Serval incident

Degraded performance of the help agent

Minor Resolved View vendor source →

Serval experienced a minor incident on September 14, 2026, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2026, 06:51 AM UTC
Resolved
Sep 14, 2026, 07:29 AM UTC
Duration
38m
Detected by Pingoru
Sep 14, 2026, 06:51 AM UTC

Update timeline

  1. investigating Sep 14, 2026, 06:51 AM UTC

    Status: Investigating We are currently investigating this incident. Affected components Web portal (app.serval.com) (Degraded performance)

  2. identified Sep 14, 2026, 07:08 AM UTC

    Status: Identified We are continuing to work on a fix for this incident. Affected components Web portal (app.serval.com) (Partial outage)

  3. monitoring Sep 14, 2026, 07:28 AM UTC

    Status: Monitoring We implemented a fix and are currently monitoring the result.

  4. resolved Sep 14, 2026, 07:29 AM UTC

    Status: Resolved This incident has been resolved.