Serval incident

Elevated latency for some API requests

Minor Resolved

Serval experienced a minor incident on September 30, 2026 affecting Third Party: OpenAI (Third Party: OpenAI → APIs → Chat Completions) and Third Party: OpenAI (Third Party: OpenAI → APIs → Responses), lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 05:05 PM UTC
Resolved
Sep 30, 2026, 08:35 PM UTC
Duration
3h 30m
Detected by Pingoru
Sep 30, 2026, 05:05 PM UTC

Affected components

Third Party: OpenAI (Third Party: OpenAI → APIs → Chat Completions)Third Party: OpenAI (Third Party: OpenAI → APIs → Responses)

Update timeline

  1. identified Sep 30, 2026, 05:05 PM UTC

    We have identified that users are experiencing elevated latency for the impacted services. We are working on implementing a mitigation.

  2. identified Sep 30, 2026, 05:13 PM UTC

    We have identified that users are experiencing elevated latency for the impacted services. We are working on implementing a mitigation.

  3. identified Sep 30, 2026, 05:51 PM UTC

    We have implemented an initial mitigation and are seeing improvements in API latency. We are continuing to investigate the scope of the issue and apply additional mitigations as needed. Some requests to the Responses and Chat Completions APIs may still experience elevated latency or timeouts.

  4. monitoring Sep 30, 2026, 06:21 PM UTC

    We have applied the mitigation and are monitoring the recovery.

  5. resolved Sep 30, 2026, 08:35 PM UTC

    All impacted services have now fully recovered.