SimplePractice incident

Intermittent Client Portal Connectivity Issues

Minor Resolved View vendor source →

SimplePractice experienced a minor incident on August 17, 2026 affecting Main application, lasting 4h 41m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 03:13 PM UTC
Resolved
Aug 17, 2026, 07:54 PM UTC
Duration
4h 41m
Detected by Pingoru
Aug 17, 2026, 03:13 PM UTC

Affected components

Main application

Update timeline

  1. identified Aug 17, 2026, 03:13 PM UTC

    We are currently experiencing a limited feature interruption related to the Client Portal. Clients may experience 504 Gateway Timeouts while attempting to access or navigating to their clinicians Client Portal. We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.

  2. resolved Aug 17, 2026, 07:54 PM UTC

    This issue has been resolved. We appreciate your patience.