There were 8 Serval outages since February 18, 2026 totaling 9h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this incident.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
We are continuing to work on a fix for this incident.
We implemented a fix and are currently monitoring the result.
We have mitigated issues contributing to performance and workflow service availability and are continuing to investigate further reports of degraded performance. We will provide an update at 4 PM PT or earlier as our mitigation efforts progress.
We are continuing to work on performance improvements. We will provide an update at 5 PM PT or earlier as our mitigation efforts progress.
We are continuing to work on performance improvements. We will provide an update at 6 PM PT or earlier as our mitigation efforts progress.
We are working on additional fixes to improve workflow performance and availability. We will provide an update at 7PM or earlier as work progresses.
We implemented a fix and are currently monitoring the result.
We have confirmed fixes have resolved performance issues. We are implementing performance fixes across all services to improve performance and reliability moving forward.
Type: Incident Duration: 24 minutes Affected Components: Workflows Apr 8, 01:03:37 GMT+0 - Resolved - This incident has been resolved. Apr 8, 00:39:57 GMT+0 - Identified - We are working on a fix for this incident. Apr 8, 00:42:19 GMT+0 - Monitoring - We implemented a fix and are currently monitoring recovery of workflow systems.
Type: Incident Duration: 53 minutes Affected Components: Workflows Apr 1, 16:08:26 GMT+0 - Investigating - We are currently investigating reports of slow or unresponsive agent interactions (interacting with Serval via Slack, or creating a new Workflow). Apr 1, 16:23:19 GMT+0 - Monitoring - We have identified and implemented a fix and are monitoring recovery of services. Apr 1, 17:01:02 GMT+0 - Resolved - Availability and performance metrics have returned to baseline. This incident has been resolved.
Type: Incident Duration: 46 minutes Affected Components: Website Mar 31, 16:43:28 GMT+0 - Identified - Investigating an issue with status not being set automatically by Serval's AI. Mar 31, 17:26:44 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 31, 17:29:58 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 8 minutes Affected Components: Website, Workflows Feb 23, 23:00:20 GMT+0 - Investigating - Serval is currently experiencing an outage. We are investigating the underlying cause. Feb 23, 23:07:55 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 hour and 49 minutes Affected Components: Workflows Feb 19, 21:03:55 GMT+0 - Investigating - We are currently investigating this incident. Feb 19, 22:52:45 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 4 hours and 27 minutes Affected Components: Workflows Feb 18, 20:00:00 GMT+0 - Identified - We are aware of reports of slowness with building or executing workflows. We are working on mitigations for the issue. Feb 19, 00:01:57 GMT+0 - Identified - We have identified contributors to degraded performance and are working to implement mitigations. Feb 19, 00:27:15 GMT+0 - Resolved - We have mitigated the degraded performance affecting workflows. We will continue to monitor latency metrics.
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