SimplePractice incident

Telehealth Service may be degraded on Safari

Minor Resolved View vendor source →

SimplePractice experienced a minor incident on April 10, 2026 affecting Main application and Telehealth Service, lasting 2d 20h. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2026, 07:21 PM UTC
Resolved
Apr 13, 2026, 03:51 PM UTC
Duration
2d 20h
Detected by Pingoru
Apr 10, 2026, 07:21 PM UTC

Affected components

Main applicationTelehealth Service

Update timeline

  1. investigating Apr 10, 2026, 07:21 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 10, 2026, 08:07 PM UTC

    We are currently experiencing a limited feature interruption related to Telehealth appointments on Safari. Our Engineering team is monitoring this situation as our vendor works to resolve the issue. We are actively working to resolve this issue as quickly as possible. More updates to follow shortly.

  3. resolved Apr 13, 2026, 03:51 PM UTC

    This incident has been resolved.