Servers Australia Outage History

The upstream transit provider has advised that the issue has now been resolved. We have confirmed that packet loss is no longer occurring and are continuing to monitor connectivity to ensure services remain stable before closing this incident.

Technicians have replaced any failed power supplies and have confirmed the rack remains stable. The situation will be monitored for any changes.

The technician has successfully replaced the failed hardware, and connectivity has been restored. Please contact our support team should you still be experiencing issues with your service.

Per recommendation from the vendor, we will leave the HA cluster un the current state and monitor the situation further. Services should be operating as normal, and no further switchovers are required. The vendor has confirmed that the issue is resolved in a firmware release that is scheduled for late April. Engineers will monitor the status of the cluster until the firmware update is available, and pre-emptively perform a switchover should the cluster approach the memory consumption threshold recommended by the vendor. If you have any questions or continue to experience issues, please raise a case via the MySAU portal.

We are currently in the process of promoting the SY3 Firewall HA member back to primary after changes made by our Network Operations Team and the vendor earlier this morning. No customer impact is expected.

This failover is now complete. Please update or raise a case in the MySAU portal if you are experiencing any further issues.

The the grid supplier for the site has provided an estimated time of 3:30 AEDT for restoration of the utility supply. The site team have confirmed that all loads remain fully operational on generator until the utility supply is restored. Further updates will be provided as they are made available.

The upstream provider has resolved the incident. We will monitor for 24 hours before setting this incident to resolved.

Our provider has confirmed that service has been restored. As such, we've re-enabled our sessions, and they have established again. We will continue to monitor this for 24 hours before marking this incident as resolved.

A customer in the shared colocation environment caused a broadcast storm due to a network loop within their equipment. This resulted in a brief network disruption affecting the shared switch for rack 0508. The affected switch port has been administratively disabled to isolate the issue. Network connectivity has now been fully restored to the edge switch in rack 0508. Our team is monitoring the environment to ensure continued stability. The customer has been advised on remediation steps to prevent recurrence.

Engineers have confirmed that the BGP process is stable, though we will continue to monitor the situation.

Engineers have identified an optical module in a pre-failure state and are working with technicians to replace the module. The module being replaced is used to connect to one of our upstream transit providers. No interruption to service is expected, though redundancy will be reduced until this work is completed. We will provide further updates as available, and set this status to resolved when work is concluded.

The issue affecting the VCD login page has now been resolved and access has been restored. All services are operating normally, and we will continue to monitor the platform to ensure stability. VMs running on the platform were online and unaffected throughout the incident.

We are aware of a networking issue that caused a temporary loss of connectivity to the VCD platform. This has been resolved, and our System Engineers and Networking team will continue to monitor.

We are aware that mysau.com.au was previously unavailable. Our engineering team has implemented a fix, and the service is now restored. We are continuing to closely monitor the platform to ensure stability. Further updates will be provided if necessary.

All NetApp Services have been restored. We are currently monitoring this with the Vendor and will update the status with any further actions if needed. If you are still experiencing issues, please raise a support case in the MySAU Portal for assistance.

Servers Australia's networking infrastructure experienced an intermittent connectivity issue for 7 minutes starting at 10:22 AM. Services are restored, and our Network Engineers are continuing to monitor the situation.

A core switch in Equinix SY1 has reloaded. Customers with HA services would have remained online. Some customers may have experienced a small outage of less than 60 seconds while routing moved to another data center. Services within SY1 have been restored, and the Network team will continue to monitor core services in SY1.

Our customer portal MySAU.com.au is now responding and reachable. We are continuing to monitor the service closely to ensure stability and will provide further updates if required.

The issue has been identified, mitigations have been put in place and we're closely monitoring services. If you are still experiencing issues please contact our support team and they'll be happy to assist.

We've identified the issue and implemented a fix to resolve it. Case creation is working normally again.

Network Engineers identified a port channel in protection mode due to storm control in the network core. This happens to protect the network from unforeseen events. The device that caused the event has been isolated from the network, and the network has returned to normal operations. We will continue to monitor these services to ensure stability and connectivity are maintained.