SimplePractice incident

Limited Feature Interruption - Client Portal and Welcome emails

Minor Resolved View vendor source →

SimplePractice experienced a minor incident on November 12, 2025 affecting Main application, lasting 6h 1m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 01:00 PM UTC
Resolved
Nov 12, 2025, 07:01 PM UTC
Duration
6h 1m
Detected by Pingoru
Nov 12, 2025, 01:00 PM UTC

Affected components

Main application

Update timeline

  1. identified Nov 12, 2025, 06:41 PM UTC

    We are currently experiencing a limited feature interruption related to an error preventing some Client Portal and Welcome emails to be sent. We have identified the issue and are actively working to resolve this as quickly as possible. More updates to follow shortly.

  2. resolved Nov 12, 2025, 07:01 PM UTC

    This issue has been resolved. We appreciate your patience.