Serval Outage History
Serval is up right nowPingoru has recorded 131 incidents for Serval: 129 in the last 12 months and 92 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 8 | 10 of 720 (1%) |
| May 2026 | 6 | 1 of 744 (0%) |
| June 2026 | 2 | 1 of 720 (0%) |
| July 2026 | 21 | 35 of 744 (5%) |
| August 2026 | 18 | 12 of 744 (2%) |
| September 2026 | 59 | 41 of 720 (6%) |
| October 2026 | 5 | 5 of 583 (1%) |
Incidents, newest first
Minor July 24, 2026 Elevated Error Rates –
Started Jul 24, 2026, 07:33 PM UTC· resolved Jul 24, 2026, 07:33 PM UTC
- resolved Jul 24, 2026, 07:33 PM UTC
All impacted services have now fully recovered.
Major July 5, 2026 Microsoft Teams Bot Unresponsive 24m Application
Started Jul 05, 2026, 10:59 PM UTC· resolved Jul 05, 2026, 11:23 PM UTC
- investigating Jul 05, 2026, 10:59 PM UTC
We are currently investigating this incident.
- monitoring Jul 05, 2026, 11:14 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Jul 05, 2026, 11:23 PM UTC
This incident has been resolved.
Minor June 30, 2026 Degraded performance when executing workflows –
Started Jun 30, 2026, 05:45 PM UTC· resolved Jun 30, 2026, 05:45 PM UTC
- resolved Jun 30, 2026, 05:45 PM UTC
Type: Incident Duration: 52 minutes Affected Components: Application, Workflows Jun 30, 17:45:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 30, 18:12:50 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 30, 18:37:17 GMT+0 - Resolved - This incident has been resolved.
Notice May 14, 2026 Slack outage 33m Application, Workflows
Started May 14, 2026, 03:07 PM UTC· resolved May 14, 2026, 03:41 PM UTC
- monitoring May 14, 2026, 03:07 PM UTC
Slack is having an outage, so messages are not being routed to Serval. Latest status is available here:
- resolved May 14, 2026, 03:41 PM UTC
This incident has been resolved by Slack.
Major May 12, 2026 Tickets created by email 30m
Started May 12, 2026, 09:42 PM UTC· resolved May 12, 2026, 10:12 PM UTC
- investigating May 12, 2026, 09:42 PM UTC
Serval is not creating tickets when emails are sent to existing intake addresses. We are currently investigating this incident.
- resolved May 12, 2026, 10:12 PM UTC
This incident has been resolved.
Major May 10, 2026 Help agent responsiveness 1m Application
Started May 10, 2026, 04:02 AM UTC· resolved May 10, 2026, 04:04 AM UTC
- identified May 10, 2026, 04:02 AM UTC
We have identified an issue with an upstream provider impacting help agent responses. We are currently working on a fix.
- resolved May 10, 2026, 04:04 AM UTC
This incident has been resolved.
Major April 24, 2026 Partial Outage 41m Overall, Application, Workflows
Started Apr 24, 2026, 09:58 PM UTC· resolved Apr 24, 2026, 10:40 PM UTC
- investigating Apr 24, 2026, 09:58 PM UTC
We are currently investigating this incident.
- monitoring Apr 24, 2026, 10:18 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Apr 24, 2026, 10:40 PM UTC
This incident has been resolved.
Major April 22, 2026 Degraded performance loading workflows 9h 15m Overall, Workflows
Started Apr 22, 2026, 05:15 PM UTC· resolved Apr 23, 2026, 02:31 AM UTC
- identified Apr 22, 2026, 05:15 PM UTC
We are continuing to work on a fix for this incident.
- monitoring Apr 22, 2026, 05:59 PM UTC
We implemented a fix and are currently monitoring the result.
- monitoring Apr 22, 2026, 10:00 PM UTC
We have mitigated issues contributing to performance and workflow service availability and are continuing to investigate further reports of degraded performance. We will provide an update at 4 PM PT or earlier as our mitigation efforts progress.
- monitoring Apr 22, 2026, 11:14 PM UTC
We are continuing to work on performance improvements. We will provide an update at 5 PM PT or earlier as our mitigation efforts progress.
- monitoring Apr 23, 2026, 12:06 AM UTC
We are continuing to work on performance improvements. We will provide an update at 6 PM PT or earlier as our mitigation efforts progress.
- monitoring Apr 23, 2026, 12:59 AM UTC
We are working on additional fixes to improve workflow performance and availability. We will provide an update at 7PM or earlier as work progresses.
- monitoring Apr 23, 2026, 02:02 AM UTC
We implemented a fix and are currently monitoring the result.
- resolved Apr 23, 2026, 02:31 AM UTC
We have confirmed fixes have resolved performance issues. We are implementing performance fixes across all services to improve performance and reliability moving forward.
Minor April 8, 2026 Issues with building or executing workflows –
Started Apr 08, 2026, 12:39 AM UTC· resolved Apr 08, 2026, 12:39 AM UTC
- resolved Apr 08, 2026, 12:39 AM UTC
Type: Incident Duration: 24 minutes Affected Components: Workflows Apr 8, 01:03:37 GMT+0 - Resolved - This incident has been resolved. Apr 8, 00:39:57 GMT+0 - Identified - We are working on a fix for this incident. Apr 8, 00:42:19 GMT+0 - Monitoring - We implemented a fix and are currently monitoring recovery of workflow systems.
Minor April 1, 2026 Issues interacting with agents –
Started Apr 01, 2026, 04:08 PM UTC· resolved Apr 01, 2026, 04:08 PM UTC
- resolved Apr 01, 2026, 04:08 PM UTC
Type: Incident Duration: 53 minutes Affected Components: Workflows Apr 1, 16:08:26 GMT+0 - Investigating - We are currently investigating reports of slow or unresponsive agent interactions (interacting with Serval via Slack, or creating a new Workflow). Apr 1, 16:23:19 GMT+0 - Monitoring - We have identified and implemented a fix and are monitoring recovery of services. Apr 1, 17:01:02 GMT+0 - Resolved - Availability and performance metrics have returned to baseline. This incident has been resolved.
Minor March 31, 2026 Status Inference Degraded –
Started Mar 31, 2026, 04:43 PM UTC· resolved Mar 31, 2026, 04:43 PM UTC
- resolved Mar 31, 2026, 04:43 PM UTC
Type: Incident Duration: 46 minutes Affected Components: Website Mar 31, 16:43:28 GMT+0 - Identified - Investigating an issue with status not being set automatically by Serval's AI. Mar 31, 17:26:44 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 31, 17:29:58 GMT+0 - Resolved - This incident has been resolved.
Major February 23, 2026 Investigating Serval outage –
Started Feb 23, 2026, 11:00 PM UTC· resolved Feb 23, 2026, 11:00 PM UTC
- resolved Feb 23, 2026, 11:00 PM UTC
Type: Incident Duration: 8 minutes Affected Components: Website, Workflows Feb 23, 23:00:20 GMT+0 - Investigating - Serval is currently experiencing an outage. We are investigating the underlying cause. Feb 23, 23:07:55 GMT+0 - Resolved - This incident has been resolved.
Minor February 19, 2026 Degraded performance with running workflows –
Started Feb 19, 2026, 09:03 PM UTC· resolved Feb 19, 2026, 09:03 PM UTC
- resolved Feb 19, 2026, 09:03 PM UTC
Type: Incident Duration: 1 hour and 49 minutes Affected Components: Workflows Feb 19, 21:03:55 GMT+0 - Investigating - We are currently investigating this incident. Feb 19, 22:52:45 GMT+0 - Resolved - This incident has been resolved.
Minor February 18, 2026 Degraded performance when building or executing workflows –
Started Feb 18, 2026, 08:00 PM UTC· resolved Feb 18, 2026, 08:00 PM UTC
- resolved Feb 18, 2026, 08:00 PM UTC
Type: Incident Duration: 4 hours and 27 minutes Affected Components: Workflows Feb 18, 20:00:00 GMT+0 - Identified - We are aware of reports of slowness with building or executing workflows. We are working on mitigations for the issue. Feb 19, 00:01:57 GMT+0 - Identified - We have identified contributors to degraded performance and are working to implement mitigations. Feb 19, 00:27:15 GMT+0 - Resolved - We have mitigated the degraded performance affecting workflows. We will continue to monitor latency metrics.
Major November 13, 2025 Frontend Outage –
Started Nov 13, 2025, 09:34 PM UTC· resolved Nov 13, 2025, 09:34 PM UTC
- resolved Nov 13, 2025, 09:34 PM UTC
Type: Incident Duration: 9 minutes Affected Components: Website Nov 13, 21:34:24 GMT+0 - Investigating - We are currently investigating this incident. Nov 13, 21:43:06 GMT+0 - Resolved - This incident has been resolved.
Minor October 22, 2025 Workflow Builder –
Started Oct 22, 2025, 08:35 PM UTC· resolved Oct 22, 2025, 08:35 PM UTC
- resolved Oct 22, 2025, 08:35 PM UTC
Type: Incident Duration: 2 hours and 17 minutes Affected Components: Workflows Oct 22, 20:35:39 GMT+0 - Identified - Our primary workflow builder model provider Anthropic is having an outage, this is causing the workflow builder to fail. They are posting status updates here: Oct 22, 22:52:12 GMT+0 - Resolved - The Anthropic outage has been resolved. See for the status update from Anthropic.