Serval incident

Elevated errors across ChatGPT, Codex, and the API including the Agents API

Minor Resolved View vendor source →

Serval experienced a minor incident on September 29, 2026, lasting 5h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 29, 2026, 05:52 PM UTC
Resolved
Sep 29, 2026, 11:14 PM UTC
Duration
5h 21m
Detected by Pingoru
Sep 29, 2026, 05:52 PM UTC

Update timeline

  1. investigating Sep 29, 2026, 05:52 PM UTC

    Status: Investigating Historical incident start recorded by the original status page. No update message was published at this timestamp.

  2. resolved Sep 29, 2026, 06:09 PM UTC

    Status: Resolved No message was published with this source update.

  3. investigating Sep 29, 2026, 06:24 PM UTC

    Status: Investigating We’re investigating elevated errors affecting ChatGPT, Codex, and the API including the Agents API. Some users may experience failed requests, difficulty logging in or signing up, and tasks that do not complete. We’ll share updates as we learn more. Affected components OpenAI (Degraded performance)

  4. investigating Sep 29, 2026, 07:08 PM UTC

    Status: Investigating We’re still investigating elevated errors affecting ChatGPT, Codex, and the API including the Agents API. Some users may experience failed requests, difficulty logging in or signing up, and tasks that do not complete. We’ll share updates as we learn more.

  5. monitoring Sep 29, 2026, 07:39 PM UTC

    Status: Monitoring We have applied the mitigation and are monitoring the recovery.

  6. monitoring Sep 29, 2026, 09:09 PM UTC

    Status: Monitoring We have applied the mitigation and are monitoring the recovery.

  7. monitoring Sep 29, 2026, 10:03 PM UTC

    Status: Monitoring We have applied the mitigation and are monitoring the recovery.

  8. monitoring Sep 29, 2026, 10:47 PM UTC

    Status: Monitoring We have applied the mitigation and are monitoring the recovery.

  9. resolved Sep 29, 2026, 11:14 PM UTC

    Status: Resolved The issue causing elevated errors across ChatGPT, Codex, and the API has been resolved, and all affected services have recovered. Thank you for your patience while we worked to restore service. The detailed Root Cause Analysis (RCA) will be published in the next 5 business days.