SimplePractice incident
Connectivity Issues with various services
SimplePractice experienced a major incident on October 20, 2025 affecting Main application and Telehealth Service, lasting 21h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 02:52 PM UTC
Users may be experiencing issues with connecting to Telehealth appointments. We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.
- investigating Oct 20, 2025, 04:35 PM UTC
Users may experience continued issues with various areas of the platform including Telehealth and ePrescribe. We're currently investigating and working to resolve these issues. We will continue to provide updates as we have them.
- investigating Oct 20, 2025, 06:15 PM UTC
Users may still be experiencing issues with various areas of the platform including Telehealth, ePrescribe, and insurance enrollments. We're continuing to work to resolve these issues. We'll continue to provide further information as we have it.
- monitoring Oct 20, 2025, 08:46 PM UTC
The affected areas of our platform are in the process of recovering, and we are continuing to monitor this further. We will follow up when we have more information to share.
- monitoring Oct 20, 2025, 10:44 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 12:16 PM UTC
Connectivity issues have been resolved. We appreciate your patience.