Servers Australia incident
Packet Loss Affecting Some International Connectivity
Resolved after 2 hours 54 minutes, affecting Network, on May 15, 2026.
The upstream transit provider has advised that the issue has now been resolved. We have confirmed that packet loss is no longer occurring and are continuing to monitor connectivity to ensure services remain stable before closing this incident.
Affected components
Update timeline
- identified May 15, 2026, 03:23 AM UTC
Network engineers have been alerted to packet loss affecting connectivity to our network from some international locations. The issue is believed to be related to a known fault with one of our upstream transit providers. While the provider works to resolve this on their side, we are making routing changes within our network to prefer alternate paths and reduce the impact to customers. Further updates will be provided as soon as more information becomes available.
- monitoring May 15, 2026, 03:32 AM UTC
The upstream transit provider has advised that the issue has now been resolved. We have confirmed that packet loss is no longer occurring and are continuing to monitor connectivity to ensure services remain stable before closing this incident.
- resolved May 15, 2026, 06:18 AM UTC
This incident has been resolved.
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