SimplePractice experienced a major incident on August 31, 2026 affecting Main application, lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Main application
Update timeline
- investigating Aug 31, 2026, 01:11 PM UTC
We are currently seeing an issue with appointment requests appearing on the Requests page.
- identified Aug 31, 2026, 01:21 PM UTC
We have identified the cause of the issue and are actively working on a fix.
- monitoring Aug 31, 2026, 02:16 PM UTC
A fix has been implemented for this and we are currently monitoring the situation.
- resolved Aug 31, 2026, 02:32 PM UTC
This issue has now been resolved.