connectivity issues across different areas of the platform including but not limited to: - Stripe Payment Processing - Professional Website - Connections to Telehealth sessions We are actively investigating these issues, and will provide further updates as we have them.
- identified Dec 17, 2025, 05:53 PM UTC
We have identified the cause of the issues, and are now working on a fix. We will continue to provide updates as we have them.
- monitoring Dec 17, 2025, 06:39 PM UTC
We have implemented a fix for this, and are now monitoring this further. We'll be providing additional updates as we have them.
- resolved Dec 17, 2025, 07:09 PM UTC
This incident has been resolved.
Notice November 15, 2025 Save button for Availability is inaccessible 1d 18h Main application
Started Nov 15, 2025, 07:10 PM UTC· resolved Nov 17, 2025, 01:11 PM UTC
- identified Nov 15, 2025, 07:10 PM UTC
We've been alerted to an issue where customers may have issues accessing the Save button when creating or editing blocks of availability, and will be working to have this resolved as soon as we can. If met with this issue we've noted that decreasing the Zoom on your browser will allow you to access the Save button to create or make changes to existing blocks of availability.
- identified Nov 15, 2025, 10:59 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 16, 2025, 04:14 AM UTC
We are continuing to work on a fix for this issue.
- resolved Nov 17, 2025, 01:11 PM UTC
A fix has been released for this issue and it has been resolved.
Minor November 12, 2025 Limited Feature Interruption - Client Portal and Welcome emails 6h 1m Main application
Started Nov 12, 2025, 01:00 PM UTC· resolved Nov 12, 2025, 07:01 PM UTC
- identified Nov 12, 2025, 06:41 PM UTC
We are currently experiencing a limited feature interruption related to an error preventing some Client Portal and Welcome emails to be sent. We have identified the issue and are actively working to resolve this as quickly as possible. More updates to follow shortly.
- resolved Nov 12, 2025, 07:01 PM UTC
This issue has been resolved. We appreciate your patience.
Major October 20, 2025 Connectivity Issues with various services 21h 24m Main application, Telehealth Service
Started Oct 20, 2025, 02:52 PM UTC· resolved Oct 21, 2025, 12:16 PM UTC
- investigating Oct 20, 2025, 02:52 PM UTC
Users may be experiencing issues with connecting to Telehealth appointments. We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.
- investigating Oct 20, 2025, 04:35 PM UTC
Users may experience continued issues with various areas of the platform including Telehealth and ePrescribe. We're currently investigating and working to resolve these issues. We will continue to provide updates as we have them.
- investigating Oct 20, 2025, 06:15 PM UTC
Users may still be experiencing issues with various areas of the platform including Telehealth, ePrescribe, and insurance enrollments. We're continuing to work to resolve these issues. We'll continue to provide further information as we have it.
- monitoring Oct 20, 2025, 08:46 PM UTC
The affected areas of our platform are in the process of recovering, and we are continuing to monitor this further. We will follow up when we have more information to share.
- monitoring Oct 20, 2025, 10:44 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 12:16 PM UTC
Connectivity issues have been resolved. We appreciate your patience.