SimplePractice experienced a notice incident on October 13, 2026 affecting Main application, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Main application
Update timeline
- resolved Oct 13, 2026, 04:30 PM UTC
Customers may have experienced performance related issues with several features across the platform that include but are not limited to Insurance Claims processing, our Note Taker feature, and Telehealth. Our team has been able to determine the cause of these issues and implement a fix for them, so these issues have been resolved.