SimplePractice experienced a major incident on September 1, 2026 affecting Main application, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Main application
Update timeline
- investigating Sep 01, 2026, 12:08 AM UTC
We are currently investigating an issue with approving appointment requests.
- identified Sep 01, 2026, 12:28 AM UTC
We've identified the issue and are currently working on a fix.
- monitoring Sep 01, 2026, 12:33 AM UTC
A fix has been implemented and we are currently monitoring the situation.
- resolved Sep 01, 2026, 12:42 AM UTC
This issue has been resolved. We appreciate your patience.