SimplePractice experienced a major incident on July 22, 2026 affecting Main application, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Main application
Update timeline
- identified Jul 22, 2026, 06:19 PM UTC
We have identified the cause of the heavy load issue preventing users from signing in and scheduling appointments. We are working quickly to release a fix.
- monitoring Jul 22, 2026, 07:27 PM UTC
A fix has been released and we are monitoring the results.
- resolved Jul 22, 2026, 09:39 PM UTC
This incident has been resolved. Thank you for your patience.