SimplePractice Outage History

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SimplePractice had 13 outages in the last 2 years totaling 186h 6m of downtime — averaging 0.5 incidents per month.

There were 13 SimplePractice outages since September 30, 2025 totaling 186h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.simplepractice.com

Major September 4, 2026

Customers unable to create appointments

Detected by Pingoru
Sep 04, 2026, 12:45 PM UTC
Resolved
Sep 04, 2026, 01:15 PM UTC
Duration
30m
Affected: Main application
Timeline · 3 updates
  1. investigating Sep 04, 2026, 12:45 PM UTC

    Users may be experiencing issues when creating appointments. We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.

  2. monitoring Sep 04, 2026, 01:01 PM UTC

    We've identified the issue, implemented a fix, and are now monitoring the results. We will follow up once we have more information to share.

  3. resolved Sep 04, 2026, 01:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 1, 2026

Unable to approve appointment requests

Detected by Pingoru
Sep 01, 2026, 12:08 AM UTC
Resolved
Sep 01, 2026, 12:42 AM UTC
Duration
34m
Affected: Main application
Timeline · 4 updates
  1. investigating Sep 01, 2026, 12:08 AM UTC

    We are currently investigating an issue with approving appointment requests.

  2. identified Sep 01, 2026, 12:28 AM UTC

    We've identified the issue and are currently working on a fix.

  3. monitoring Sep 01, 2026, 12:33 AM UTC

    A fix has been implemented and we are currently monitoring the situation.

  4. resolved Sep 01, 2026, 12:42 AM UTC

    This issue has been resolved. We appreciate your patience.

Read the full incident report →

Major August 31, 2026

Appointment Requests

Detected by Pingoru
Aug 31, 2026, 01:11 PM UTC
Resolved
Aug 31, 2026, 02:32 PM UTC
Duration
1h 20m
Affected: Main application
Timeline · 4 updates
  1. investigating Aug 31, 2026, 01:11 PM UTC

    We are currently seeing an issue with appointment requests appearing on the Requests page.

  2. identified Aug 31, 2026, 01:21 PM UTC

    We have identified the cause of the issue and are actively working on a fix.

  3. monitoring Aug 31, 2026, 02:16 PM UTC

    A fix has been implemented for this and we are currently monitoring the situation.

  4. resolved Aug 31, 2026, 02:32 PM UTC

    This issue has now been resolved.

Read the full incident report →

Minor August 17, 2026

Intermittent Client Portal Connectivity Issues

Detected by Pingoru
Aug 17, 2026, 03:13 PM UTC
Resolved
Aug 17, 2026, 07:54 PM UTC
Duration
4h 41m
Affected: Main application
Timeline · 2 updates
  1. identified Aug 17, 2026, 03:13 PM UTC

    We are currently experiencing a limited feature interruption related to the Client Portal. Clients may experience 504 Gateway Timeouts while attempting to access or navigating to their clinicians Client Portal. We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.

  2. resolved Aug 17, 2026, 07:54 PM UTC

    This issue has been resolved. We appreciate your patience.

Read the full incident report →

Major July 22, 2026

Unable to login

Detected by Pingoru
Jul 22, 2026, 06:19 PM UTC
Resolved
Jul 22, 2026, 09:39 PM UTC
Duration
3h 20m
Affected: Main application
Timeline · 3 updates
  1. identified Jul 22, 2026, 06:19 PM UTC

    We have identified the cause of the heavy load issue preventing users from signing in and scheduling appointments. We are working quickly to release a fix.

  2. monitoring Jul 22, 2026, 07:27 PM UTC

    A fix has been released and we are monitoring the results.

  3. resolved Jul 22, 2026, 09:39 PM UTC

    This incident has been resolved. Thank you for your patience.

Read the full incident report →

Minor May 6, 2026

Errors with Note Taker

Detected by Pingoru
May 06, 2026, 03:39 PM UTC
Resolved
May 07, 2026, 02:52 PM UTC
Duration
23h 12m
Affected: Main application
Timeline · 5 updates
  1. investigating May 06, 2026, 03:39 PM UTC

    We are currently experiencing a limited feature interruption related with our Note Taker feature. We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.

  2. identified May 06, 2026, 03:51 PM UTC

    The issue has been identified, and a fix is being implemented.

  3. identified May 06, 2026, 05:14 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring May 06, 2026, 08:07 PM UTC

    A fix for this is currently being implemented.

  5. resolved May 07, 2026, 02:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 10, 2026

Telehealth Service may be degraded on Safari

Detected by Pingoru
Apr 10, 2026, 07:21 PM UTC
Resolved
Apr 13, 2026, 03:51 PM UTC
Duration
2d 20h
Affected: Main applicationTelehealth Service
Timeline · 3 updates
  1. investigating Apr 10, 2026, 07:21 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 10, 2026, 08:07 PM UTC

    We are currently experiencing a limited feature interruption related to Telehealth appointments on Safari. Our Engineering team is monitoring this situation as our vendor works to resolve the issue. We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.

  3. resolved Apr 13, 2026, 03:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 19, 2026

Limited Feature Interruption

Detected by Pingoru
Mar 19, 2026, 05:22 PM UTC
Resolved
Mar 19, 2026, 07:00 PM UTC
Duration
1h 37m
Affected: Main application
Timeline · 5 updates
  1. investigating Mar 19, 2026, 05:22 PM UTC

    We are currently experiencing a limited feature interruption related to opening appointments and loading the information in Client Overview pages. We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.

  2. identified Mar 19, 2026, 05:36 PM UTC

    The issue has been identified, and a fix is being implemented. We'll be following up as we have more information to share.

  3. identified Mar 19, 2026, 06:24 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Mar 19, 2026, 06:42 PM UTC

    We've implemented a fix for this, and are currently monitoring the results.

  5. resolved Mar 19, 2026, 07:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 17, 2025

Site wide connectivity Issues

Detected by Pingoru
Dec 17, 2025, 03:04 PM UTC
Resolved
Dec 17, 2025, 07:09 PM UTC
Duration
4h 5m
Affected: Main application
Timeline · 8 updates
  1. investigating Dec 17, 2025, 03:04 PM UTC

    We are currently experiencing a limited feature interruption related to our Client Portal, so clients may not be able to sign into their Client Portal. We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.

  2. monitoring Dec 17, 2025, 03:36 PM UTC

    A fix has been implemented for this, and the Client Portal should now be accessible to any clients. We'll be monitoring this further and provide further updates shortly.

  3. monitoring Dec 17, 2025, 04:03 PM UTC

    We are still continuing to monitor this, and will be providing further updates as we have them.

  4. investigating Dec 17, 2025, 04:47 PM UTC

    The fix implemented earlier did not resolve the issue, and we are now continuing to investigate this further. We will keep communicating updates as we have them.

  5. investigating Dec 17, 2025, 05:10 PM UTC

    We have now taken note of connectivity issues across different areas of the platform including but not limited to: - Stripe Payment Processing - Professional Website - Connections to Telehealth sessions We are actively investigating these issues, and will provide further updates as we have them.

  6. identified Dec 17, 2025, 05:53 PM UTC

    We have identified the cause of the issues, and are now working on a fix. We will continue to provide updates as we have them.

  7. monitoring Dec 17, 2025, 06:39 PM UTC

    We have implemented a fix for this, and are now monitoring this further. We'll be providing additional updates as we have them.

  8. resolved Dec 17, 2025, 07:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 15, 2025

Save button for Availability is inaccessible

Detected by Pingoru
Nov 15, 2025, 07:10 PM UTC
Resolved
Nov 17, 2025, 01:11 PM UTC
Duration
1d 18h
Affected: Main application
Timeline · 4 updates
  1. identified Nov 15, 2025, 07:10 PM UTC

    We've been alerted to an issue where customers may have issues accessing the Save button when creating or editing blocks of availability, and will be working to have this resolved as soon as we can. If met with this issue we've noted that decreasing the Zoom on your browser will allow you to access the Save button to create or make changes to existing blocks of availability.

  2. identified Nov 15, 2025, 10:59 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 16, 2025, 04:14 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Nov 17, 2025, 01:11 PM UTC

    A fix has been released for this issue and it has been resolved.

Read the full incident report →

Minor November 12, 2025

Limited Feature Interruption - Client Portal and Welcome emails

Detected by Pingoru
Nov 12, 2025, 01:00 PM UTC
Resolved
Nov 12, 2025, 07:01 PM UTC
Duration
6h 1m
Affected: Main application
Timeline · 2 updates
  1. identified Nov 12, 2025, 06:41 PM UTC

    We are currently experiencing a limited feature interruption related to an error preventing some Client Portal and Welcome emails to be sent. We have identified the issue and are actively working to resolve this as quickly as possible. More updates to follow shortly.

  2. resolved Nov 12, 2025, 07:01 PM UTC

    This issue has been resolved. We appreciate your patience.

Read the full incident report →

Major October 20, 2025

Connectivity Issues with various services

Detected by Pingoru
Oct 20, 2025, 02:52 PM UTC
Resolved
Oct 21, 2025, 12:16 PM UTC
Duration
21h 24m
Affected: Main applicationTelehealth Service
Timeline · 6 updates
  1. investigating Oct 20, 2025, 02:52 PM UTC

    Users may be experiencing issues with connecting to Telehealth appointments. We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.

  2. investigating Oct 20, 2025, 04:35 PM UTC

    Users may experience continued issues with various areas of the platform including Telehealth and ePrescribe. We're currently investigating and working to resolve these issues. We will continue to provide updates as we have them.

  3. investigating Oct 20, 2025, 06:15 PM UTC

    Users may still be experiencing issues with various areas of the platform including Telehealth, ePrescribe, and insurance enrollments. We're continuing to work to resolve these issues. We'll continue to provide further information as we have it.

  4. monitoring Oct 20, 2025, 08:46 PM UTC

    The affected areas of our platform are in the process of recovering, and we are continuing to monitor this further. We will follow up when we have more information to share.

  5. monitoring Oct 20, 2025, 10:44 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Oct 21, 2025, 12:16 PM UTC

    Connectivity issues have been resolved. We appreciate your patience.

Read the full incident report →