Serval Outage History
Serval is up right nowPingoru has recorded 73 incidents for Serval: 72 in the last 12 months and 38 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 10 of 720 (1%) |
| May 2026 | 6 | 1 of 744 (0%) |
| June 2026 | 2 | 1 of 720 (0%) |
| July 2026 | 12 | 8 of 744 (1%) |
| August 2026 | 13 | 12 of 744 (2%) |
| September 2026 | 26 | 40 of 720 (6%) |
| October 2026 | 3 | 5 of 744 (1%) |
| November 2026 | 0 | 0 of 118 (0%) |
Incidents, newest first
Minor October 10, 2026 Status page upgrade: status.serval.com stays the same 20m
Started Oct 10, 2026, 08:28 PM UTC· resolved Oct 10, 2026, 08:48 PM UTC
No vendor updates were posted for this incident.
Notice October 10, 2026 Status page upgrade: status.serval.com stays the same –
Started Oct 10, 2026, 08:26 PM UTC· resolved Oct 10, 2026, 08:26 PM UTC
- resolved Oct 10, 2026, 08:26 PM UTC
$1c
Minor October 6, 2026 Errors processing large PDFs in the Responses API 4h 25m Third Party: OpenAI (Third Party: OpenAI → APIs → Responses)
Started Oct 06, 2026, 03:45 PM UTC· resolved Oct 06, 2026, 08:11 PM UTC
- investigating Oct 06, 2026, 03:45 PM UTC
We are investigating the issue for the listed services.
- identified Oct 06, 2026, 04:39 PM UTC
We are implementing the mitigation.
- resolved Oct 06, 2026, 08:11 PM UTC
All impacted services have now fully recovered.
Minor September 30, 2026 Elevated latency for some API requests 3h 30m Third Party: OpenAI (Third Party: OpenAI → APIs → Chat Completions), Third Party: OpenAI (Third Party: OpenAI → APIs → Responses)
Started Sep 30, 2026, 05:05 PM UTC· resolved Sep 30, 2026, 08:35 PM UTC
- identified Sep 30, 2026, 05:05 PM UTC
We have identified that users are experiencing elevated latency for the impacted services. We are working on implementing a mitigation.
- identified Sep 30, 2026, 05:13 PM UTC
We have identified that users are experiencing elevated latency for the impacted services. We are working on implementing a mitigation.
- identified Sep 30, 2026, 05:51 PM UTC
We have implemented an initial mitigation and are seeing improvements in API latency. We are continuing to investigate the scope of the issue and apply additional mitigations as needed. Some requests to the Responses and Chat Completions APIs may still experience elevated latency or timeouts.
- monitoring Sep 30, 2026, 06:21 PM UTC
We have applied the mitigation and are monitoring the recovery.
- resolved Sep 30, 2026, 08:35 PM UTC
All impacted services have now fully recovered.
Minor September 29, 2026 Elevated errors across ChatGPT, Codex, and the API including the Agents API 5h 21m Third party providers (OpenAI)
Started Sep 29, 2026, 05:52 PM UTC· resolved Sep 29, 2026, 11:14 PM UTC
- investigating Sep 29, 2026, 05:52 PM UTC
Historical incident start recorded by the original status page. No update message was published at this timestamp.
- resolved Sep 29, 2026, 06:09 PM UTC
No message was published with this source update.
- investigating Sep 29, 2026, 06:24 PM UTC
We’re investigating elevated errors affecting ChatGPT, Codex, and the API including the Agents API. Some users may experience failed requests, difficulty logging in or signing up, and tasks that do not complete. We’ll share updates as we learn more.
- investigating Sep 29, 2026, 07:08 PM UTC
We’re still investigating elevated errors affecting ChatGPT, Codex, and the API including the Agents API. Some users may experience failed requests, difficulty logging in or signing up, and tasks that do not complete. We’ll share updates as we learn more.
- monitoring Sep 29, 2026, 07:39 PM UTC
We have applied the mitigation and are monitoring the recovery.
- monitoring Sep 29, 2026, 09:09 PM UTC
We have applied the mitigation and are monitoring the recovery.
- monitoring Sep 29, 2026, 10:03 PM UTC
We have applied the mitigation and are monitoring the recovery.
- monitoring Sep 29, 2026, 10:47 PM UTC
We have applied the mitigation and are monitoring the recovery.
- resolved Sep 29, 2026, 11:14 PM UTC
The issue causing elevated errors across ChatGPT, Codex, and the API has been resolved, and all affected services have recovered. Thank you for your patience while we worked to restore service. The detailed Root Cause Analysis (RCA) will be published in the next 5 business days.
Critical September 29, 2026 Workflow runs failing to start, Degraded Catalyst performance 2h 10m Agents & Automation (Catalyst), Agents & Automation (Workflows), Third party providers (Anthropic)
Started Sep 29, 2026, 04:00 PM UTC· resolved Sep 29, 2026, 06:10 PM UTC
- identified Sep 29, 2026, 04:00 PM UTC
We are continuing to work on a fix for this incident.
- resolved Sep 29, 2026, 06:10 PM UTC
We implemented a fix and are currently monitoring the result.
Minor September 29, 2026 Workflow runs failing to start, Degraded Catalyst performance 2h 10m Workflows, Third Party: Anthropic → Claude API (api.anthropic.com)
Started Sep 29, 2026, 04:00 PM UTC· resolved Sep 29, 2026, 06:10 PM UTC
- identified Sep 29, 2026, 04:00 PM UTC
We are continuing to work on a fix for this incident.
- resolved Sep 29, 2026, 06:10 PM UTC
We implemented a fix and are currently monitoring the result.
Major September 19, 2026 Email delivery issues 57m Web portal (app.serval.com), Messaging platforms (Email)
Started Sep 19, 2026, 05:59 PM UTC· resolved Sep 19, 2026, 06:56 PM UTC
- investigating Sep 19, 2026, 05:59 PM UTC
We are experiencing email deliverability issues due to a AWS SES rate-limit issue. We are working with AWS support to get it resolved ASAP.
- resolved Sep 19, 2026, 06:56 PM UTC
This was resolved by a rate limit increase.
Minor September 19, 2026 Email delivery issues 57m Application
Started Sep 19, 2026, 05:59 PM UTC· resolved Sep 19, 2026, 06:56 PM UTC
- investigating Sep 19, 2026, 05:59 PM UTC
We are experiencing email deliverability issues due to a AWS SES rate-limit issue. We are working with AWS support to get it resolved ASAP.
- resolved Sep 19, 2026, 06:56 PM UTC
This was resolved by a rate limit increase.
Critical September 18, 2026 SSO Login Issues 27m Web portal (app.serval.com)
Started Sep 18, 2026, 11:07 PM UTC· resolved Sep 18, 2026, 11:35 PM UTC
- investigating Sep 18, 2026, 11:07 PM UTC
We are currently investigating issues with SSO-based login. It appears to be an issue with a downstream auth-provider, WorkOS. See https://status.workos.com/
- resolved Sep 18, 2026, 11:35 PM UTC
This issue is resolved. WorkOS has recovered from their API errors.
Major September 18, 2026 SSO Login Issues 27m Login
Started Sep 18, 2026, 11:07 PM UTC· resolved Sep 18, 2026, 11:35 PM UTC
- investigating Sep 18, 2026, 11:07 PM UTC
We are currently investigating issues with SSO-based login. It appears to be an issue with a downstream auth-provider, WorkOS. See
- resolved Sep 18, 2026, 11:35 PM UTC
This issue is resolved. WorkOS has recovered from their API errors.
Minor September 18, 2026 SSO Login Issues 27m
Started Sep 18, 2026, 11:07 PM UTC· resolved Sep 18, 2026, 11:35 PM UTC
- resolved Sep 18, 2026, 11:07 PM UTC
Type: Incident Duration: 27 minutes Affected Components: Login Sep 18, 23:07:39 GMT+0 - Investigating - We are currently investigating issues with SSO-based login. It appears to be an issue with a downstream auth-provider, WorkOS. See Sep 18, 23:35:05 GMT+0 - Resolved - This issue is resolved. WorkOS has recovered from their API errors.
Minor September 18, 2026 Issues with Email Intake –
Started Sep 18, 2026, 10:16 PM UTC· resolved Sep 18, 2026, 10:16 PM UTC
- resolved Sep 18, 2026, 10:16 PM UTC
This incident has been resolved.
Critical September 18, 2026 Issues with Email Intake 58m Web portal (app.serval.com), Messaging platforms (Email)
Started Sep 18, 2026, 08:35 PM UTC· resolved Sep 18, 2026, 09:33 PM UTC
- investigating Sep 18, 2026, 08:35 PM UTC
We are currently investigating this incident.
- identified Sep 18, 2026, 08:36 PM UTC
We are continuing to work on a fix for this incident.
- monitoring Sep 18, 2026, 09:10 PM UTC
This is caused by AWS outage with SNS in us-west-1. We are still actively monitoring. Some customers are reporting they are now able to create email tickets. View original attached screenshot: https://res.cloudinary.com/sup/image/upload/v1789765787/wyaame8pdepbrorggz7q.png
- monitoring Sep 18, 2026, 09:33 PM UTC
We are still monitoring. Many customers report being able to create tickets via email and getting fast response times. Some customers will still experience slow response times caused by the outage to AWS Simple Notification Service (SNS).
- resolved Sep 18, 2026, 10:16 PM UTC
This incident has been resolved.
Major September 18, 2026 Issues with Email Intake 1h 40m Application
Started Sep 18, 2026, 08:35 PM UTC· resolved Sep 18, 2026, 10:16 PM UTC
- investigating Sep 18, 2026, 08:35 PM UTC
We are currently investigating this incident.
- identified Sep 18, 2026, 08:36 PM UTC
We are continuing to work on a fix for this incident.
- monitoring Sep 18, 2026, 09:10 PM UTC
This is caused by AWS outage with SNS in us-west-1\. We are still actively monitoring. Some customers are reporting they are now able to create email tickets. 
- monitoring Sep 18, 2026, 09:33 PM UTC
We are still monitoring. Many customers report being able to create tickets via email and getting fast response times. Some customers will still experience slow response times caused by the outage to AWS Simple Notification Service (SNS).
- resolved Sep 18, 2026, 10:16 PM UTC
This incident has been resolved.
Minor September 18, 2026 Issues with Email Intake –
Started Sep 18, 2026, 08:35 PM UTC· resolved Sep 18, 2026, 08:35 PM UTC
- resolved Sep 18, 2026, 08:35 PM UTC
Type: Incident Duration: 1 hour and 41 minutes Affected Components: Application Sep 18, 22:16:23 GMT+0 - Resolved - This incident has been resolved. Sep 18, 20:35:25 GMT+0 - Investigating - We are currently investigating this incident. Sep 18, 20:36:20 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 18, 21:33:52 GMT+0 - Monitoring - We are still monitoring. Many customers report being able to create tickets via email and getting fast response times. Some customers will still experience slow response times caused by the outage to AWS Simple Notification Service (SNS). Sep 18, 21:10:26 GMT+0 - Monitoring - This is caused by AWS outage with SNS in us-west-1\. We are still actively monitoring. Some customers are reporting they are now able to create email tickets. 
Minor September 17, 2026 We are seeing elevated error rates across API models 21m Third Party: OpenAI (Third Party: OpenAI → APIs → Chat Completions), Third Party: OpenAI (Third Party: OpenAI → APIs → Responses)
Started Sep 17, 2026, 09:29 PM UTC· resolved Sep 17, 2026, 09:50 PM UTC
- identified Sep 17, 2026, 08:20 PM UTC
We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
- monitoring Sep 17, 2026, 09:20 PM UTC
We have applied the mitigation and are monitoring the recovery.
- resolved Sep 17, 2026, 09:50 PM UTC
All impacted services have now fully recovered.
Major September 16, 2026 Tickets Failing to Create 29m Web portal (app.serval.com), Service Management (Ticketing)
Started Sep 16, 2026, 10:37 PM UTC· resolved Sep 16, 2026, 11:06 PM UTC
- investigating Sep 16, 2026, 10:37 PM UTC
We are currently investigating this incident.
- monitoring Sep 16, 2026, 11:06 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Sep 16, 2026, 11:37 PM UTC
This incident has been resolved.
Minor September 16, 2026 Tickets Failing to Create 1h Application
Started Sep 16, 2026, 10:37 PM UTC· resolved Sep 16, 2026, 11:37 PM UTC
- investigating Sep 16, 2026, 10:37 PM UTC
We are currently investigating this incident.
- monitoring Sep 16, 2026, 11:06 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Sep 16, 2026, 11:37 PM UTC
This incident has been resolved.
Major September 14, 2026 Degraded performance of the help agent 38m Web portal (app.serval.com), Agents & Automation (Help Agent)
Started Sep 14, 2026, 06:51 AM UTC· resolved Sep 14, 2026, 07:29 AM UTC
- investigating Sep 14, 2026, 06:51 AM UTC
We are currently investigating this incident.
- identified Sep 14, 2026, 07:08 AM UTC
We are continuing to work on a fix for this incident.
- monitoring Sep 14, 2026, 07:28 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Sep 14, 2026, 07:29 AM UTC
This incident has been resolved.
Minor September 14, 2026 Degraded performance of the help agent 38m Application
Started Sep 14, 2026, 06:51 AM UTC· resolved Sep 14, 2026, 07:29 AM UTC
- investigating Sep 14, 2026, 06:51 AM UTC
We are currently investigating this incident.
- identified Sep 14, 2026, 07:08 AM UTC
We are continuing to work on a fix for this incident.
- monitoring Sep 14, 2026, 07:28 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Sep 14, 2026, 07:29 AM UTC
This incident has been resolved.
Minor September 11, 2026 Elevated errors for GPT-5.6 Sol on the API 2h 13m Third Party: OpenAI (Third Party: OpenAI → APIs → Chat Completions), Third Party: OpenAI (Third Party: OpenAI → APIs → Responses)
Started Sep 11, 2026, 09:08 AM UTC· resolved Sep 11, 2026, 11:21 AM UTC
- identified Sep 11, 2026, 09:08 AM UTC
We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
- monitoring Sep 11, 2026, 10:09 AM UTC
We have brought additional capacity online and are seeing improvements for some GPT-5.6 Sol API traffic. We continue to mitigate elevated errors affecting Chat Completions and Responses and are monitoring recovery
- resolved Sep 11, 2026, 11:21 AM UTC
All impacted services have now fully recovered.
Minor September 8, 2026 Increased Latency across Slack, Teams and Workflow Runs 37m Application, Workflows
Started Sep 08, 2026, 09:14 PM UTC· resolved Sep 08, 2026, 09:51 PM UTC
- investigating Sep 08, 2026, 09:14 PM UTC
We are currently investigating this incident.
- identified Sep 08, 2026, 09:19 PM UTC
We are continuing to work on a fix for this incident.
- monitoring Sep 08, 2026, 09:39 PM UTC
Latency is recovering after working through a backlog of events. We're monitoring.
- resolved Sep 08, 2026, 09:51 PM UTC
This incident has been resolved.
Minor September 6, 2026 Slow responses from help agent 50m Workflows
Started Sep 06, 2026, 06:30 AM UTC· resolved Sep 06, 2026, 07:21 AM UTC
- investigating Sep 06, 2026, 06:30 AM UTC
We are currently investigating this incident.
- resolved Sep 06, 2026, 07:21 AM UTC
This incident has been resolved.
Minor September 4, 2026 Issues with help agent responses and running workflows –
Started Sep 04, 2026, 08:27 PM UTC· resolved Sep 04, 2026, 08:27 PM UTC
- resolved Sep 04, 2026, 08:27 PM UTC
This incident has been mitigated. We are working to implement long-term preventative fixes.