Serval incident

Errors processing large PDFs in the Responses API

Minor Resolved

Serval experienced a minor incident on October 6, 2026 affecting Third Party: OpenAI (Third Party: OpenAI → APIs → Responses), lasting 4h 25m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2026, 03:45 PM UTC
Resolved
Oct 06, 2026, 08:11 PM UTC
Duration
4h 25m
Detected by Pingoru
Oct 06, 2026, 03:45 PM UTC

Affected components

Third Party: OpenAI (Third Party: OpenAI → APIs → Responses)

Update timeline

  1. investigating Oct 06, 2026, 03:45 PM UTC

    We are investigating the issue for the listed services.

  2. identified Oct 06, 2026, 04:39 PM UTC

    We are implementing the mitigation.

  3. resolved Oct 06, 2026, 08:11 PM UTC

    All impacted services have now fully recovered.